UCHealth Poudre Valley Hospital is a 300-bed regional medical center offering a wide array of treatments, surgeries, and diagnostic tests in more than three dozen medical specialties.
We specialize in orthopedic surgery, neuroscience, cancer, bariatric weight-loss surgery, and women and family services for residents of northern Colorado, southern Wyoming and western Nebraska.
We also offer a wide range of primary and specialized health services, from birthing and neonatal intensive care to hyperbaric oxygen and wound care.
Our team of more than 2,000 healthcare professionals delivers personal and skilled care that uses the latest medical technologies.
Admissions process for surgery at Poudre Valley Hospital
Once your doctor refers you for surgery or a procedure at Poudre Valley Hospital, your doctor’s office typically will schedule a pre-admission appointment for you. This appointment is required before surgery.
Call 970-624-1555 as soon as possible to schedule your pre-admission appointment if your doctor’s office has not done so already.
During this appointment you will:
Meet with an admissions clerk to verify that all paperwork is accurate.
Learn the total out-of-pocket expense of your procedure.
Meet with a pre-admission nurse who will explain what to expect the day of surgery and which currently prescribed medications can be taken before the surgery.
You may also complete any required diagnostic tests after meeting with the nurse. Ask your doctor if you can eat or drink before your appointment.
A list of your medicines (prescription and non-prescription) you are currently taking, along with their dosage amounts and when you take them. You may bring the bottles or containers. Include supplements, vitamins, and herbs you routinely take. This medication form can help you create an up-to-date medication list.
Any forms you were asked to bring with you.
Your insurance information and Medicare card, if you have one.
A copy of your living will or advance directive, which will be placed in your medical record.
Day of procedure or surgery
Bring the following items on the day of your surgery:
Insurance card and/or prescription plan card, and current photo ID.
Any additional papers given to you by your doctor’s office.
Other helpful tips
Leave your jewelry and valuables at home.
Wear loose-fitting clothes you can put on easily when it’s time to leave.
Bring only a few personal items, such as a toiletry kit.
If you are having surgery and you need to bring a suitcase, leave it in your vehicle when you get here. It can be brought to your room later.
Complaints and grievances
UCHealth Poudre Valley Hospital encourages you to ask questions about your care during your stay. If we don’t meet your expectations or you have a specific concern during your stay, please let your caregiver know. You may also request to speak with the department manager or hospital supervisor.
Resolving a concern
If you feel that your complaint has not been promptly resolved to your satisfaction or if you verbalize your desire to file a written grievance, your request may be forwarded to our UCHealth Poudre Valley Hospital patient representatives, who:
Serve as liaisons between patients, families, hospital and medical staff.
Advocate for patients’ rights.
Promote patient satisfaction.
Serve as points of contact for organization-wide complaints and grievances.
Provide feedback from the patient to the organization to continually improve the patient experience.
If, despite our best efforts, you or your family have problems or questions concerning your hospitalization, please call the Patient Representatives at 970.495.7346.
For more information on the UCHealth Poudre Valley Hospital grievance process, please contact the Patient Representative Office at 970.495.7346 or mail a letter to PVH Patient Representative, 1024 S. Lemay Avenue, Fort Collins, CO 80524.
PVH offers a full-service cafeteria with a salad and soup bar, entrée bar, pizza, grill and more. The cafeteria is located on the lower level on the northeast side of the building.
Hours
Seven days a week from 6:30 a.m. – 6:30 p.m.
Coffee Shop
The coffee shop is located near the front entrance, next to the gift shop.
Hours
Weekdays from 6:30 am to 2:30 pm
Room service
If you prefer, you can order a tray from the room-service menu to be delivered to your guest’s room. You pay when the tray is delivered; we accept cash or checks. For information about the day’s cafeteria specials, dial 970.495.8065.
Room service hours
Seven days a week from 6:30 a.m. – 9 p.m.
Bistro
If you want to feel away from it all, step into the world of a sidewalk café in Paris. The Bistro offers pastries, lattés, coffee, sandwiches, salads and other ‘light’ menu items.
The Bistro is located close to the ER and surgery waiting rooms on the first floor. It is open weekdays from 6:30 a.m. to 3:30 p.m.
Vending machines
Located in the hallway near the cafeteria entrance to provide food and beverages 24 hours a day.
Please notify us if you have an insurance plan change, coverage change or insurance loss, so we can properly bill your claims in a timely manner.
Interpretation and translation services
Please let any member of our team know if you would like an interpreter. Interpretation services are free and available 24 hours a day at UCHealth Poudre Valley Hospital.
You may so request a printed copy of your medical records. UCHealth is required by law to obtain your written permission before releasing any copies. If you desire to receive a copy of your medical records.
One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.
We’ll write your password on a note card for you to keep.
Advance directives and living wills
We can help you complete a Living Will or other advance directive at your pre-admission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.
Service animals are welcome. Pets whose function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act. Pet Therapy is offered through Volunteer Services.
Preparing for your stay
What to expect when you arrive
At Poudre Valley Hospital, patients and families are our partners in health.
While you are at the hospital, “speak up” and let us know:
What you think.
If you are worried about anything.
What you may need.
Our hospital is designed with you and your family in mind. While your hospital stay may not be easy for you, we intend to offer the very best care, emotional support and education throughout your time with us.
What to bring
A list of your current medications.
A few personal belongings.
Clothes to wear when you go home from the hospital.
What not to bring
Items of great value to you.
Going home
We want you to be fully prepared for going home. We will let you know an approximate date for discharge when you are admitted. If we don’t share that with you, please ask us.
Security
Our security staff is here for you. If you’re coming and going from the hospital late at night and would like an escort to your vehicle, ask your nurse to contact our officers.
Spiritual care
If you need spiritual support, a hospital chaplain is always available to help. Chaplains provide spiritual encouragement and counsel as well as compassionate emotional support for people of all faiths.
Chaplain services
Call 970.495.7000 or you may ask a staff member to page the chaplain.
The interfaith chapel at Poudre Valley Hospital is located on the first floor near the Spiritual Care Office. As a place for quiet meditation and prayer, it is always open.
Smoke & tobacco free campus
Smoking and tobacco products of any kind are not permitted anywhere inside or on PVH grounds.
Smoking products include any cigar, cigarette, pipes, or any smoking device or substance which is lighted and inhaled. This includes E-cigarettes.
Tobacco products include cigars, cigarettes, pipes, chewing tobacco, or snuff.
Transportation & lodging
Bus service
The City of Fort Collins Transfort Bus Service offers several routes that connect with the #5 yellow line that runs directly by the hospital on Lemay Avenue every 60 minutes.
Taxi service
Yellow Cab taxi provides taxi service in Loveland, Fort Collins, Greeley and Longmont. Call Yellow Cab at 970.224.2222.
Dial-A-Ride
If you need extra help, Dial-A-Ride is a door-to-door paratransit service for individuals who, because of a disability, can’t use the Transfort bus service. Hours are from 6 a.m. – 11 p.m. Monday through Saturday and 8 a.m. – 7 p.m. on Sundays and Holidays. Call Dial-A-Ride at 970.224.6066.
Lodging assistance
Poudre Valley Hospital offers assistance with lodging options for out-of-town patients and their families. Our concierge service can help in advance with lodging – please call 970.495.8582.
Visitors
For the safety of our patients, visitors and staff:
Visitors to patients staying overnight (inpatients) or to the emergency department, are required to check in to receive a visitor badge. Visitor badges must be worn at all times.
Call the PVH switchboard at 970.495.7000 and request a specific department for more information, or to look up a guest.
WiFi
UCHealth Poudre Valley Hospital offers free internet access, our network is UCH-Visitor.
Remote care
Emergency Virtual Health
Emergency Virtual Health visits enable specialists to consult with local emergency room physicians via video conferencing to help with specific patient emergencies such as stroke or trauma.
UCHealth has a robust Telestroke program to help hospital ED physicians across the state of Colorado and southern Wyoming treat stroke patients in record time, saving every precious brain cell possible. Virtual Health allows neurology specialists to provide expert guidance to community hospital providers. These providers can now keep, and treat, many stroke patients they may not have been able to before.
If a patient needs more advanced care, we transport that patient to one of the country’s best comprehensive stroke centers.
Virtual Urgent Care
Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).
You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.
Your Virtual Urgent Care visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.
Many health plans are adding virtual visits (telehealth) as a covered benefit. However, there are some healthcare plans that do not cover virtual visits, such as Medicare.
For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor. However, if your health plan denies this charge you will receive a bill for this service. Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.
Giving of oneself is the ultimate gift to our world. We treasure the time and energy our volunteers give back each and every day. Whether you give your time, money, talents, or thoughts, it is a gift that makes our community stronger.
Make a gift to UCHealth Northern Colorado Foundation to support the services provided by Poudre Valley Hospital, Medical Center of the Rockies, Greeley Hospital, as well as the clinics of northern Colorado.
Volunteering
Share your time and talents by volunteering at Poudre Valley Hospital, Medical Center of the Rockies or other UCHealth sites in northern Colorado. Hundreds of community members are volunteers. You’ll make new friends, enjoy a change of pace, gain a new perspective, learn more about health care and, most importantly, you’ll help the UCHealth effort to improve lives.
Go to our volunteer page to find out more about volunteer opportunities at UCHealth facilities.
UCHealth Poudre Valley Hospital provides high-quality, evidence-based stroke care for patients in northern Colorado and the surrounding region. Our multidisciplinary team follows the latest research-based treatment guidelines to ensure patients receive timely, effective care throughout every stage of treatment and recovery.
The hospital has been recognized by the American Heart Association/American Stroke Association for its continued success in the Get With The Guidelines® – Stroke program. This recognition reflects a commitment to improving patient outcomes through consistent use of the most up-to-date, evidence-based treatment protocols.
Poudre Valley Hospital has received the Get With The Guidelines® – Stroke Gold Plus Achievement Award with Target: Stroke Honor Roll Elite and Target: Type 2 Diabetes Honor Roll, recognizing sustained performance in quality stroke care.
Get With the Guidelines®
What this recognition means
The American Heart Association/American Stroke Association recognizes this hospital for its commitment to providing high-quality stroke care:
Get With The Guidelines® – Stroke Gold Plus Achievement Award Commitment to ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines, ultimately leading to more lives saved and reduced disability.
Target: Stroke Honor Roll Elite Meeting specific criteria that reduce the time between an eligible patient’s arrival at the hospital and treatment with thrombolytic therapy.
Target: Type 2 Diabetes Honor Roll™ Ensuring patients with Type 2 diabetes receive the most up-to-date, evidence-based care when hospitalized due to stroke.
Rapid stroke treatment close to home
UCHealth Poudre Valley Hospital is certified as a Primary Stroke Center by The Joint Commission, recognizing a commitment to rapid diagnosis, treatment and coordinated care for stroke patients. This certification means the hospital has specialized teams and processes in place to quickly identify and treat stroke, improving outcomes and supporting recovery.
When a stroke occurs, every minute matters. Poudre Valley Hospital is focused on delivering rapid treatment to restore blood flow to the brain as quickly as possible.
One of the most effective treatments for many strokes is thrombolytic therapy, often called “clot-busting” medication. This treatment works by dissolving the clot that is blocking blood flow to the brain. When given quickly, it can significantly reduce the risk of long-term disability and improve recovery.
At Poudre Valley Hospital, teams are trained to quickly recognize stroke symptoms, evaluate patients and begin treatment without delay. This coordinated approach helps ensure patients receive the right care at the right time. When a higher level of care is needed, patients can be seamlessly transferred within the UCHealth system for access to advanced stroke services.
For patients and families across northern Colorado and nearby communities, this means access to high-quality stroke care close to home. Providing timely treatment and coordinated care helps improve outcomes and supports the health of the communities we serve.
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