UCHealth online billing features
- View and pay multiple statements
- Demographic updates
- Access to my getwell network
- Answers to frequently asked questions
- Contact providers
- View test results
- Insurance updates
- Make appointments
Download the UCHealth app now to easily pay your bill.
Financial assistance and Hospital Discounted Care
We are dedicated to improving lives by providing the most advanced, highest-quality medical care with an exceptional patient experience. And we believe no one should ever be denied access to necessary health care because they cannot pay or do not have insurance. Beginning with billing transparency, estimates and financial assistance, UCHealth offers many options to help qualifying patients afford their medical care and ease their financial burden.
Hospital Discounted Care (HDC) was created by House Bill (HB) 21-1198. Patients who are at or below 250% of the Federal Poverty Guidelines (FPG) are eligible for Hospital Discounted Care. It limits the amounts that low-income patients can be billed for health care services at hospitals and emergency rooms, and it limits amounts billed from providers who work at hospitals and emergency rooms. Hospitals must give patients the chance to apply for discounted care when they receive services at the hospital.
To learn more about Hospital Discounted Care, read/download the Patient Rights form:
Read/download the Hospital Discounted Care application form:
Visit this page to learn about other financial assistance options.
Questions about your bill?
Our customer care team is available Monday-Friday, 8 a.m. to 5 p.m. to assist you. We also want to thank you for your patience while we deal with the challenge of COVID-19.
- UCHealth billing: 1.866.429.6045
- CU Medicine Group billing: 303.493.7700
If you need help paying your medical bill, we’re here for you. Payment plans, loans and financial assistance are available if you can’t pay the balance in full.
Beginning January 1, 2022, new protections are in place for “surprise billing.” Find out more.
Need to know your costs ahead of time? Visit our Billing estimates page.
Insurance and pricing
UCHealth locations make pricing information for uninsured patients available for the most common health care services to help consumers understand and anticipate their financial responsibilities and make informed choices about the care they receive. If you have insurance, please select the insured patients link below.
If you are covered by health insurance
UCHealth strongly encourages you to consult with your health insurer to determine accurate information about your financial responsibility for a particular health care service provided at a UCHealth facility.
If you are not covered by health insurance
Please contact the facility to discuss payment options prior to receiving a health care service from a UCHealth facility, since prices for health care services posted on this site may not reflect the actual amount of your financial responsibility.
If you are shopping for health insurance
Shopping for health insurance can be challenging, as there are many options and each individual’s and family’s needs and budget are unique.
UCHealth cannot recommend which coverage you should choose, but we encourage you to work with an insurance broker to compare plans available in your area.
As you shop for health insurance, some things you should consider include:
- Identify what type of care you anticipate you may need (e.g., hospitalization only, outpatient care only, primary care, etc.).
- Identify where you want to get your care (consider both hospitals and doctors).
- Review the insurance plans accepted by UCHealth.
- Be sure to ask questions, either with your broker or at your doctor’s office. There are many plans that UCHealth does not accept.
- To confirm if your insurance provider or specific plan is contracted with any of our facilities, contact your insurance provider and your clinic to confirm network status.
- Learn more about the Affordable Care Act at http://www.healthcare.gov/.
- Visit Colorado’s Official Health Insurance Marketplace, Connect for Health Colorado, at http://connectforhealthco.com/ or 855-PLANS-4-YOU (855-752-6749) or for the hearing impaired TTY line at 855-346-3422.
Billing and financial assistance transparency
UCHealth is always focused on our mission of improving lives, and we’re proud to see all patients.
UCHealth is a Certified Application Assistance Site, providing additional resources to help eligible patients apply for Medicaid, Hospital Discounted Care (HDC), and other services, including our extensive financial assistance services. And as high-deductible insurance plans have become more common, increasing the number of patients who have trouble paying their bills, we have extended resources to assist those who have health insurance.
Our billing outreach is a thorough process that involves letters, phone calls and financial counselors to help you understand your financial assistance options.
Billing outreach process*
0-90 days:
- 1st HDC financial assistance letter
- 2nd financial assistance letter
- 1st statement
- 3rd financial assistance letter
- 2nd statement
- Phone call
90-180 days
- 4th financial assistance letter
- 3rd statement
- 5th financial assistance letter
- 2nd phone call
- Final notice
- 6th financial assistance letter
180 days
- 7th financial assistance letter
- Presumptive eligibility for financial assistance conducted. If a patient is determined incapable of paying their balance, there is no referral to a collection agency.
182 days: If eligible, referral to collection agency.
240-270 days: Collection agency sends notice of debt, additional letters and makes phone calls.
270 days: Legal review and lawsuit considered.
* This process is for uninsured patients and those who opt in for Hospital Discounted Care (HDC). Those with insurance have a similar process but without the HDC financial assistance letters.
Our collections practices are similar to those of hospitals and health systems both in Colorado and across the nation. Like other providers, we depend on reimbursements to be able to provide health care to all and support our employees.
Separate bills to cover your care
Many providers who work in UCHealth facilities are considered “hospital-based” providers. This means that we are required to bill separately for facility and provider charges.
As a result, you may see 2 bills for some services.
Hospital/facility bills may include:
- Nurses and certified nursing assistants
- Housekeeping staff
- Pharmacists
- IT equipment and staff
- Social workers and behavioral health teams
- Security
- Inpatient room charges
- Operating room charges
- Special services (for example, radiology or lab tests ordered by your provider)
- Therapy (for example, physical-, speech-, occupational-, radiation-, or cardiology therapy)
- Meals
Physician bills may include:
- Physician services (inpatient or outpatient)
- Laboratory
- Anesthesia
- Radiology
- Ambulance
- Pathology
- Diagnostic test interpretation
- Specialty professional services
You may also be charged separately for consultations if your primary care provider or attending physician spoke with a specialist (such as a radiologist or pathologist) about your treatment or test results.
Refund fraud alert
We are aware of scammers who are reaching out to patients claiming to be hospital representatives. The scammer will promise a full refund if you give them your credit card number. UCHealth will never ask for a credit card number over the phone to start the process of giving you a refund. Please be very careful and do not give out personal information if you do not believe you are speaking to UCHealth.
Billing fraud alert: 3rd-party companies
Some 3rd party companies may try to collect payments claiming to be on behalf of UCHealth. For your safety, please do not share any personal information, logins, account numbers or passwords with these companies – they do not represent UCHealth. The most secure way to pay your bill is through UCHealth’s online bill pay service, our mobile app, or by mailing your payment.
UCHealth has partnered with Bank of America and Zelle to enhance our refund process. If you have received an email from either Zelle or Bank of America, this is not a scam or fraud. Please note, you will not receive a phone call from Zelle related to a UCHealth refund. You may visit bankofamerica.com/online-banking/zelle-faqs/ for information regarding the Zelle process with Bank of America.
PFC billing company shares information about security breach
Fraud alert for Medicare beneficiaries
Aurora, Colo. (Mar. 13, 2025) – UCHealth has been made aware that scammers are targeting Medicare beneficiaries, trying to charge them for services they didn’t receive.
Some Medicare beneficiaries have received Explanation of Benefits (EOB) statements for services or medical equipment they never received. In many cases, fraudulent claims are being submitted without the beneficiary’s knowledge.
Suspicious charges have been identified from the following organizations:
- Almaz (NY)
- Sunshine Senior Solutions (FL)
These companies may be billing Medicare under your name without your consent. This type of fraud is part of a growing nationwide issue, where scammers gain access to Medicare numbers and submit false claims for reimbursement.
How to stay safe:
- Guard your Medicare number like a credit card—only share it with trusted health care providers.
- Hang up if you receive any unsolicited call asking for personal information.
- Calls may appear to come from a familiar phone number, like your doctor’s office. However, it may be someone impersonating your provider. If you need to verify the caller, hang up and call your contact directly using the phone number you know to be the correct one.
- Check your statements for charges you don’t recognize.
- Report suspected fraud to Medicare at 1-800-MEDICARE (1-800-633-4227) or your local Senior Medicare Patrol (SMP).
