Poudre Valley Hospital is a 270-bed regional medical center offering a wide array of treatments, surgeries, and diagnostic tests in more than three dozen medical specialties.

Transfers, direct admits and consultations

Call DocLine at 1.844.285.4555

Conditions we treat

Poudre Valley Hospital specializes in orthopedic surgery, neuroscience, cancer, bariatric weight-loss surgery, and women and family services for residents of northern Colorado, southern Wyoming and western Nebraska.

We also offer a wide range of primary and specialized health services, from birthing and neonatal intensive care to hyperbaric oxygen and wound care. Our team of more than 2,000 healthcare professionals delivers personal and skilled care that uses the latest medical technologies.

We’re proud to have won a number of awards for the care and services we offer patients and families.

Patients and visitors


Lodging near PVH

Poudre Valley Hospital and Medical Center of the Rockies offers assistance with lodging options for out-of-town patients and their families. Our concierge service can help in advance with lodging. PVH and MCR do not provide transportation to and from the hotels, but some hotels have their own shuttle.

Concierge services

We would be pleased to assist you with hotel reservations, referrals, information, errands, and questions before or during your hospital stay.

PVH concierge services
Phone: 970-495-8582
Hours:
Monday through Friday, 8 a.m. to 8 p.m.
Saturday and Sunday, 11 a.m. to 3:30 p.m.

Location: The concierge is located by the gift shop in the main entry hallway on the main level.

The concierge can help make your day easier with such services as:

  • Arranging discount accommodations for out-of-town guests
  • Referrals and directions to local restaurants, parks, businesses, theaters and movies
  • Scheduling haircuts
  • Getting clothes to the laundry or dry cleaners
  • Delivering you a newspaper, magazine or video in the hospital
  • Mailing letters, cards and packages
  • Ordering flowers
  • Personal shopping
  • Calling for a taxi or shuttle service
  • Gift wrapping
  • Web searches for flights, weather and business information
  • Wheelchair assistance
  • Escorting guests to the cafeteria (on the lower level)
  • Sending faxes
  • Clerical services (photocopying, mailings, etc.)
  • Meeting and assisting visitors for a patient
  • Scheduling car wash and locksmith services
  • Giving hospital tours
  • Celebrating patient birthdays and anniversaries
  • Helping arrange pet care
  • Arranging for a therapeutic pet or clown visit in the room
  • Notary, Living Wills, Durable Powers of Attorney, etc.

Please note: Some services we provide may have a cost from an outside business. The concierge will discuss this with you.


Visiting information

Visiting hours at Poudre Valley Hospital

In general, guests at Poudre Valley Hospital may receive visitors 24 hours a day. With the exception of some nursing units, such as the intensive care units, birthing center, and the women and family care unit, the hospital does not have set visiting hours.

Late-night visitors must enter through the emergency department entrance on the south side of the building. The main entrance is locked from 9 p.m. until 5 a.m.

Call the PVH switchboard at 970-495-7000 and request a specific department for more information, or to look up a guest.



Food services

Poudre Valley Hospital

Poudre Valley Hospital offers a full cafeteria, a bistro and vending machines for your nutritional needs while visiting a guest.

Café 1024: Our cafeteria and room service

PVH offers a full-service cafeteria with a salad and soup bar, entrée bar, pizza, grill and more. Visit the cafeteria 6:30 a.m. to 8 p.m. on weekdays, 7 a.m. to 7 p.m. on weekends and daily from 12:30 a.m. to 3 a.m.

If you prefer, you can order a tray from the room-service menu for $6 to be delivered to your guest’s room. You pay when the tray is delivered; we accept cash or checks.

For information about the day’s cafeteria specials, dial 970-495-8065.

The cafeteria is located on the lower level on the northeast side of the building.

PVH Menu

PVH Menu Spanish


Bistro

If you want to feel away from it all, step into the world of a sidewalk café in Paris. The Bistro offers pastries, lattés, coffee, sandwiches, salads and other ‘light’ menu items.

The Bistro is located close to the ER and surgery waiting rooms on the first floor. It is open weekdays from 6:30 a.m. to 3:30 p.m.



Vending machines

Vending machines are located in the hallway near the cafeteria entrance to provide food and beverages 24 hours a day.


Parking information

Parking at Poudre Valley Hospital

Parking and valet parking

Parking is free in our patient and visitor lot on the east side of the hospital. Just follow the signs from Lemay Avenue and Doctor’s Lane to the main entrance.

Download a diagram of the PVH campus

We also have a free valet parking service for you to use. Just drive up to the main entrance and contact a valet attendant.

Valet service hours

Weekdays from 8 a.m. to 5 p.m.

No tipping is necessary. In addition, we provide a shuttle service to take you from your car to the main entrance.

Stork parking

Parents-to-be can find easy, reserved ‘stork parking’ spaces near the ER and surgery entrances (south side of the hospital). Turn east at the traffic light at Lemay Avenue and Robertson Street. Use these parking spaces if you’re in labor. One of our volunteers or staff will be happy to take you to the Birthing Center on the 3rd floor.


Patient information

While a guest at Medical Center of the Rockies or Poudre Valley Hospital, we take your time personally because we believe the way we treat you makes a world of difference.

We'll go out of our way to give you the personal touch while you're in our care, whether it's our skilled team of experts responding to your injury, a volunteer showing you the way, one of our technologists taking an X-ray or running your lab test, a nurse checking your vital signs or your doctor visiting with you about the next step in your recovery.

No matter what you need during your stay, we're here for you. If you have a special request, just ask. Each and every UCHealth team member is committed to your comfort, safety and well-being.

Medication form
Financial assistance
Pay my bill

>> Get medical records information

What to bring

What to bring to your stay at Poudre Valley Hospital or Medical Center of the Rockies

Pre-admission appointment

Bring the following items to your pre-admission appointment:

  • A list of your medicines (prescription and non-prescription) you are currently taking, along with their dosage amounts and when you take them. You may bring the bottles or containers. Include supplements, vitamins, and herbs you routinely take. This medication form can help you create an up-to-date medication list.
  • Any forms you were asked to bring with you.
  • Your insurance information and Medicare card, if you have one.
  • A copy of your living will or advance directive, which will be placed in your medical record.

The day of your procedure or surgery

Bring the following items on the day of your surgery:

  • Insurance card and/or prescription plan card, and current photo ID.
  • Any additional papers given to you by your doctor’s office.

Other helpful tips

  • Leave your jewelry and valuables at home.
  • Wear loose-fitting clothes you can put on easily when it’s time to leave.
  • Bring only a few personal items, such as a toiletry kit.
  • If you are having surgery and you need to bring a suitcase, leave it in your vehicle when you get here. It can be brought to your room later.


Organ and tissue donation

Organ and tissue donation at Poudre Valley Hospital or Medical Center of the Rockies

Donated organs can give the gift of extended life to a recipient. There are always more people in need of a donated organ than there are donors to make that gift. If you are interested in donating, ask your nurse for more information.

Most people are eligible to donate tissues. Donation of tissues includes the gift of umbilical cord blood from mothers after they’ve given birth. Donated cord blood can be used to treat certain types of cancer and blood diseases.

Learn more from the Donor Alliance.



What to expect

Participate in your care

We encourage you to participate in your care. Ask questions, let us know what you like, and let us know if you have a concern.

At Poudre Valley Hospital and Medical Center of the Rockies, we follow patient- and family-centered care principles, including:

  • We treat patients with dignity and respect.
  • We share complete and useful information with patients about their conditions and treatments in a way that is affirming.
  • We help patients and families remain in control of their care as much as possible.
  • Doctors, nurses, techs, and other staff work collaboratively with patients.

What to expect while you’re a patient

  • Staff members will wash their hands before examining you. Regular handwashing is the best way to help prevent infections.
  • We will double-check your name and wristband before giving you medicine or performing tests and procedures.
  • If you are at risk for falling, a staff member will help you in the bathroom, where many hospital falls happen.
  • We will check your vital signs around the clock. We promote rest and sleep, but we also need to wake you for check-ups requested by your doctor to assure you’re doing well.


Spiritual help

If you need spiritual support, a hospital chaplain is always available to help. Chaplains provide spiritual encouragement and counsel as well as compassionate emotional support for people of all faiths.

Chaplain services

  • MCR: 970.624.1325
  • PVH: 970.495.7000

Or, you may ask your nurse to page the chaplain

The interfaith chapel at Poudre Valley Hospital is located on the first floor near the main elevators. As a place for quiet meditation and prayer, it is always open.

The non-denominational chapel at Medical Center of the Rockies is available for prayer and meditation 24 hours a day. It is on the first floor down the north hall from the main lobby.


Tobacco-free campus

PVH and MCR are tobacco-free

Tobacco of any kind is not permitted anywhere inside or on PVH or MCR grounds.

Need help to quit smoking? Visit the Health District of Northern Larimer County.


In your room

We want you to be comfortable when you stay with us. If there is anything we can do to make your room more pleasant, please ask your nurse.

We provide the following services during your stay:

Get Well Network

Patient rooms include a flat-panel television with cable, internet access and the GetWell Network, which offers hundreds of health education videos on topics from breastfeeding to incision care to post-surgery exercise. Our volunteers can help guide you through the GetWell Network. Call (x58580 at PVH and x41850 at MCR) within the hospital to schedule an appointment.

Internet access

Internet access is available via the GetWell Network on your in-room television or free via our wireless network if you prefer to use your personal laptop or wireless device.

Housekeeping

Our staff cleans your room daily. If you have questions, concerns, or special requests for our housekeepers, please dial x51677 within PVH or x47590 at MCR or communicate with us via the GetWell Network.


Patient rights, HIPAA, Advance directives

Patient rights at Poudre Valley Hospital

You enjoy many rights as a hospital patient. For details, check the Patient Rights brochure you received at your pre-admission appointment or admission.

Privacy (HIPAA) and your information

At your request we keep information about your hospital stay private and confidential, as required by federal law (the Health Insurance Portability and Accountability Act, or HIPAA).

One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.

We’ll write your password on a note card for you to keep.

Advance directives

We can help you complete a Living Will or other advance directive at your pre-admission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.

If you decide to complete an advance directive while you’re in the hospital, just ask your nurse to make arrangements.


Patient safety and care

Patient safety and well being is our primary concern. Poudre Valley Hospital and Medical Center of the Rockies embraces patient – and family-centered care and encourages you to participate in your care and help us as much as you can. Ask questions, let us know what you like, and speak up if you have a concern.

Here are a few things to expect while you’re a patient:

  • Our staff members will wash their hands before examining you. Regular hand-washing is the best way to prevent infections.
  • We will routinely double-check your name and wristband before giving you medicine, tests and procedures.
  • More patients than you might think have a high risk of falling, which can cause injury. If you are at risk for falling, a staff member will help you in the bathroom. Many falls in hospitals take place in the bathroom, and we want to keep you safe and healthy.
  • We will check your vital signs regularly, even at night. We promote rest and sleep, but we also need to wake you for check-ups requested by your doctor. We want to make sure you are safe and doing well.

For your safety

Our security staff is here for you. If you’re coming and going from the hospital late at night and would like an escort to your vehicle, ask your nurse to contact our officers.

Our security staff would be happy to accompany you to your vehicle.


Public transportation

Public transportation and taxi service are available to Poudre Valley Hospital and Medical Center of the Rockies. PVH and MCR do not provide transportation to or from the hospital.

Bus service

The City of Fort Collins Transfort Bus Service offers several routes that connect with the #5 yellow line that runs directly by the hospital on Lemay Avenue every 60 minutes.

Taxi service

Yellow Cab taxi provides taxi service in Loveland, Fort Collins, Greeley and Longmont. Call Yellow Cab at 970-224-2222.

Dial-A-Ride

If you need extra help, Dial-A-Ride is a door-to-door paratransit service for individuals who, because of a disability, can’t use the Transfort bus service. Hours are from 6 a.m. to 11 p.m. Monday through Saturday. Call Dial-A-Ride at 970-224-6066.


Community case management

A service for people managing chronic illness.

This program helps at-risk families and individuals who don’t have resources themselves, are chronically or terminally ill, and are not eligible for other in-home services. Community Case Management is a service provided by UCHealth at no charge for those who qualify.

PVH Community Case Managers are Advanced Practice Nurses and Licensed Clinical Social Workers. The PVH Community Case Managers work with clients and their caregivers in their homes to help them cope with their disease or chronic health problems.

They can help with:

  • Managing physical health problems
  • Connection with other community services
  • Dietary concerns
  • Home safety evaluations
  • Safe medicine use
  • Education on specific illnesses and treatments
  • Stress management
  • Emotional support
  • Monitoring of client progress through home visits or phone calls

Case managers help clients use community and medical services so they can live more independently. Our staff comprises a total of five registered nurses and a social worker.

Referrals

Most clients are referred to the Community Case Program by hospital staff members, physicians and their office staff members, or home health care agencies.

To be eligible for case management services, patients must live in the Fort Collins, Windsor or Loveland areas; and have a physician who is on the medical staff at Poudre Valley Hospital or Medical Center of the Rockies.

Contact us

UCHealth Community Case Management
Phone: 970.495.8554
Fax: 970.495.7628

Community Case Management Magnet Award Logo

The Community Case Management received the ANCC Magnet Prize.

Admission process

Once your doctor refers you for surgery or a procedure at Medical Center of the Rockies or Poudre Valley Hospital, your doctor’s office typically will schedule a pre-admission appointment for you. This appointment is required before surgery.

Call 970.624.1500 as soon as possible to schedule your pre-admission appointment if your doctor’s office has not done so already.

During this appointment you will:

  • Meet with an admissions clerk to verify that all paperwork is accurate
  • Learn the total out-of-pocket expense of your procedure
  • Meet with a pre-admission nurse who will explain what to expect the day of surgery and which currently prescribed medications can be taken before the surgery

You may also complete any required diagnostic tests after meeting with the nurse. Ask your doctor if you can eat or drink before your appointment.

Volunteer

Share your time and talents by volunteering at Poudre Valley Hospital, Medical Center of the Rockies or other UCHealth sites in northern Colorado. Hundreds of community members are volunteers.

You’ll make new friends, enjoy a change of pace, gain a new perspective, learn more about health care and, most importantly, you’ll help the UCHealth effort to improve lives.

Go to our volunteer page to find out more about volunteer opportunities at UCHealth facilities.

Environmental health and safety

Poudre Valley Hospital promotes environmental compliance and responsibility, emergency preparedness, and overall employee health and safety. This includes a focus on local, state, federal, and Joint Commission (accreditation) requirements and guidelines.

The Environmental Health and Safety department also works as an education and consulting resource for the hospital and the surrounding community.

Center for Performance Excellence

UCHealth in Northern Colorado has established the Center for Performance Excellence. The Center furthers UCHealth’s commitment to sharing best practices learned by Poudre Valley Health System, the Baldrige Award recipient in 2008.

The UCHealth Center for Performance Excellence provides consulting, coaching and presentation services to organizations in pursuit of performance excellence.

From the unique perspective of a Baldrige National Quality Award recipient, UCHealth consultants in Northern Colorado bring all the lessons learned over the past decade, with all the resources that earned their organization the nation’s top quality award based on world-class results including:

  • National Top 10 percent for Clinical Outcomes (Thomson Reuters)
  • National Top 10 percent for Patient Satisfaction (HCAHPS)
  • National Top 10 percent for Staff Engagement (MSA)
  • National Top 10 percent for Physician Engagement (Gallup)
  • National Top 10 percent for Financial Results (Ingenix)

The Center for Performance Excellence consulting services include:

Customized Training
Let us tailor and deliver hands-on curriculum appropriate for where you are in your performance excellence journey.

Executive-Level Facilitation
Let us guide your leadership team through strategic discussions focused on the Baldrige Criteria for Performance Excellence.

Organizational Assessment and Gap Analysis
Let us help you use the Criteria to identify opportunities for improvement you can start working on tomorrow.

Application Writing, Editing and Coaching
With the combined expertise of multiple Senior Baldrige Examiners, a state quality program judge, and a nationally recognized application writer, we can help you produce a state or national application to yield meaningful feedback for your organization.

Site Visit Preparation and Support
Leverage our experience gained through numerous site visits both as a Baldrige Applicant and as Senior Baldrige Examiners to maximize your site visit.

Best Practices
Gain access to nationally and internationally recognized healthcare executives and their world-class approaches

  • Speakers Bureau: Let us provide your keynote speaker
  • Conferences and webinars: Let us coordinate a best-practice sharing event at your site or ours

Baldrige National Quality Award webinars

The Center for Performance Excellence offers a series of webinars scheduled for your organization’s convenience. Each webinar lasts 60 minutes with time for questions and answers.
Making Baldrige How You Do Business A critical turning point in the PVHS performance excellence journey came when the organization created the infrastructure to make performance excellence “how we do business.” Learn how PVHS continues to use this infrastructure, centered around performance excellence teams, to drive continuous improvement.
Saving Lives with Baldrige Learn about the visionary leadership that guided UCHealth’s,(formerly Poudre Valley Health System) performance excellence journey: how a small, struggling community hospital transformed itself into a multi-hospital health system with clinical outcomes, customer and workforce satisfaction, and financial performance in the national top 10 percent.
Writing a Baldrige Application
Taught by the author of UCHealth’s last four Baldrige applications, this webinar is designed to help applicants at varying stages in their Baldrige journey write an application to yield more meaningful feedback.
For more information, please call us at 970.237.7135

Joint ventures

UCHealth with a number of other organizations on joint ventures, including:

Ways to give

Giving of oneself is the ultimate gift to our world. We treasure the time and energy our volunteers give back each and every day.

Whether you give your time, money, talents, or thoughts, it is a gift that makes our community stronger.

Make a donation to support programs and services at Poudre Valley Hospital, Medical Center of the Rockies, and health initiatives in our community.

Leadership

PVH Board of Directors and MCR Board of Directors

>> Visit the UCHealth Leadership page

Physician leadership at Poudre Valley Hospital and Medical Center of the Rockies

>> Visit the UCHealth Leadership page

UCHealth – Northern Colorado Senior Management Group

>> Visit the UCHealth Leadership page

Awards and recognition

1 of 10 hospitals in the nation

PVH nursing has been the recipient of numerous national recognitions. The hospital has had Magnet Designation for Nursing Excellence since 2000 (2000, 2004, 2009, 2013). It’s one of only ten hospitals in the nation to earn this designation four times. The Magnet designation recognizes excellence in nursing services and is considered the gold standard for nursing practice.

Donna Poduska, PVH’s chief nursing officer notes: “Magnet designation provides consumers with the ultimate benchmark to measure the quality of care that they can expect to receive from a hospital. Magnet status reinforces to patients and community members that PVH is one of the nation’s top hospitals for nursing and patient care. It’s about dedication, commitment and quality.”

PVH was the first recipient of the American Nurses Association / NDNQI Outstanding Quality Award and has received other national awards for patient-care excellence.