UCHealth Yampa Valley Medical Center

Admissions is your first step to accessing YVMC services. Our goal is to ensure superior customer service while making sure we have gathered all the correct information regarding your needs and billing information.

Our Admissions department is responsible for scheduling, pre-registering and registering patients, verifying insurance data, conducting financial counseling, estimating charges, and collecting patient copays, deductibles and coinsurance at the time of service.

Pre registration

Patients scheduled for surgery and radiology procedures and newborn delivery at our birth center can pre-register with our admissions department.  Pre-registration helps reduce wait times, increases privacy and improves accuracy and completeness of required information.

You can also call the main hospital phone number, 970.879.1322 and ask for Admissions.  Admissions is open 7 days a week, 24 hours a day.

Self-pay available

UCHealth Yampa Valley Medical Center will provide care without discrimination for emergency medical conditions regardless of a patient’s ability to pay. For all other services, self-pay patients are expected to pay in full prior to receiving service. When possible, we will estimate the required payment when you schedule your service. YVMC offers a 10% self-pay discount.  Our financial counselors can help determine if you qualify for Financial Assistance or other programs.

Contact financial counseling

• All patients: call 970.870.1137

Learn more about UCHealth payment options and financial assistance

The Care Management staff at Yampa Valley Medical Center performs several functions. We work with you, the patient, and your family as an advocate during your hospital stay.

We will assist and help you plan for your discharge home or to another facility if appropriate. We will work with your insurance to maximize your benefits and pre-authorize home needs as necessary.

Your discharge plan may include the need for other services such as home oxygen, medical equipment, or home care services. The Case Management staff will assist in making these arrangements.

All of our services are coordinated through your physician. We work closely with all of the ancillary staff to determine a safe discharge plan.

The Care Management office is located on the patient care unit or you can call 970.870.1086 and ask to speak to a Care Manager.

Yampa Valley Medical Center encourages you to ask questions and voice your concerns during your stay. If we don’t meet your expectations or you have a specific concern, please let your caregiver know. You also may ask to speak with the department manager or house supervisor. Yampa Valley Medical Center will make every effort to resolve your concern or complaint before you return home.

Should you feel that your complaint or concern has not been fully addressed, you may contact a patient representative at extension 2743 from any hospital phone. From outside the hospital, please call 970.875.2743.

The patient representative:

• Serves as a liaison between patients, families, hospital and medical staff.
• Advocates for patients’ rights.
• Promotes patient satisfaction.
• Serves as point of contact for organization-wide complaints and grievances.
• Provides feedback from the patient to the organization to continually improve the patient experience.

Our staff welcomes the opportunity to work with you to help resolve any remaining concerns. The Yampa Valley Medical Center Grievance process is designed to resolve complaints according to established timeframes.

Unresolved complaints

If you filed a complaint and believe your concerns were not addressed to your satisfaction, you may request a meeting with YVMC’s Grievance Committee. This Committee is comprised of hospital leadership and medical staff. Please contact 970.875.2743 to request a meeting.

Medicare beneficiaries may also submit appeals or report quality of care concerns to Beneficiary and Family Centered Care Quality Improvement Organizations (BFCC-QIO) by calling 1-844-430-9504 or mailing to: KEPRO, Rock Run Center, 5700 Lombardo Center, Suite 100, Seven Hills, Ohio 44131.

UCHealth EMS combines the latest technology and innovation to provide:

• 911 emergency ambulance services.
• interfacility transportation.
• critical care ground transport services.
• air medical operations.
• event medicine services.
• community paramedics.

Learn more

Cafe

YVMC’s Eatery is located near the Visitor’s Entrance and offers fresh hot meals, cold drinks, sandwiches, salad bar and snacks. Breakfast, lunch and dinner are available daily.

Cafe hours

Monday through Friday

• Breakfast 7:00 a.m. – 9:30 a.m.
• Lunch 11 a.m. – 1:30 a.m.
• Dinner 5:00 p.m. – 6:30 p.m.

Saturday and Sunday

• Breakfast 8:00 a.m. – 9:30 a.m.
• Lunch 12:00 p.m. – 1:30 p.m.
• Dinner 5:00 p.m. – 6:00 p.m.

Patient meals are served at 8:00am, 12:00pm and 5:00pm

Yampa Joe’s 

Enjoy fresh smoothies, teas, specialty coffees, homemade baked goods, snacks and sandwiches.

Monday through Friday – 7:00 a.m.- 1:30 p.m.

Weekends & Holidays – Closed

Learn more about accepted insurance at UCHealth

Please notify us if you have an insurance plan change, coverage change or insurance loss, so we can properly bill your claims in a timely manner.

Yampa Valley Medical Center has several interpretation services.

The TeleLanguage Line is a service that is accessed through the telephone in the patient room areas, or by a phone provided by our employees in other areas of the hospital. The language line is available 24 hours a day, 7 days a week, and may be used to access more than 30 different languages.

On-site Spanish interpretation is a pre-arranged service that is generally available Monday-Friday 8 a.m. – 5 p.m. Advance notice of 24 hours is preferred. To request this service, please call 970.875.2772.

These services are available free of charge and can be arranged by any employee at Yampa Valley Medical Center.

Visit My Health Connection to view your latest medical records online.

You may request a printed copy of your medical records. UCHealth is required by law to obtain your written permission before releasing any copies. If you desire to receive a copy of your medical records:

Complete the Request for Medical Records form to make your pick-up request.

Parking is located in front of the hospital and outside of the Outpatient Pavilion. If your vehicle is parked overnight, please notify the nursing staff of its location. During winter months, ask the nursing or admissions staff about our special parking instructions.

Campus map (English)

Campus map (Spanish)

For after-hours or overnight parking, please park by the Emergency Department.

Privacy (HIPAA) and your information

At your request we keep information about your hospital stay private and confidential, as required by federal law (the Health Insurance Portability and Accountability Act, or HIPAA).

One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.

We’ll write your password on a note card for you to keep.

Advance directives and living wills

We can help you complete a Living Will or other advance directive at your pre-admission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.

Learn more about advance directives and living wills

Service animals are welcomed at YVMC, however, emotional support animals are not allowed.

Security is available 24/7 at Yampa Valley Medical Center.

Services include:

• Lost and found.
• Escorting patients throughout the campus.
• Vehicle monitoring.

Security can be reached at 970.819.3241.

Smoking and tobacco products of any kind are not permitted anywhere inside or on YVMC grounds.

Smoking products include any cigar, cigarette, pipes, or any smoking device or substance which is lighted and inhaled. This includes E-cigarettes.

Tobacco Products include cigars, cigarettes, pipes, chewing tobacco, or snuff.

Chapel

Our interfaith chapel is open 24 hours a day.  It is located between the cafeteria and the patient care unit.  All are welcome to visit this beautiful, restful room that was designed and furnished by the Yampa Valley Medical Center Auxiliary.

Spiritual Care Program

Spiritual Care Providers are available upon request for the comfort of patient and visitors.  Providers may be called by care managers, the crisis support team, or the charge nurse from either the emergency department or patient care unit.

Simply ask your nurse, case manager or anyone of the Crisis Support team and they will ensure a provider is sent to your room.

Public transit

Steamboat Springs Transit does stop at Yampa Valley Medical Center as well. On their winter schedule, they stop every 20 minutes between 8:03 a.m. and 6:03 p.m. During the summer they come upon request. The Red Line or Blue Line will provide drop off service to the YVMC prior to 8 a.m. upon request.

https://steamboatsprings.net/DocumentCenter/View/17069/SST-Purple-Line

Resort Shuttles

Several resorts in Steamboat Springs provide free shuttle services to their customers.

Lodging

For the safety of our patients, visitors, and staff, all visitors are required to check in to receive a visitor badge. Visitor badges must be visible and worn at all times.

UCHealth does not restrict, limit, or otherwise deny visitation privileges based on race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information or veteran status.

Patients may have an unlimited number of visitors per day, but no more than 2 visitors/support people at a time. Please see the Birth Center section for their specific guidelines.

Patients may have one adult support person spend the night with them.
Inpatients under the age of 18 may have 2 visitors at a time. Inpatients under the age of 18 must have one parent or guardian to spend the night with them.

Special Considerations during Viral Season

• If you are sick or are coughing or sneezing and need to visit a hospital or your doctor’s office, please wear a mask.
• During respiratory virus season (November through May), children under the age of 12 are not allowed to visit these high-risk areas: Intensive Care Unit (ICU), Post Anesthesia Care Unit (PACU) and our Special Care Nursery. There are exceptions to this rule for those visiting patients who may be at the end of life.
• During respiratory virus season (November through May), children of any age are allowed in outpatient clinic areas. Patients are encouraged to bring only healthy children. Children must always be accompanied by an adult.
• During non-respiratory virus season, children of any age are allowed to visit. Children are considered visitors and must be accompanied by a responsible adult who is not the patient. They may not be left alone with the patient or in any hospital area at any time. Children are not allowed to stay overnight.

Department Specific Guidelines

Surgery or procedure:

• Patients who are having surgery/procedure may have 2 support people at a time.
• A support person for any procedure needs to be of legal age to drive.

Birth Center:

Labor and Delivery/Postpartum:

This is a special time for families, and we promote having your closest people available for these cherished lifetime moments.  These are guidelines and if you have any specific requests, please speak with your primary nurse and we will work to accommodate as best we can.

• During delivery, laboring patients are allowed 4 support people at a time. Please consider the number of visitors at night to support optimal rest for healing and bonding with your new baby.
• Postpartum patients are allowed to have up to 4 visitors at a time. One (adult) support person may spend the night.
• During flu season, healthy siblings of any age may visit. Children under 12 who are not siblings are not allowed during flu season.
• For the privacy of all patients, visitors are asked to stay in the patient room or the waiting area and not gather in the hallway.

Special Care Nursery:

• To minimize sickness, two people are allowed to visit newborns in the Special Care Nursery.
• Additional family and friends can view the newborn through the window of the Special Care Nursery. Please request this from your primary nurse.

Creating Safety Together

Let’s work together to keep everyone safe. Patients, visitors, staff, physicians and providers are expected to:

• Treat everyone with dignity and respect.
• Avoid saying or doing anything offensive, threatening, abusive, or disruptive.
• Follow our visitation policy.
• Not bring weapons or illegal materials onto our property.
• Respect our property and environment.

Weapons policy

Weapons are not allowed at any UCHealth location. This includes firearms (guns) carried by people with concealed carry permits. Anyone who doesn’t want to leave a weapon in their car should leave it at home.

Please click here to see updated visitor information.

Patients have the option to request no visitors. When the attending physician or nursing staff determines that visiting could interfere with medical care, visitors will not be allowed.

UCHealth Yampa Valley Medical Center offers free internet access, our network is UCH-Visitor.

Yampa Valley Medical Center provides nurse consultation and to residents of northwest Colorado as well as visitors to our area. ASK-A-NURSE operates 24 hours a day, 7 days a week, and is free and confidential.

Contact us

In Routt County, ASK-A-NURSE can be reached by calling 970.871.7878.

Professional staff

Our ASK-A-NURSE call center is staffed by registered nurses. When a caller has questions about symptoms, the nurse will assess the symptoms and provide advice on seeking care and improving health. The call center also answers healthcare questions. Additionally, ASK-A-NURSE provides information about Yampa Valley Medical Center, wellness classes and community services.

YVMC is pleased to offer this valuable service free of charge to residents and visitors in our northwest Colorado region.

Emergency Virtual Health visits enable specialists to consult with local emergency room physicians via video conferencing to help with specific patient emergencies such as stroke or trauma.

UCHealth has a robust telestroke program to help hospital ED physicians across the state of Colorado and southern Wyoming treat stroke patients in record time, saving every precious brain cell possible. Virtual Health allows neurology specialists to provide expert guidance to community hospital providers. These providers can now keep, and treat, many stroke patients they may not have been able to before.

If a patient needs more advanced care, we transport that patient to one of the country’s best Comprehensive Stroke Centers.

Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).

You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.

Virtual Urgent Care visits are scheduled in My Health Connection, UCHealth’s patient portal. Log in or Sign up now to schedule a Virtual Urgent Care visit.

For the best experience, download the UCHealth app today.

   

Types of illnesses treated in a Virtual Urgent Care visit:

• Allergic reaction
• Cold/flu
• Cough
• Diarrhea
• Cuts and scrapes
• Pink eye
• Rash
• Sinus infection
• Sore throat
• Urinary tract infection
• Vomiting

Insurance

Your Virtual Urgent Care visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.

Many health plans are adding virtual visits (telehealth) as a covered benefit. However, there are some healthcare plans that do not cover virtual visits, such as Medicare.

For most insurance plans, we will attempt to bill your insurance – you may be responsible for your co-payment amount prior to seeing the doctor.  However, if your health plan denies this charge you will receive a bill for this service. Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.

Share your time and talents by volunteering at Yampa Valley Medical Center in Steamboat Springs!

Learn more

The mission of the UCHealth Yampa Valley Medical Center Foundation is to support the healthcare services of UCHealth Yampa Valley Medical Center for the communities it serves. Our excellent quality hospital is here, in part, because of your support. Learn more about our foundation.