UCHealth Memorial Hospital Central in Colorado Springs is an award winning, 413-bed hospital that has been recognized nationally for quality, research and outcomes.
We provide a comprehensive list of inpatient and outpatient services at our Central and North facilities, as well as at multiple outpatient locations.
Our Level I distinction recognizes that the hospital has the ability to treat severe and complex injuries. This means southern Colorado residents have rapid access to the highest level emergency and trauma care without having to go to Denver.
A Comprehensive Stroke Center in southern Colorado
As a hospital in the region with multiple teams of neurosurgeons and neuro-interventional physicians on-call 24/7, Memorial Hospital Central has the unique capabilities to quickly and expertly treat every kind of stroke or brain aneurysm. These advanced capabilities are saving lives and improving outcomes for patients because time is crucial in the treatment of stroke. Getting the best care rapidly can lead to a better recovery.
Care management at Memorial Hospital Central is here for you. We work with you, the patient, and your family as an advocate during your hospital stay. Our team consists of Care Managers, Social Workers, and Care Coordinators. Our goal is to work with you, your support person and your health care team in developing a discharge plan so your ongoing care needs can be met when you leave the hospital. We strive to maintain community partnerships for the health and well-being of our patients.
We work closely with all of the Memorial Hospital Central team to determine a discharge plan best for you.
Please call 719.365.5745 to speak to a member of the care management team.
Complaints and grievances
Memorial Hospital strives to meet patients’ expectations for care and service in a consistent manner. Patients, or their personal representatives, have the right to submit a verbal or written complaint 24 hours a day. Memorial Hospital and its Board of Trustees have approved the following process to assist you with the complaint or grievances process.
If you voice a complaint to a Memorial Hospital staff member, and you are satisfied with the actions taken on your behalf, the complaint is considered resolved.
Filing a Grievance
If your verbal complaint is not promptly resolved to your satisfaction, or if you verbalize your request to file a grievance, or submit a written complaint, the complaint will be forwarded to the Memorial Hospital Patient Representative Office. Complaints are received 24 hours a day at 719.365.5621. The patient representative will contact the patient within three (3) calendar days to acknowledge that it was received.
Patient representatives:
Serve as liaisons between patients, families, hospital and medical staff.
Advocate for patients’ rights.
Promote patient satisfaction.
Serve as points of contact for organization-wide complaints and grievances.
Provide feedback from the patient to the organization to continually improve the patient experience.
Medicare beneficiaries: If the grievance concerns the quality of care, or premature discharge from the facility, the Patient Representative will immediately refer the grievance to Case Management. At the patient’s request, the grievance will be referred to the Hospital Quality and Patient Safety Committee of the Board of Trustees. Patients also have the right to appeal an impending hospital discharge.
For more information on Memorial’s grievance process, please contact the Patient Representative Office at 719.365.5621 or 1400 E. Boulder Street, Colorado Springs, CO 80909 or [email protected].
Emergency Medical Services (EMS)
UCHealth EMS combines the latest technology and innovation to provide:
Memorial Hospital offers At Your Request Room Service Dining.
Room Service
Patients can order room service anytime during business hours. Guests may enjoy room service by purchasing a voucher from our café during regular business hours.
The room service associate will collect the voucher upon delivery of your meal.
Family members may order meals for a patient from outside the hospital. Some menu items may be restricted to adhere to a special diet ordered by the physician. The room service associate will help with menu selections.
Nutrition Services at Memorial Hospital Central
Outpatient Nutrition Counseling:
To schedule an outpatient appointment with a dietitian, call 719.365.6881.
You may so request a printed copy of your medical records. UCHealth is required by law to obtain your written permission before releasing any copies. If you desire to receive a copy of your medical records.
There are several ways for you to park on our campus. All options are free for patients and their visitors.
Free valet parking
Our valet parking is the most convenient and easiest option. You can use the valet stations at the Boulder Street entrance, North entrance (located on Bob Peters Grove Street across from the parking garage), and Emergency Department entrance.
Self Parking
If you wish to park yourself, you may park in the parking garage across from the North Entrance. The parking garage can be accessed via Children’s View street. All patient/visitor parking lots are free.
Need a handicapped spot?
Handicapped-parking is available on each floor of the parking garage. Additionally, there are numerous surface-level handicapped-parking spaces available adjacent to the parking garage.
One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.
We’ll write your password on a note card for you to keep.
Advance directives and living wills
We can help you complete a Living Will or other advance directive at your pre-admission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.
While patients may want to have their personal pets visit them while hospitalized or bring them to clinic visits, there are a number of associated risks that come with animals entering the hospital. Please refer to our pet visitation policy for complete rules.
Preparing for your stay
What to expect when you arrive
At Memorial Hospital Central, patients and families are our partners in health.
While you are at the hospital, “speak up” and let us know:
What you think.
If you are worried about anything.
What you may need.
Our hospital is designed with you and your family in mind. While your hospital stay may not be easy for you, we intend to offer the very best care, emotional support and education throughout your time with us.
What to bring
A list of your current medications.
A few personal belongings.
Clothes to wear when you go home from the hospital.
What not to bring
Items of great value to you.
Going home
We want you to be fully prepared for going home. We will let you know an approximate date for discharge when you are admitted. If we don’t share that with you, please ask us.
Security
UCHealth takes great measures to make sure our facilities are safe.
A security patrol monitors the facilities and parking lots 24 hours a day, seven days a week.
Parking lots are well lit.
Escorts are available to walk you to your car.
Our Birth Center has a special security system.
Security in parking areas
Each parking lot has ample lighting to ensure optimum visibility when walking to and from your car.
Emergency “Blue” phones are located throughout parking lots and garages, as well as along all pedestrian walkways (pictured).
Security also provides a variety of support activities for staff, patients and visitors including:
Escorts to and from personal vehicles.
Recharging dead vehicle batteries.
Security staff patrols all parking lots, garages and pedestrian walkways on a scheduled routine basis.
All parking lots are monitored 24/7 by security camera systems.
Security staff
On-site security is present 24/7.
Security personnel staff the Emergency Department at all times.
Security personnel stay in constant contact with the call center and have a direct connection to area law enforcement.
The 24-hour call center keeps a constant watch on exterior and interior activities.
Security officers also staff the visitor entrances throughout the day.
Smoke and tobacco free campus
Smoking and Tobacco products of any kind are not permitted anywhere inside or on the grounds of Memorial Hospital Central.
Smoking products include any cigar, cigarette, pipes, or any smoking device or substance which is lighted and inhaled. This includes E-cigarettes.
Tobacco products include cigars, cigarettes, pipes, chewing tobacco, or snuff.
Spiritual care
Through spiritual care at Memorial Hospital Central, our chaplains provide support and comfort to everyone — patients, family members, friends and staff.
Being in the hospital, or having a loved one hospitalized, can be stressful and emotional. Chaplains are available to help you work through the anxiety that often accompanies a hospital stay and talk with you about how hospitalization affects your spiritual journey. We are available to share a prayer or listen with an open mind and heart. If you prefer, we can also contact your own faith community.
Our chaplains can assist in or perform a variety of religious rites
You can contact spiritual care at Memorial Hospital Central to request the following:
Communion (Catholic or Protestant).
Anointing (Catholic or Protestant).
Baptism or child dedication.
Weddings.
Funerals or memorial services.
You can reach an on-call chaplain outside normal office hours by calling the hospital operator, at 719.365.5000. Catholic priests and Lay Eucharistic Ministers are in the hospital at various times.
10 reasons to call a chaplain
When you need to speak with someone about spiritual or emotional concerns.
When you feel the need for prayer or would like to receive a blessing or the sacraments.
When you need help finding or contacting spiritual resources in the community. Our chaplains will contact your faith community.
When there is a new diagnosis or a recurrence, especially of a serious or life-limiting disease.
Before surgery or another procedure that might create anxiety or fear.
When a difficult ethical decision needs to be discussed or advanced directives need to be made (DNRs, living wills, etc.)
To be with family and friends during difficult times or if there is family conflict.
To struggle together with unanswerable questions like “Why is this happening to me?” or “Where is God?”
When a patient is facing death or to help with funeral arrangements.
When a staff member needs support.
Transportation and lodging
Lodging
Memorial Hospital Central has many lodging options nearby to choose from. Some hotels offer a reduced patient/visitor rate, please check with the property before you book your reservation.
Visitors
For the safety of our patients, visitors and staff:
Visitors to patients staying overnight (inpatients) or to the emergency department, are required to check in to receive a visitor badge. Visitor badges must be worn at all times.
Whether you’re a patient or visiting a patient at Memorial Hospital Central, there are a few things you need to know. For more details, please see the Patients’ Handbook available at our hospital locations.
Visitor Hours: Visitors are welcome at Memorial Hospital Central because we know they can be helpful in recovery. For recent guidelines, see our visitation policy.
WiFi
UCHealth Memorial Hospital – Central offers free internet access, our network is UCH-Visitor.
Remote care
Emergency Virtual Health
Emergency Virtual Health visits enable specialists to consult with local emergency room physicians via video conferencing to help with specific patient emergencies such as stroke or trauma.
UCHealth has a robust Telestroke program to help hospital ED physicians across the state of Colorado and southern Wyoming treat stroke patients in record time, saving every precious brain cell possible. Virtual Health allows neurology specialists to provide expert guidance to community hospital providers. These providers can now keep, and treat, many stroke patients they may not have been able to before.
If a patient needs more advanced care, we transport that patient to one of the country’s best comprehensive stroke centers.
HealthLink
Memorial Hospital is much more than your provider of choice for health care while you’re sick or injured. We are your partner in your health and wellness. Your choice for health information and resources.
Call HealthLink nurse advice line at Memorial Hospital Central at 719.444.2273
Free to all community members
Call Center is open 8:30 a.m. to 7 p.m. Monday through Friday and closed on major holidays.
Outpatient laboratory and classes are open 7 a.m. to 7 p.m. Monday through Friday and closed on major holidays.
HealthLink at Memorial Hospital Central will:
Answer your health-related questions.
Provide advice on treating earaches, fever and other minor injuries/illnesses.
Help you find a physician.
Schedule the class or screening of your choice.
Provide information about Memorial programs and services.
In addition to a nurse advice line, HealthLink at Memorial Hospital provides classes, health risk analyses, screenings and other wellness programs.
Physician Referral
New to the area? Need to find a physician who accepts your insurance? Need a specialist? We will help you find a doctor who can meet your health needs.
Health, Wellness, and Parenting Classes
Informative, affordable classes on nutrition, health-related topics, childbirth preparation, preparing for a baby, babysitting, weight loss and stress reduction are offered monthly.
50+ Club
Through this program, we provide those over age 50 with resources and reduced-price classes.
Home Companion Monitor Program
The home companion monitor is designed to signal a friend, relative or emergency services in case help is needed. This program serves El Paso and Teller Counties. Call 719.365.2260 for information or to schedule an installation.
Virtual Urgent Care
Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).
You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.
Your Virtual Urgent Care visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.
Many health plans are adding virtual visits (telehealth) as a covered benefit. However, there are some healthcare plans that do not cover virtual visits, such as Medicare.
For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor. However, if your health plan denies this charge you will receive a bill for this service. Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.
Extraordinary generosity is what helps us provide extraordinary care.
Memorial Hospital Central ask you to consider a donation to this life-saving and life-changing organization. Your donation goes directly to programs and facilities that impact the health and well-being of your family, friends and neighbors in southern Colorado.
Whether you are a retiree, a working adult, or a student hoping to fulfill a service requirement, we would love to have you lend your energy and talents to help others in our healthcare facility. There are a wide variety of opportunities at Memorial Hospital Central and Memorial Hospital North in Colorado Springs.
Outstanding Achievement Award for the Oncology Service Line, American College of Surgeon’s Commission on Cancer:
Memorial is the only cancer program in southern Colorado to have reached this highest honor.
Southwest Oncology Group (SWOG): Memorial’s Cancer Medicine and Oncology Clinical Trials team have been recognized as being in the top 1 percent for accruing to SWOG oncology research trials.
ACC HeartCARE Center
The American College of Cardiology has recognized UCHealth Memorial Hospital Central for its demonstrated commitment to comprehensive, high-quality culture and cardiovascular care.
Hospitals receiving the HeartCARE Center designation from the ACC have demonstrated their commitment to consistent, high-quality cardiovascular care through comprehensive process improvement, disease and procedure-specific accreditation, professional excellence, and community engagement. Memorial Hospital Central is the first hospital in Colorado to earn this designation.
ACC TAVR Certification
American College of Cardiology has recognized UCHealth Memorial Hospital for its demonstrated expertise and commitment in treating patients receiving transcatheter valve repair and replacement procedures. UCHealth Memorial Hospital was awarded Transcatheter Valve Certification based on evaluation of the staff’s ability to meet standards for multidisciplinary teams, formalized training, shared decision-making and registry performance.
UCHealth Memorial Hospital learns the best practices for implementing evidence-based medicine to support patient-centered decision-making and can track key performance metrics to better identify opportunities for improvement.
ACC Chest Pain Center with Primary PCI and Resuscitation Accreditation
The American College of Cardiology has recognized UCHealth Memorial Hospital for its demonstrated expertise and commitment in treating patients with chest pain.
UCHealth Memorial Hospital was awarded Chest Pain Center Accreditation with Primary PCI and Resuscitation based on a rigorous on-site evaluation of the staff’s ability to evaluate, diagnose and treat patients who may be experiencing a heart attack.
Hospitals that have earned ACC Chest Pain Center with Primary PCI and Resuscitation Accreditation have proven exceptional competency in treating patients with heart attack symptoms and have primary PCI available 24/7 every day of the year.
Rehab Patient Care Unit (RPCU) Awarded “Top Performer”: The unit was recently given a “Top Performer Award” by Uniform Data Systems. Uniform Data Systems provides national benchmarking information for Inpatient Rehab Facilities and this distinction indicates that the RPCU is performing in the top 10 percent of more than 800 subscribers to their service in the areas of clinical outcomes and clinical efficiency. This is the second year in a row that the unit has received this award.
Comprehensive Stroke Center certification. Memorial Hospital Central has received certification from DNV GL – Healthcare as a Comprehensive Stroke Center, reflecting the highest level of competence for treatment of serious stroke events. The DNV GL – Healthcare Comprehensive Stroke Center Certification is based on standards set forth by the Brain Attack Coalition and the American Stroke Association, and affirms that the medical center addresses the full spectrum of stroke care – diagnosis, treatment, rehabilitation and education – and establishes clear metrics to evaluate outcomes.
Level I Trauma Center designation. The State of Colorado has designated UCHealth Memorial Hospital Central as a Level I Trauma Center, making it one of only four hospitals in the state with the highest classification for trauma care. A Level I distinction recognizes the hospital has the ability to treat severe and complex injuries. Key elements required to be a Level I trauma center include around-the-clock coverage by surgeons and prompt availability of specialists in orthopedics, neurosurgery and anesthesiology, among others.
Get with the Guidelines®
Providing optimal health care requires staying on top of constantly advancing treatment recommendations. That’s why we follow the latest guidance from the American Heart Association.
The AHA’s Get With The Guidelines® program helps ensure that patients get up-to-the-minute, scientifically-based treatment. We’ve been recognized for adhering to those exacting guidelines, helping patients live longer, healthier lives.
The American Heart Association/American Stroke Association recognize this hospital for achieving 85% or higher compliance with all Get With The Guidelines® – Stroke Achievement Measures and 75% or higher compliance with five or more Get With The Guidelines® – Stroke Quality Measures for two or more consecutive years and achieving Time to Thrombolytic Therapy ≤ 60 minutes 75% or more of applicable acute ischemic stroke patients to improve quality of patient care and outcomes.
Memorial Hospital Central received the American Heart Association’s Gold Plus Get With The Guidelines® -Heart Failure Quality Achievement Award for our commitment to managing heart failure in patients. The award recognizes our hospital’s commitment to ensuring heart failure patients receive the most appropriate treatment according to nationally recognized, research-based guidelines founded in the latest scientific evidence. The goal is speeding recovery and reducing hospital readmissions for heart failure patients.
We were also recognized on the association’s Target: Heart Failure℠ Honor Roll. Hospitals are required to meet specific criteria that improves medication adherence, provides early follow-up care and coordination and enhances patient education. The goal is to reduce hospital readmissions and help patients improve their quality of life in managing this chronic condition.
Additionally, we received the association’s Target: Type 2 Diabetes Honor Roll™ award. To qualify for this recognition, hospitals must meet quality measures developed with more than 90% of compliance for 12 consecutive months for the “Overall Diabetes Cardiovascular Initiative Composite Score.”
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