Memorial Hospital has been a proud part of UCHealth, a health care system recognized as a national leader in quality, research, and outcomes, since 2012.

Memorial Hospital Central has long been the cornerstone of health care in Colorado Springs.

Over the years we’ve expanded to keep pace with a growing and diverse population, and we’ve adopted new technologies and proven treatments so that we stay at the forefront of patient care.

At the local level, Memorial provides a comprehensive list of inpatient and outpatient services at our Central and North facilities, as well as at multiple outpatient locations.

Our mission

We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.

Transfers, direct admits and consultations: Call DocLine at 1-844-285-4555.

Conditions we treat

Memorial provides you with a full portfolio of diagnostic, treatment and after-care services, delivered by coordinated care teams who always keep you, our patient, top of mind.

  • Heart and vascular care
  • Cancer care
  • Birth care
  • Pediatric care
  • Orthopedics
  • Disease management
  • Emergency and trauma
  • Radiology and imaging
  • Physical medicine and rehabilitation
  • Sleep disorder care
  • Stroke care
  • Surgery
  • Women’s care
  • Urgent care
  • Senior care
  • Wellness

Patient resources

About UCHealth fact sheet

Harmony Campus map

About University of Colorado Hospital fact sheet

About Memorial Hospital fact sheet

Patient and visitor information

When visiting any Memorial Hospital location, you can be assured that our staff will do whatever we can to make your stay pleasant and comfortable. Our goal is to provide our patients with the best care in a safe and compassionate environment. In addition, we commit to extending the highest standards of service to visiting friends and family members.

We provide a variety of special offerings at our hospital designed to make your visit as convenient and comfortable as possible. From our food service to our gift shop to our spiritual care, we think you will find our facilities well equipped to meet your needs and we look forward to serving you.

Financial assistance
Pay my bill

Disability and Language Services at Memorial Hospital

Call 719-365-8581 for information about interpretation and other language assistance services.

What you need to know as a hospital visitor

Whether you’re a patient or visiting a patient at Memorial Hospital, there are a few things you need to know. For more details, please see the Patients’ Handbook available at our hospital locations.

Considerate guests follow these guidelines

Visitor Hours: Visitors are welcome at Memorial because we know they can be helpful in recovery. There are no set hours for visiting. However, we ask that visitors not come too early or stay too long. Children are welcome to visit patients. Please be considerate and keep your visit brief if the patient is in pain or in need of rest.

Visitors are not allowed to spend the night when the patient is staying in a semi-private room. Special visiting arrangements can be made with the patient’s nurse.

Electronic Devices: As a patient, you are asked to have all personally-owned electrical (including battery-powered) appliances that you bring to the hospital checked for electrical safety by our staff. Your nurse will assist you.

Pets: We welcome the presence of family pets of inpatients as appropriate and under certain guidelines to ensure safety for all patients and visitors. If you are interested in learning more about pet visitation, please talk with a nurse.

Telephone: Patients’ rooms are equipped with phones and local calls can be placed at no charge by dialing “9” and then the number. Long distance calls can be placed through the hospital operator by dialing “0.”

Spiritual care

Hotels & lodging for visitors

Free public wireless internet access

Health resources

Medical records

Food services

Board of directors

Elizabeth B. Concordia
President/CEO, UCHealth

Victor (Gene) Renuart, Jr., Chair
General, USAF (Ret.)

Anthony DeFurio, Secretary/Treasurer
Chief Financial Officer, UCHealth

Frank Caris, Vice Chair
Chief Executive Officer, dpiX LLC

Richard F. Celeste
Principal, RFC NextAct LLC
Senior Advisor, ForImpact/The Suddes Group
President, Colorado College (Ret.)

Laura McGuire
CEO, VineaGroup

Frederick Henri Michel, MD
CMO/Medical Director, Mental Health Partners (Boulder, CO)

Jena Hausmann
President/CEO, Children’s Hospital

Michael D. Welch, DO
VP of Medical/Dental, Peak Vista Community Health Centers

Mina L. Liebert
Public Health Planner, El Paso County Public Health

Bill Neff, MD
Chief Medical Officer, UCHealth

 

USOC partnership

about-usoc-logo

The Team behind the Team

UCHealth is the official hospital of the U.S. Olympic Training Center in Colorado Springs. We are proud to provide exceptional health care to the exceptional athletes on Team USA.

Elite athletes combine a drive to excel with relentless, focused discipline. They know that excellence takes work, that hard-won personal bests are just the latest metrics to exceed on the arduous journey to world-class performance.

Every athlete who pushes to improve makes Team USA stronger. UCHealth providers and staff do the same. Our teams of cardiologists, primary care physicians, neurologists, orthopedists, trauma specialists, and physical therapists see every patient encounter as a chance to provide the best possible treatment.

At UCHealth, the nation’s elite athletes — as well as those of us who aren’t — have access to the expert care at Memorial Hospital Central, Memorial Hospital North, Medical Center of the Rockies, Poudre Valley Hospital and University of Colorado Hospital and many more clinics across Colorado’s Front Range.

Separately, our institutions provide superior care to our patients and committed service to our communities. Together, we push the boundaries of medicine, attracting more research funding, hosting more clinical trials, and improving patient health through innovation.

Ways to give

Your support helps us enhance and save lives

Extraordinary generosity is what helps us provide extraordinary care.

Memorial Hospital urges you to consider a donation to this life-saving and life-changing organization. Your donation goes directly to programs and facilities that impact the health and well-being of your family, friends and neighbors in southern Colorado.

Memorial Hospital Foundation

Click on our logo to visit our website.

give-memorial-foundation

Volunteer at Memorial Hospital

Memorial Hospital Volunteer Centers

Two locations:

Memorial Hospital Central
1400 E. Boulder St.
Colorado Springs, CO 80909
Phone: 719-365-5298

Memorial Hospital North
4050 Briargate Pkwy.
Colorado Springs, CO 80920
Phone: 719-364-5298

Click here to our main volunteer page to find out more about volunteer opportunities at Memorial Hospital and throughout the UCHealth system.

Purchasing and materials

Purchasing & Materials Management at Memorial Hospital
Memorial Administrative Center
2420 E. Pikes Peak Ave., Room 1104
Colorado Springs, CO 80909

Phone: 719-365-5125
Fax: 719-365-2085

At Memorial Hospital, we prefer to work with local companies. However, the policies of our materials management and purchasing departments at Memorial Hospital allow for competitive bidding outside the area when it is deemed to be in the best interest of our organization to ensure the hospital is receiving competitive pricing from a reasonable number of qualified bidders.

Companies who wish to do work for or at Memorial must adhere to the requirements dictated in the “Business Transaction Policy Handbook.” We require either a contract and/or a purchase order be in place before any work or product may be provided to the hospital. This expedites payment to the vendor and helps us track expenditures/orders.

» Download: Business Transaction Policy Handbook (.pdf/1.1MB)

Requests for Quotes/Requests for Proposals/Requests for Information/Invitation to Bid

Memorial Hospital is a member of the Rocky Mountain E-Purchasing System. All RFPs, RFBs and RFIs are posted on the RMEPS website. Contractors and vendors are encouraged to register with RMEPS to be included in any upcoming bidding opportunities.

» Go to: Rocky Mountain e-Purchasing System (www.govbids.com)

Group Purchasing

Memorial Hospital is a member of MedAssets:

» Go to: MedAssets (www.medassets.com)

Reptrax

Memorial Hospital uses the Reptrax system to monitor vendor visits. Vendors entering our facilities are required to sign in to the Reptrax system at the following locations prior to visiting:

Memorial Administrative Center
Materials Management office, #1104
2420 E. Pikes Peak Ave.
Colorado Springs, CO80909

Memorial Hospital Central Campus
Volunteer desk inside main entrance
1400 East Boulder St.
Colorado Springs, CO 80909

Memorial Hospital North Campus
Customer service desk at north entrance
4058 Briargate Pkwy.
Colorado Springs, CO 80920

Pre-registration into the Reptrax system can be done at the Reptrax website:

» Go to: Reptrax (www.reptrax.com)

Nurse advice

Memorial Hospital is much more than your provider of choice for health care while your sick or injured. We are your partner in your health and wellness. Your choice for health information and resources.

Call HealthLink nurse advice line at Memorial Hospital: (719) 444-CARE

  • It is free to all community members
  • Call Center is open 8:30 a.m. to 7 p.m. Monday through Friday and closed on major holidays.
  • Outpatient laboratory and classes are open 7 a.m. to 7 p.m. Monday through Friday and closed on major holidays.

The nurse advice line at Memorial Hospital will:

  • Answer your health-related questions
  • Provide advice on treating earaches, fever and other minor injuries/illnesses
  • Help you find a physician
  • Schedule the class or screening of your choice
  • Provide information about Memorial programs and services

Online resources

  • Find a doctor
  • Sign up for a class
  • Search the health library
  • Check symptoms

In addition to a nurse advice line, HealthLink at Memorial Hospital provides classes, health risk analyses, screenings and other wellness programs.

» More about: HealthLink

Education and programs

UCHealth University of Colorado Hospital & Memorial Hospital is an approved provider of continuing nursing education by the Western Multi-State Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Arizona, Colorado, Idaho, and Utah Nurses Associations are members of the Western Multi-State Division of the American Nurses Association.

Continuing nursing education (CNE) activities delivered by the Department of Professional Development are delivered to Registered Nurses and other healthcare professionals in Colorado and the surrounding Western region states. The target audience for CNE activities delivered by Professional Development includes all registered nurses and other healthcare professionals within this geographic range with a particular focus on RN employees of UCHealth. The Professional Development Department offers both provider-directed, provider-paced and provider directed, learner-paced activities for a wide variety of content areas such as Critical Care, Evidence- Based Practice and Research, End-of-Life & Palliative Care, Perinatal Loss, and Nursing Leadership, each specifically designed to meet learner’s educational needs. In addition, some CNE activities are co-provided to fit the educational needs of other healthcare providers.

For more information regarding UCH’s Continuing Education Programs contact:

Therese Sedillo
Educational Program Coordinator
Email: Therese.Sedillo@uchealth.org
Phone: 720-848-6694

History

More Than a Century of Caring …

1904

1907 - 1911

1912

1918

1925 - 1926

1937

1943

1946 - 1949

1956

1965 - 1967

1973

1974 - 1979

1981 - 1984

1987 - 1988

1992 - 1997

2000

2003

2004

2006

2007

2008

Grievance process

Concerns regarding your care

Memorial Hospital strives to meet patients’ expectations for care and service in a consistent manner. Patients, or their personal representatives, have the right to submit a verbal or written complaint 24 hours a day. Memorial Hospital and its Board of Trustees have approved the following process to assist you with the complaint or grievances process.

Step 1: Prompt resolution for verbal complaints

Step 2: Filing a Grievance

Step 3: Investigation

Step 4: Appealing the Grievance

Step 5: Referral to the Colorado Department of Public Health and Environment

Colorado Department of Public Health and Environment
Executive Director Health Facilities Division 4300 Cherry Creek Drive South
Denver, CO 80246
Phone: 1-303-692-2800 or 1-800-886-7689, ext. 2800

Colorado Department of Regulatory Agencies:
303-894-7855 or 800-886-7675.

The Joint Commission
Office of Quality Monitoring One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Toll free: 1-800-994-6610
Fax: 1-630-792-5636
Email: complaint@jointcommission.org

http://www.jointcommission.org/GeneralPublic/Complaint

For more information on Memorial’s grievance process, please contact the Patient Representative Office at 719-365-5621 or 1400 E. Boulder St., Colorado Springs, CO 80909 or patientreps@uchealth.org.

Gift shop

Browse our featured items, all specifically selected to help offer congratulations or support to patients and their families.

Our gift categories

Images used are for demonstration purposes only and may not be in stock.

Balloons

Plants

Stuffed animals

Unique gifts

Locations and hours

  • Memorial Hospital Central
    1400 East Boulder Street
    Phone: 719-365-9025
    Toll-free: 1-800 523-1225 (ask for extension 59025)

    Hours:

    Monday through Friday: 9 a.m. – 5 p.m.
    Saturday and Sunday: Closed

Delivery

Count on us to deliver your get well or special occasion wishes; it’s easy and convenient. Simply look through our catalog and place your order by phone. We’ll gladly deliver your order within Memorial Hospital Central or North!

We make every effort to deliver orders within the hour unless there is an unavoidable delay or orders are made after normal business hours or on holidays.

If a patient is in surgery and has not been assigned a room, your gift will be delivered at the earliest opportunity. If a patient has been discharged or we are unable to locate the patient (i.e., silent patient), you will not be charged. Sometimes, due to health-related restrictions, a product cannot be delivered. If so, a gift shop representative will contact you.

We accept Visa and MasterCard.

Please note that substitutions may be made on flower and balloon arrangements if the product requested is unavailable (a substitute will always be a similar product of equal value). Due to safety concerns, no latex balloons are allowed in the hospital.

Thank you for your interest in and support of the gift shops at Memorial Hospital!

Please call 719-365-9025 (Central), 719-364-2709 (North), or 1-800-523-1225 (toll-free) to place an order.

Awards and recognition

Some of Memorial’s recent recognition and awards include:

Colorado Patient Safety Coalition: 2010 Patient Safety Award for Decreasing Fall Rates.

Consumer Choice Award, 2008/2009, National Research Corporation (NRC): This award was based on a study of more than 200,000 households, wherein consumers were asked to rate their local hospitals on quality and image. Memorial is one of 225 hospitals in the nation to receive this award and the only one in Colorado Springs.

One of the Top 100 Cardiovascular Hospitals, Thomson Top 100 Hospitals® (formerly named Solucient 100 Top Hospitals) (2007)

about-commission-on-cancer-logoOutstanding Achievement Award for the Oncology Service Line, American College of Surgeon’s Commission on Cancer: Memorial
is the only cancer program in southern Colorado to have reached this highest honor.

Colorado Springs Business Journal “Best Of” Awards, 2008: Best Hospital, Best Business Board to Sit On, Best Large Company with a Promising Future, Best Minority Business Leader.

Cintas Document Management Environmental Award: Memorial received Cinta’s Environmental Award for being one of the top ten customers in Colorado with the largest positive environmental impact. Received June, 2008.

Rehab Patient Care Unit (RPCU) Awarded “Top Performer”:  The unit was recently given a “Top Performer Award” by Uniform Data Systems. Uniform Data Systems provides national benchmarking information for Inpatient Rehab Facilities and this distinction indicates that the RPCU is performing in the top 10 percent of more than 800 subscribers to their service in the areas of clinical outcomes and clinical efficiency. This is the second year in a row that the unit has received this award.

Department of Health and Human Services Organ Donation Excellence Award: Medal of Honor (June 2007-May 2008) – Memorial received an award for organ donation excellence from the Department of Health and Human Services. The Medal of Honor is given to hospitals that have been able to sustain a donation rate of 75 percent or more for at least a year and have had at least eight potential organ donors. Memorial’s donation rate was 100 percent. The awards are part of the National Organ Donation Breakthrough Collaborative, an initiative launched in 2003 to encourage organ donation in hospitals throughout the country. Throughout Donor Alliance’s two-state service area, the donation rate for the award period of June 1, 2007 to May 31, 2008 was 83 percent, with 106 organ donors recovered and 351 organs transplanted.

Fall 2009 (award is annual): Memorial was awarded the Beacon Award for Critical Care Excellence®. This award was created by AACN (American Association of Critical-Care Nurses) in 2003 to challenge acute and critical care nurses to improve the care provided to acutely and critically ill patients. Only three Colorado hospitals have received it, including Memorial. There are an estimated 6,000 intensive care units in the United States, 188 or those units have been recognized for excellence by this award, 25 units have achieved the award more than once.

2010 Healthcare Advantage Award: Thomson Reuters has selected Memorial Hospital, Colorado to receive a 2010 Healthcare Advantage Award to honor our use of Thomson Reuters products and services to achieve extraordinary improvement in business line performance.

Southwest Oncology Group (SWOG): Memorial’s Cancer Medicine and Oncology Clinical Trials team have been recognized as being in the top 1 percent for accruing to SWOG oncology research trials.