Crisis Support for UCHealth staff and providers

If you work in a UCHealth facility: First Call

We live in unusually stressful times—and it’s okay to ask for help. UCHealth has resources available on the Source, but if you need to speak to someone right now, reach out to First Call at 833.701.0448 for 24/7 personal or emotional support (available to UCHealth employees, employed and contracted providers and members of our contracted staff).

If you are a family member of a UCHealth employee, a patient, or a member of the general public requiring emotional support

Call 1-833-533-CHAT (2428) or text “TALK” to 38255 to connect with a trained professional at Crisis Support (The Real Help Hotline).

Download oneSOURCE, our new app for staff, providers and partners

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Employee-Manager Space (Lawson, Kronos) users: DUO multifactor authentication and Citrix Receiver/Workspace is required as of March 12, 2020.
If you utilize Employee-Manager Space (Lawson/Kronos) from home, you will need to register for DUO. Additionally, if you are new to using the MyApps portal, you will need to install the Citrix Receiver/Workspace client.
>> Go to the installation page.

You will be prompted to provide an additional verification tool, i.e., your cell or home phone number, which can be used to confirm your identity. This effort is critical to ensuring logins/passcodes are secure and risk is minimized.
>> Learn more on the DUO security page.

Important phone numbers and links

Manage your work information quickly, efficiently, and easily.

    • Citrix: If you need to install the Citrix client on your PC, you may use the following links.
    • Dragon Medical One instructions
    • DUO security
    • Email – If you need assistance with your username and password, call the Help Desk at 720-848-4000.
    • EPIC Central
    • EPIC Haiku/Canto – EPIC mobile applications for on-the-go access to secure chat, inBasket, schedule, charting, and other tools.
    • EPIC Rover – EPIC mobile application primarily designed for inpatient nurses.
    • Emergency Line – 303-352-0860 (recorded)
    • IT Helpdesk
      • Northern Colorado: 1-970-495-7540
      • Metro Denver: 1-720-848-4000
      • Southern Colorado: 1-719-365-6789
    • Lawson (Will need your work login.)
    • Kronos (Requires a minimum Java version of 1.7_67 and Internet Explorer 9 or higher. May need to download a new version of Java.)
    • Radiology/PACS Web
      • Connection options:
        • Via remote Citrix and the PACS icon (please request access via the UCHealth IS Security Team)
        • Via VPN – Once connected and you are on the internal portion of the network, please access the application as usual
    • Repayment Portal
      • You will be redirected to a secure payment page powered by Trust Commerce.
    • ULearn

Note: Quality and performance may be affected by your hardware or network connection speed.

    • Weather Line: 303-352-0860 (recorded)

Enjoy the best My Health Connection (patient portal) experience by downloading the app!

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Other helpful links