Hospital Discounted Care and other financial assistance options
Hospital Discounted Care was created by House Bill (HB) 21-1198. Patients who are at or below 250% of the Federal Poverty Guidelines (FPG) are eligible for Hospital Discounted Care. It limits the amounts that low-income patients can be billed for health care services at hospitals and emergency rooms, and it limits amounts billed from providers who work at hospitals and emergency rooms. Hospitals must give patients the chance to apply for discounted care when they receive services at the hospital.
To learn more about Hospital Discounted Care, read/download the Patient Rights form:
Read/download the Hospital Discounted Care application form:
Visit this page to learn about other financial assistance options.
Questions about your bill?
Our customer care team is available Monday-Friday, 8 a.m. to 5 p.m. to assist you. We also want to thank you for your patience while we deal with the challenge of COVID-19.
- UCHealth billing: 1.866.429.6045
- CU Medicine Group billing: 303.493.7700
If you need help paying your medical bill, we’re here for you. Payment plans, loans, and financial assistance are available if you can’t pay the balance in full.
Beginning January 1, 2022, new protections are in place for “surprise billing.” Find out more.
Need to know your costs ahead of time? Visit our Billing estimates page.
Insurance and pricing
UCHealth locations make pricing information for uninsured patients available for the most common health care services to help consumers understand and anticipate their financial responsibilities and make informed choices about the care they receive. If you have insurance, please select the insured patients link below.
If you are covered by health insurance
UCHealth strongly encourages you to consult with your health insurer to determine accurate information about your financial responsibility for a particular health care service provided at a UCHealth facility.
If you are not covered by health insurance
Please contact the facility to discuss payment options prior to receiving a health care service from a UCHealth facility, since prices for health care services posted on this site may not reflect the actual amount of your financial responsibility.
If you are shopping for health insurance
Shopping for health insurance can be challenging, as there are many options and each individual’s and family’s needs and budget are unique.
UCHealth cannot recommend which coverage you should choose, but we encourage you to work with an insurance broker to compare plans available in your area.
As you shop for health insurance, some things you should consider include:
- Identify what type of care you anticipate you may need (e.g., hospitalization only, outpatient care only, primary care, etc.).
- Identify where you want to get your care (consider both hospitals and doctors).
- Review the insurance plans accepted by UCHealth.
- Be sure to ask questions, either with your broker or at your doctor’s office. There are many plans that UCHealth does not accept.
- To confirm if your insurance provider or specific plan is contracted with any of our facilities, contact your insurance provider and your clinic to confirm network status.
- Learn more about the Affordable Care Act at http://www.healthcare.gov/.
- Visit Colorado’s Official Health Insurance Marketplace, Connect for Health Colorado, at http://connectforhealthco.com/ or 855-PLANS-4-YOU (855-752-6749) or for the hearing impaired TTY line at 855-346-3422.
Separate bills for facilities and providers
Many providers who work in UCHealth facilities are considered “hospital-based” providers. This means that we are required to bill separately for facility and provider charges.
As a result, you may see 2 bills for some services.
Hospital/facility bills may include:
- Inpatient room charges
- Operating room charges
- Special services (for example, radiology or lab tests ordered by your provider)
- Nursing care
- Therapy (for example, physical-, speech-, occupational-, radiation-, or cardiology therapy)
Physician bills may include:
- Physician services (inpatient or outpatient)
- Diagnostic test interpretation
- Specialty professional services
You may also be charged separately for consultations if your primary care provider or attending physician spoke with a specialist (such as a radiologist or pathologist) about your treatment or test results.
UCHealth online billing features
- View and pay multiple statements
- Demographic updates
- Access to my getwell network
- Answers to frequently asked questions
- Contact providers
- View test results
- Insurance updates
- Make appointments
Do you need to set up a shared account with UCHealth?
Learn more on how to provide shared access for members of your family.
Download the UCHealth app now to easily pay your bill.
Billing fraud alert: 3rd-party companies
Some 3rd party companies may try to collect payments claiming to be on behalf of UCHealth. For your safety, please do not share any personal information, logins, account numbers or passwords with these companies – they do not represent UCHealth. The most secure way to pay your bill is through UCHealth’s online bill pay service, our mobile app, or by mailing your payment.
UCHealth has partnered with Bank of America and Zelle to enhance our refund process. If you have received an email from either Zelle or Bank of America, this is not a scam or fraud. Please note, you will not receive a phone call from Zelle related to a UCHealth refund. You may visit bankofamerica.com/online-banking/zelle-faqs/ for information regarding the Zelle process with Bank of America.