Poudre Valley Hospital is a 270-bed regional medical center offering a wide array of treatments, surgeries, and diagnostic tests in more than three dozen medical specialties.

We specialize in orthopedic surgery, neuroscience, cancer, bariatric weight-loss surgery, and women and family services for residents of northern Colorado, southern Wyoming and western Nebraska.  We also offer a wide range of primary and specialized health services, from birthing and neonatal intensive care to hyperbaric oxygen and wound care. Our team of more than 2,000 healthcare professionals delivers personal and skilled care that uses the latest medical technologies.

Patients and visitors

Admission Process

Once your doctor refers you for surgery or a procedure at Poudre Valley Hospital, your doctor’s office typically will schedule a pre-admission appointment for you. This appointment is required before surgery.

Call 970.624.1500 as soon as possible to schedule your pre-admission appointment if your doctor’s office has not done so already.

During this appointment you will:

  • Meet with an admissions clerk to verify that all paperwork is accurate
  • Learn the total out-of-pocket expense of your procedure
  • Meet with a pre-admission nurse who will explain what to expect the day of surgery and which currently prescribed medications can be taken before the surgery

You may also complete any required diagnostic tests after meeting with the nurse. Ask your doctor if you can eat or drink before your appointment.

  • A list of your medicines (prescription and non-prescription) you are currently taking, along with their dosage amounts and when you take them. You may bring the bottles or containers. Include supplements, vitamins, and herbs you routinely take. This medication form can help you create an up-to-date medication list.
  • Any forms you were asked to bring with you.
  • Your insurance information and Medicare card, if you have one.
  • A copy of your living will or advance directive, which will be placed in your medical record.

Day of procedure or surgery

Bring the following items on the day of your surgery:

  • Insurance card and/or prescription plan card, and current photo ID.
  • Any additional papers given to you by your doctor’s office.

Other helpful tips

  • Leave your jewelry and valuables at home.
  • Wear loose-fitting clothes you can put on easily when it’s time to leave.
  • Bring only a few personal items, such as a toiletry kit.
  • If you are having surgery and you need to bring a suitcase, leave it in your vehicle when you get here. It can be brought to your room later.

Visitor Information

Guests at Poudre Valley Hospital may receive visitors 24 hours a day. With the exception of some nursing units, such as the intensive care units, birthing center, and the women and family care unit, the hospital does not have set visiting hours.

Late-night visitors must enter through the emergency department entrance on the south side of the building. The main entrance is locked from 9 p.m. until 5 a.m.

Call the PVH switchboard at 970-495-7000 and request a specific department for more information, or to look up a guest.

Lodging

Poudre Valley Hospital and Medical Center of the Rockies offers assistance with lodging options for out-of-town patients and their families. Our concierge service can help in advance with lodging. PVH does not provide transportation to and from the hotels, but some hotels have their own shuttle.

Parking

Parking is free in our patient and visitor lot on the east side of the hospital. Just follow the signs from Lemay Avenue and Doctor’s Lane to the main entrance.

Download a diagram of the PVH campus

We also have a free valet parking service for you to use. Just drive up to the main entrance and contact a valet attendant.

Valet service hours

Weekdays from 8 a.m. to 5 p.m.

No tipping is necessary. In addition, we provide a shuttle service to take you from your car to the main entrance.

Stork parking

Parents-to-be can find easy, reserved ‘stork parking’ spaces near the ER and surgery entrances (south side of the hospital). Turn east at the traffic light at Lemay Avenue and Robertson Street. Use these parking spaces if you’re in labor. One of our volunteers or staff will be happy to take you to the Birthing Center on the 3rd floor.

Community Care Management

A service for people managing chronic illness.

This program helps at-risk families and individuals who don’t have resources themselves, are chronically or terminally ill, and are not eligible for other in-home services. Community Case Management is a service provided by UCHealth at no charge for those who qualify.

PVH Community Case Managers are Advanced Practice Nurses and Licensed Clinical Social Workers. The PVH Community Case Managers work with clients and their caregivers in their homes to help them cope with their disease or chronic health problems.

They can help with:

  • Managing physical health problems
  • Connection with other community services
  • Dietary concerns
  • Home safety evaluations
  • Safe medicine use
  • Education on specific illnesses and treatments
  • Stress management
  • Emotional support
  • Monitoring of client progress through home visits or phone calls

Case managers help clients use community and medical services so they can live more independently. Our staff comprises a total of five registered nurses and a social worker.

Referrals

Most clients are referred to the Community Case Program by hospital staff members, physicians and their office staff members, or home health care agencies.

To be eligible for case management services, patients must live in the Fort Collins, Windsor or Loveland areas; and have a physician who is on the medical staff at Poudre Valley Hospital or Medical Center of the Rockies.

Contact us

UCHealth Community Case Management
Phone: 970.495.8554
Fax: 970.495.7628

Community Case Management Magnet Award Logo

The Community Case Management received the ANCC Magnet Prize.

Tobacco-free campus

Tobacco of any kind is not permitted anywhere inside or on PVH grounds.

Patient rights

You enjoy many rights as a hospital patient. For details, check the Patient Rights brochure you received at your pre-admission appointment or admission.

Privacy (HIPAA) and your information

At your request we keep information about your hospital stay private and confidential, as required by federal law (the Health Insurance Portability and Accountability Act, or HIPAA).

One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.

We’ll write your password on a note card for you to keep.

Advance directives

We can help you complete a Living Will or other advance directive at your pre-admission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.

If you decide to complete an advance directive while you’re in the hospital, just ask your nurse to make arrangements.

Security

Our security staff is here for you. If you’re coming and going from the hospital late at night and would like an escort to your vehicle, ask your nurse to contact our officers.

Public transportation

Public transportation and taxi service are available to Poudre Valley Hospital.

Bus service

The City of Fort Collins Transfort Bus Service offers several routes that connect with the #5 yellow line that runs directly by the hospital on Lemay Avenue every 60 minutes.

Taxi service

Yellow Cab taxi provides taxi service in Loveland, Fort Collins, Greeley and Longmont. Call Yellow Cab at 970-224-2222.

Dial-A-Ride

If you need extra help, Dial-A-Ride is a door-to-door paratransit service for individuals who, because of a disability, can’t use the Transfort bus service. Hours are from 6 a.m. to 11 p.m. Monday through Saturday. Call Dial-A-Ride at 970-224-6066.


Services and Amenities

Food services

Cafeteria and room service

PVH offers a full-service cafeteria with a salad and soup bar, entrée bar, pizza, grill and more. Visit the cafeteria 6:30 a.m. to 8 p.m. on weekdays, 7 a.m. to 7 p.m. on weekends and daily from 12:30 a.m. to 3 a.m.

If you prefer, you can order a tray from the room-service menu for $6 to be delivered to your guest’s room. You pay when the tray is delivered; we accept cash or checks.

For information about the day’s cafeteria specials, dial 970-495-8065.

The cafeteria is located on the lower level on the northeast side of the building.

PVH Menu

PVH Menu Spanish

Bistro

If you want to feel away from it all, step into the world of a sidewalk café in Paris. The Bistro offers pastries, lattés, coffee, sandwiches, salads and other ‘light’ menu items.

The Bistro is located close to the ER and surgery waiting rooms on the first floor. It is open weekdays from 6:30 a.m. to 3:30 p.m.

Vending machines

Located in the hallway near the cafeteria entrance to provide food and beverages 24 hours a day.

Concierge services

We would be pleased to assist you with hotel reservations, referrals, information, errands, and questions before or during your hospital stay.

PVH concierge services
Phone: 970-495-8582
Hours:
Monday through Friday, 8 a.m. to 8 p.m.
Saturday and Sunday, 11 a.m. to 3:30 p.m.

Location: The concierge is located by the gift shop in the main entry hallway on the main level.

The concierge can help make your day easier with such services as:

  • Arranging discount accommodations for out-of-town guests
  • Referrals and directions to local restaurants, parks, businesses, theaters and movies
  • Scheduling haircuts
  • Getting clothes to the laundry or dry cleaners
  • Delivering you a newspaper, magazine or video in the hospital
  • Mailing letters, cards and packages
  • Ordering flowers
  • Personal shopping
  • Calling for a taxi or shuttle service
  • Gift wrapping
  • Web searches for flights, weather and business information
  • Wheelchair assistance
  • Escorting guests to the cafeteria (on the lower level)
  • Sending faxes
  • Clerical services (photocopying, mailings, etc.)
  • Meeting and assisting visitors for a patient
  • Scheduling car wash and locksmith services
  • Giving hospital tours
  • Celebrating patient birthdays and anniversaries
  • Helping arrange pet care
  • Arranging for a therapeutic pet or clown visit in the room
  • Notary, Living Wills, Durable Powers of Attorney, etc.

Please note: Some services we provide may have a cost from an outside business. The concierge will discuss this with you.

Spiritual help

If you need spiritual support, a hospital chaplain is always available to help. Chaplains provide spiritual encouragement and counsel as well as compassionate emotional support for people of all faiths.

Chaplain services 

Call 970.495.7000 or you may ask your nurse to page the chaplain.

The interfaith chapel at Poudre Valley Hospital is located on the first floor near the main elevators. As a place for quiet meditation and prayer, it is always open.

In your room

Get Well Network

Patient rooms include a flat-panel television with cable, internet access and the GetWell Network, which offers hundreds of health education videos on topics from breastfeeding to incision care to post-surgery exercise. Our volunteers can help guide you through the GetWell Network. Call (x58580 at PVH and x41850 at MCR) within the hospital to schedule an appointment.

Remote care

Treatment for rural stroke patients

For patients who live outside the Fort Collins area, neurologists at Poudre Valley Hospital use telehealth video conferencing technology to consult with physicians in rural hospitals, assess CT scan results, and recommend treatment. This service is available 24 hours a day in your home community and in the event of a stroke saves precious time, the key factor in treating stroke patients successfully with the right of amount of clot-dissolving medicines.

Volunteer

Share your time and talents by volunteering at Poudre Valley Hospital, Medical Center of the Rockies or other UCHealth sites in northern Colorado. Hundreds of community members are volunteers. You’ll make new friends, enjoy a change of pace, gain a new perspective, learn more about health care and, most importantly, you’ll help the UCHealth effort to improve lives.

Go to our volunteer page to find out more about volunteer opportunities at UCHealth facilities.

Ways to give

Giving of oneself is the ultimate gift to our world. We treasure the time and energy our volunteers give back each and every day. Whether you give your time, money, talents, or thoughts, it is a gift that makes our community stronger. Make a donation to support programs and services at Poudre Valley Hospital, Medical Center of the Rockies, and health initiatives in our community.

Leadership

View Poudre Valley Hospital Leadership

Referrals

Transfers, direct admits and consultations

Call DocLine at 1.844.285.4555

Awards and recognition

The American Heart Association/American Stroke Association recognizes this hospital for achieving 85% or higher compliance with all Get With the Guidelines® Stroke Achievement Measures and 75% or higher compliance with five or more Get With the Guidelines Stroke Quality Measures for one calendar year and achieving Time to Thrombolytic Therapy ≤60 minutes 50% or more of applicable acute ischemic stroke patients to improve quality of patient care and outcomes.