Top medical professionals, superior medicine and progressive change make UCHealth University of Colorado Hospital in metro Denver one of the leading hospitals in the nation.Our hospital, a partner institution in the UCHealth system, includes primary care and specialty clinics around the state, as well as our central facilities at the Anschutz Medical Campus.
The region’s only academic hospital
Academic hospitals tend to be the first in their regions – and often in the nation – to bring new treatments to the bedside. The providers at University of Colorado Hospital are also faculty members at the University of Colorado School of Medicine, one of the premier academic research institutions in the country. University of Colorado Hospital provides the full spectrum of patient care, from family medicine to a comprehensive array of subspecialty clinics and programs.
Buildings that make up University of Colorado Hospital
- Anschutz Inpatient Pavilion (AIP)
- Anschutz Inpatient Pavilion 2 (AIP 2)
- Anschutz Outpatient Pavilion (AOP)
- Anschutz Cancer Pavilion
- Rocky Mountain Lions Eye Institute (RMLEI)
Patients and visitors
Patient Complaint and Grievance Procedure
Patients should try to resolve concerns about their care by using University of Colorado Hospital (UCH) resources at the time of service.
Every effort will be made to provide information in a manner and form that can be understood by the patient or family. This will include interpretation of the grievance process and other information into the language of the non-English speaking patient, use of alternative communication techniques or aides for those who are hearing or visually impaired, or taking steps as needed to effectively communicate with the patient.
You or your representative may submit a concern or complaint, verbally or in writing, to the UCH Patient Representative. The Patient Representative may be reached at 720-848-5277 from 8:00 a.m. to 4:30 p.m., Monday through Friday. On weekends or after hours, you may call the hospital operator at 720-848-0000 and ask for the hospital manager. You may contact the Patient Representative in writing at:
University of Colorado Hospital
12401 E 17th Avenue, C-300
Aurora, CO 80045
Once all necessary information is received, it may take up to 15 working days to provide a resolution to your complaint. If you are not satisfied with the outcome of your complaint review regarding care or treatment, you may refer the problem to the Chief Executive Officer (CEO) of University of Colorado Hospital. The CEO, or the CEO’s designee, may provide an additional review. Contact the Patient Representative at 720-848-5277 to request a CEO review. The CEO/designee will provide a response within 10 working days.
If you are not satisfied with the resolution of your complaint, you may contact the Colorado Department of Public Health and Environment (CDPHE). If your concern is related to a regulation that the Colorado Department of Public Health Environment has jurisdiction over and you need assistance in filing your complaint with the Colorado Department of Public Health and Environment, please contact the UCH Patient Representative who can file your complaint for you. The Colorado Department of Public Health and Environment has no jurisdiction over billing or fees. You may contact the CDPHE at
(303) 692-2827 or:
Colorado Department of Public Health and Environment
Health Facilities and Emergency Medical Services Division
4300 Cherry Creek Drive South
Denver, CO 80246-1530
If you are dissatisfied with the care provided by licensed/certified professionals, a complaint may be filed with the Colorado Department of Regulatory Agencies (DORA) (303)-894-7598. Please note: DORA is charged only with addressing quality of care issues, and is prohibited from reviewing billing complaints. To file a complaint in writing, you may access the complaint form for health related professions on the Department of Regulatory Agencies website at Colorado.gov/dora.
If a you have concerns over care or safety that are not resolved by the hospital to your satisfaction, the patient or patient’s representative may contact the Joint Commission at 1-800-994-6610. The Joint Commission can only evaluate complaint information in terms of its relevance to compliance with their standards. The Joint Commission complaint form can be found on the website at jointcommission.org.
If you have Medicare and have concerns about being discharged from the hospital too soon or quality of care, you may ask that your concern is referred to KEPRO, the Medicare Quality Improvement Organization (QIO). . You may contact KEPRO directly at 1-844-430-9504.
UCHealth and its contractors do not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, language, culture, ethnicity, age, religion, sex, mental or physical disability, sexual orientation, gender expression, gender identity, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law in admission to, participation in, or receipt of the services and benefits under any of its programs and activities.
If you believe that UCHealth has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, please contact the Patient Representative Office at 720.848.5277.
You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Please notify us if you have an insurance plan change, coverage change or insurance loss, so we can properly bill your claims in a timely manner.
Translators or interpreters, including qualified American Sign-Language interpreters, are available to all of our patients. Requests can be made by patients, their families or hospital employees by calling 720.848.1018. For some languages, advance notice is helpful.
Language translators are available 24 hours a day, seven days a week. We also have services to accommodate the hearing and visually impaired. If you wish to use any of our translation services, please try to notify us in advance of the service you need.
University of Colorado Hospital provides:
- Free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in alternative formats (large print, audio, accessible electronic formats, and other formats)
- Free language services to people whose primary language is not English
- Qualified interpreters
- Information written in other languages
Visit My Health Connection to view your latest medical records online.
You may so request a printed copy of your medical records. UCHealth is required by law to obtain your written permission before releasing any copies. If you desire to receive a copy of your medical records.
Complete the Request for Medical Records form to make your pick-up request.
Anschutz Medical Campus is a busy place. We want to make sure you have enough time to comfortably park and arrive on time. Please plan on arriving 15-20 minutes before your scheduled appointment.
There are several ways for you to park on our campus. All options are free for patients and their visitors.
Use the free valet parking service. Our valet parking is the most convenient and easiest option for you to choose. You can use the valet stations at the Anschutz Inpatient Pavilion entrance, Anschutz Outpatient Pavilion entrance and Eye Center entrance.
Self-park in one of our free lots. If you wish to park yourself, you may park in one of the designated patient/visitor lots in the front of the hospital. All patient/visitor lots are free. The parking garage across from the Anschutz Outpatient Pavilion is also free.
UCHealth uses a free courtesy cart shuttle service to pick you up at your vehicle and transport you to the hospital. If you would like to use this service, please let any parking employee know.
Use RTD. The RTD R-Line runs to the Fitzsimmons Rail Station. From there, you can take a free courtesy shuttle to Anschutz Medical Campus. This shuttle also picks up from the parking lots south of the Anschutz Inpatient Pavilion along East 16th Avenue. The service runs every 15 minutes from 7 a.m. to 4:30 p.m. Monday through Friday. For more information, visit http://ucdenver.edu/railshuttle or download the free Campus Shuttle app on your smartphone.
Need a handicapped spot?
Lot 5 is a handicapped-parking only lot at the very front of Anschutz Inpatient Pavilion. You will also find handicapped parking in the surface lots in front of the Anschutz Outpatient Pavilion (Lot 2), Eye Center (Lot 1).
University of Colorado Hospital’s (UCH) Office of Patient Representatives is available to assist you.
The patient representative:
- Serves as a liaison between patients, families, hospital and medical staff
- Advocates for patients’ rights
- Promotes patient satisfaction
- Serves as point of contact for organization-wide complaints and grievances
- Provides feedback from the patient to the organization to continually improve the patient experience
Patients should try to resolve concerns about their care by using University of Colorado Hospital resources at the time of service.
Patients and/or their representative may submit a concern or complaint, verbally or in writing, to the UCH Patient Representative.
The patient representative may be reached at 720.848.5277 from 8 a.m. to 4:30 p.m., Monday through Friday. On holidays, weekends or after hours, you may call the hospital operator at 720.848.0000 and ask for the hospital manager. You may contact the patient representative in writing at:
University of Colorado Hospital
12401 E 17th Avenue, C-300
Aurora, CO 80045
For billing issues, please contact the University of Colorado Hospital Patient Accounts department at 720.553.1700.
For Lost and Found, please contact Hospital Security’s lost and found line at 720.848.2458.
The Patient Resource Center has a wide variety of scientifically based medical information and resources. Our trained volunteers can help you:
- Locate current and reliable information on diseases, conditions and treatments in books and on the Internet
- Develop a better partnership with your medical team
- Make informed choices about your health
The Patient Resource Center is open to patients, loved ones, friends or community members.
What to expect when you arrive
At University of Colorado Hospital, patients and families are our partners in health.
While you are at the hospital, “speak up” and let us know:
- What you think
- If you are worried about anything
- What you may need
Our hospital is designed with you and your family in mind. While your hospital stay may not be easy for you, we intend to offer the very best care, emotional support and education throughout your time with us.
What to bring
- A list of your current medications
- A few personal belongings
- Clothes to wear when you go home from the hospital
What not to bring
- Items of great value to you
Your room at University of Colorado Hospital
- Designed for your privacy
- Room for one family member to stay the night
- Bedside controls for lighting, television and calling a nurse
- Wireless internet access from your personal device
We want you to be fully prepared for going home. We will let you know an approximate date for discharge when you are admitted. If we don’t share that with you, please ask us.
University of Colorado Hospital takes great measures to make sure the Anschutz Medical Campus is safe.
- A security patrol monitors the parking lots and buildings 24 hours a day, seven days a week.
- Parking lots are well lit.
- Escorts are available to walk you to your car.
- Our Birth Center has a special security system.
Security in parking areas
- Each parking lot has ample lighting to ensure optimum visibility when walking to and from your car.
- Emergency “Blue” phones are located throughout parking lots and garages, as well as along all pedestrian walkways (pictured).
- Security also provides a variety of support activities for staff, patients and visitors including:
- Escorts to and from personal vehicles
- Recharging dead vehicle batteries
- Assistance in contacting services related to keys locked in the car, flat tires and disabled automobiles
- Security staff patrols all parking lots, garages and pedestrian walkways on a scheduled routine basis.
- All parking lots are monitored 24/7 by security camera systems.
The security staff
- On-site security is present at the Anschutz Medical Campus 24/7.
- A minimum of two security personnel staff the Emergency Department at all times.
- Security personnel stay in constant contact with the call center and have a direct connection to campus police and area law enforcement.
- The 24-hour call center keeps a constant watch on exterior and interior activities.
- Security officers also staff the main patient visitor entrances throughout the day.
For an escort to your vehicle
Our security staff will escort employees and visitors to their vehicle after dark.
To request an escort, please call extension 8-7777.
In case of an emergency, dial 911. This will connect you to the Hospital Shared Services Emergency dispatchers
At University of Colorado Hospital, social workers are an important part of your care team.
Social workers provide:
- Emotional support and counseling to individuals and families
- Case coordination, consultation and discharge planning
- Crisis intervention
- Help with adjustment to illness, hospitalization and outpatient care
- Grief/loss counseling
- Child advocacy and protection
- Counseling and/or referrals for financial problems related to the medical situation
- Information on hospital and community resources
Spiritual care services are available to support you, your family and those close to you as you find and use strength within your personal system of faith, culture and belief.
We are here to support you spiritually and emotionally with a listening and accepting presence. A chaplain is available 24 hours a day, every day.
Spiritual care services offered
- Other religious rituals as you request
- Contact a member of your faith group as you request
To request a visit from one of our chaplains, please ask your nurse or doctor or call 720-848.4063.
Worship, prayer and meditation
The Chapel, located on the first floor of the Anschutz Inpatient Pavilion between the main entrance and guest elevators, is open and available 24 hours a day, 7 days a week. There is no lock on the chapel door.
This chapel is open to:
- University of Colorado Hospital patients, their families and visitors
- University of Colorado Hospital staff
- Hospital affiliate staff members
Chapel space is not open to the general public.
Non-denominational chapel service
Wednesday mornings at 11 a.m.
Requests to use the chapel
Patients and members of the Anschutz Medical Campus community may request to schedule the chapel for religious services such as:
- Baptisms or religious rituals
- Holy Day celebrations significant within their own faith group
Please note the University of Colorado Hospital Chapel is not open for use by the general public or groups not associated with the hospital or its affiliates.
Uber + UCHealth
Grab a discounted ride to your next appointment. Use code UCHEALTH30. Instructions and participating locations at uber.com/uchealth
RTD bus and Light Rail
Several Regional Transportation District (RTD) bus lines stop near or on the Anschutz Medical Campus.
visit the RTD Website for more information.
- Denver International Airport
- 20 minutes from Anschutz Medical Campus
- All major airlines
- Centennial Airport
- 25 minutes from Anschutz Medical Campus
- Private and charter planes
- Rocky Mountain Metropolitan Airport(formerly Jefferson County Airport)
- 30 minutes from Anschutz Medical Campus
- Private and charter planes
- ABC Shuttle/Limo 303-696-9559
- Boulder Super Shuttle 303-227-0000
- Denver Super Express Shuttle 720-488-9191
- Super Shuttle 303-370-1300
The University of Colorado Hospital has many lodging options nearby to choose from. Some hotels offer a reduced patient/visitor rate, please check with the property before you book your reservation.
University of Colorado Hospital does not endorse any of the transportation or lodging organizations listed above. Discount information is subject to change.
Visit guidelines for families and friends
Visitors may need special permission to visit certain units and procedural areas of the hospital. Please check with the patient and his/her medical team for more information.
We do not have set visiting hours. Family and friends are welcome to visit at any time, as long as the patient is OK with it. We do ask that only one person spends the night in the room.
Please note there will be times when people visiting will be asked to leave the patient’s room for safety reasons.
Visiting when you’re sick
If you are sick, it probably is not a good time to be visiting anyone in the hospital. However, we know that under certain circumstances you may need to be here. In that case, consult with the nurses on the unit for specific instructions.
When to bring children
Children coming to visit in the hospital must be supervised at all times. We want them to be safe while they are here. Please check in with the charge nurse on the unit if you intend to have children visit.
University of Colorado Hospital is a non-smoking facility.
Garden View Cafe location in the University of Colorado Hospital
Everyday 6:30 a.m. – 1 a.m.
Courtyard Cafe located in the Anschutz Outpatient Pavilion
Monday – Friday 7 a.m. – 2 p.m.
Dazbog Coffee Kiosk
Everyday 6 a.m. – 5 p.m.
Inpatient Food Services
The Food and Nutrition Services group at University of Colorado Hospital prepares fresh, delicious dishes for all our patients. We use healthy, fresh ingredients. We believe good food helps heal you.
We use fresh Colorado chicken, not frozen. Our Mac-N-Cheese is made from scratch, just like Mom’s. All our soups are homemade, flavorful and satisfying. Our mashed potatoes don’t come from a box. They’re real, just like our chefs.
We think that patients are happier when they can eat tastier, healthier food. Order “Room Service” from our new inpatient menu and see if you agree.
Phone orders for flowers and patient gifts are welcome! Please be aware that some patients may not have fresh flowers or plants in their rooms; however, a cheerful substitute can be delivered.
Just for U Gift Shop
Located at the west end of the first floor of the Anschutz Inpatient Pavilion (AIP), near the Garden View Café. We have a beautiful selection of gift items, cheerful plush toys, and fashionable jewelry items.
Thinking of you Flower Shop
Located in the lobby of the Anschutz Inpatient Pavilion (AIP). We offer fresh and silk floral arrangements, a variety of green and blooming plants, balloons, plush and musical toys, Willow Tree® figurines, greeting cards and more. Also available are magazines, books, and candy and snack products.
Flower selection and colors for our arrangements may vary because we use seasonal flowers that are not always available year round. Please call and visit with our friendly sales team about the fresh flowers we have available today.
Delivery is free with a $10 minimum purchase.
Proceeds from your purchases are returned to the hospital to fund patient care projects.
Located next to the Outpatient Pavilion Pharmacy, the Unique Boutique features lovely and unique gift items, ladies’ apparel, jewelry, handbags and fashion accessories.
Send a letter or package to a patient at the University of Colorado Hospital
Patient: (patient name), Room # (if available)
c/o University of Colorado Hospital
Aurora, CO 80045
Use your computer at the hospital
For your convenience, wireless connections are provided throughout the hospital.
Follow these steps to connect:
- Go to “UCH-Visitor” in the list of available networks on your laptop
- Once you’re connected, launch your Web browser and go to a website
- You’ll next see the UCH Internet Access screen. Read and accept the disclaimer, and take off into the Internet.
Ways to give
Your support helps us enhance and save lives
Extraordinary generosity is what helps us provide extraordinary care. UCHealth University of Colorado Hospital is a not-for-profit organization that depends on donations from individuals, families, corporations and foundations to ensure its continued excellence in patient care, education for health care professionals and research.
Help people live an extraordinary life by donating today: University of Colorado Hospital Foundation
Share your time and talents by volunteering at the University of Colorado Hospital. Make new friends, enjoy a change of pace, gain a new perspective, learn more about health care and, most important, help us improve lives.
Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).
You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.
For the best experience, download the UCHealth app today.
Types of illnesses treated in a Virtual Visit:
- Allergic reaction.
- Cuts and scrapes.
- Pink eye.
- Sinus infection.
- Sore throat.
- Urinary tract infection.
Your virtual visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.
Many health plans are adding virtual visits (telehealth) as a covered benefit. However, there are some healthcare plans that do not cover Virtual Visits such as Medicare.
For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor. However, if your health plan denies this charge you will receive a bill for this service. Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.
Call DocLine at 1-844-285-4555 for consultation and patient transfers.
UCHealth’s DocLine is staffed with registered nurses who are available 24/7 to assist and facilitate all phases of transfer and consultation, including physician-to-physician contact, registration, bed assignment, facilitation of patient transport, and RN-to-RN reporting.
DocLine can also help you schedule patients for surgery, imaging, etc.
University of Colorado Hospital has a number of Hospital Medicine physicians who care for your patients while they are admitted to the hospital.
Epic at UCHealth
For referring providers and offices that are existing users, access Epic Provider Connection (read-only web portal access).