UCHealth Memorial Hospital Central is a Level I Trauma Center
Our Level I distinction recognizes that the hospital has the ability to treat severe and complex injuries. This means southern Colorado residents have rapid access to the highest level emergency and trauma care without having to go to Denver.

UCHealth Memorial Hospital Central in Colorado Springs is an award winning, 413-bed hospital that has been recognized nationally for quality, research and outcomes. We provide a comprehensive list of inpatient and outpatient services at our Central and North facilities, as well as at multiple outpatient locations.

The only Comprehensive Stroke Center in southern Colorado. As the only hospital in the region with multiple teams of neurosurgeons and neuro-interventional physicians on-call 24/7, Memorial Hospital Central has the unique capabilities to quickly and expertly treat every kind of stroke or brain aneurysm. These advanced capabilities are saving lives and improving outcomes for patients because time is crucial in the treatment of stroke. Getting the best care rapidly can lead to a better recovery.

Transfers, direct admits and consultations: Call DocLine at 1-844-285-4555.

 

UCHealth Fact Sheet

Conditions we treat

Memorial Hospital Central provides you with a full portfolio of diagnostic, treatment and after-care services, delivered by coordinated care teams who always keep you, our patient, top of mind.

  • Heart and vascular care
  • Cancer care
  • Birth care
  • Pediatric care
  • Orthopedics
  • Disease management
  • Emergency and trauma
  • Radiology and imaging
  • Physical medicine and rehabilitation
  • Sleep disorder care
  • Stroke care
  • Surgery
  • Women’s care
  • Urgent care
  • Senior care
  • Wellness

Patient and visitor information

When visiting any Memorial Hospital location, you can be assured that our staff will do whatever we can to make your stay pleasant and comfortable. Our goal is to provide our patients with the best care in a safe and compassionate environment. In addition, we commit to extending the highest standards of service to visiting friends and family members.

We provide a variety of special offerings at our hospital designed to make your visit as convenient and comfortable as possible. From our food service to our gift shop to our spiritual care, we think you will find our facilities well equipped to meet your needs and we look forward to serving you.

Patient rights and responsibilities
Financial assistance
Pay my bill

Disability and Language Services at Memorial Hospital

Call 719-365-8581 for information about interpretation and other language assistance services.

Memorial Hospital Visitors

Whether you’re a patient or visiting a patient at Memorial Hospital Central, there are a few things you need to know. For more details, please see the Patients’ Handbook available at our hospital locations.

Considerate guests follow these guidelines

Visitor Hours: Visitors are welcome at Memorial Hospital Central because we know they can be helpful in recovery. There are no set hours for visiting. However, we ask that visitors not come too early or stay too long. Children are welcome to visit patients. Please be considerate and keep your visit brief if the patient is in pain or in need of rest.

Visitors are not allowed to spend the night when the patient is staying in a semi-private room. Special visiting arrangements can be made with the patient’s nurse.

Electronic Devices: As a patient, you are asked to have all personally-owned electrical (including battery-powered) appliances that you bring to the hospital checked for electrical safety by our staff. Your nurse will assist you.

Pets: We welcome the presence of family pets of inpatients as appropriate and under certain guidelines to ensure safety for all patients and visitors. If you are interested in learning more about pet visitation, please talk with a nurse.

Telephone: Patients’ rooms are equipped with phones and local calls can be placed at no charge by dialing “9” and then the number. Long distance calls can be placed through the hospital operator by dialing “0.”

Spiritual care

Hotels & lodging for visitors

Free public wireless internet access

Health resources

Food services

Nurse advice

Memorial Hospital is much more than your provider of choice for health care while your sick or injured. We are your partner in your health and wellness. Your choice for health information and resources.

Call HealthLink nurse advice line at Memorial Hospital Central: (719) 444-CARE

  • It is free to all community members
  • Call Center is open 8:30 a.m. to 7 p.m. Monday through Friday and closed on major holidays.
  • Outpatient laboratory and classes are open 7 a.m. to 7 p.m. Monday through Friday and closed on major holidays.

The nurse advice line at Memorial Hospital Central will:

  • Answer your health-related questions
  • Provide advice on treating ear aches, fever and other minor injuries/illnesses
  • Help you find a physician
  • Schedule the class or screening of your choice
  • Provide information about Memorial programs and services

In addition to a nurse advice line, HealthLink at Memorial Hospital provides classes, health risk analyses, screenings and other wellness programs.

Education and programs

UCHealth University of Colorado Hospital & Memorial Hospital Central are approved providers of continuing nursing education by the Western Multi-State Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Arizona, Colorado, Idaho, and Utah Nurses Associations are members of the Western Multi-State Division of the American Nurses Association.

Continuing nursing education (CNE) activities delivered by the Department of Professional Development are delivered to Registered Nurses and other healthcare professionals in Colorado and the surrounding Western region states. The target audience for CNE activities delivered by Professional Development includes all registered nurses and other healthcare professionals within this geographic range with a particular focus on RN employees of UCHealth. The Professional Development Department offers both provider-directed, provider-paced and provider directed, learner-paced activities for a wide variety of content areas such as Critical Care, Evidence- Based Practice and Research, End-of-Life & Palliative Care, Perinatal Loss, and Nursing Leadership, each specifically designed to meet learner’s educational needs. In addition, some CNE activities are co-provided to fit the educational needs of other healthcare providers.

For more information regarding UCH’s Continuing Education Programs contact:

Therese Sedillo
Educational Program Coordinator
Email: Therese.Sedillo@uchealth.org
Phone: 720-848-6694

USOC partnership

The Team behind the Team

UCHealth is the official hospital of the U.S. Olympic Training Center in Colorado Springs. We are proud to provide exceptional health care to the exceptional athletes on Team USA.

Elite athletes combine a drive to excel with relentless, focused discipline. They know that excellence takes work, that hard-won personal bests are just the latest metrics to exceed on the arduous journey to world-class performance.

Every athlete who pushes to improve makes Team USA stronger. UCHealth providers and staff do the same. Our teams of cardiologists, primary care physicians, neurologists, orthopedists, trauma specialists, and physical therapists see every patient encounter as a chance to provide the best possible treatment.

At UCHealth, the nation’s elite athletes — as well as those of us who aren’t — have access to the expert care at Memorial Hospital Central, Memorial Hospital North, Medical Center of the Rockies, Poudre Valley Hospital and University of Colorado Hospital and many more clinics across Colorado’s Front Range.

Separately, our institutions provide superior care to our patients and committed service to our communities. Together, we push the boundaries of medicine, attracting more research funding, hosting more clinical trials, and improving patient health through innovation.

Grievance process

Concerns regarding your care

Memorial Hospital strives to meet patients’ expectations for care and service in a consistent manner. Patients, or their personal representatives, have the right to submit a verbal or written complaint 24 hours a day. Memorial Hospital and its Board of Trustees have approved the following process to assist you with the complaint or grievances process.

Step 1: Prompt resolution for verbal complaints

Step 2: Filing a Grievance

Step 3: Investigation

Step 4: Appealing the Grievance

Step 5: Referral to the Colorado Department of Public Health and Environment

Colorado Department of Public Health and Environment
Executive Director Health Facilities Division 4300 Cherry Creek Drive South
Denver, CO 80246
Phone: 1-303-692-2800 or 1-800-886-7689, ext. 2800

Colorado Department of Regulatory Agencies:
303-894-7855 or 800-886-7675.

The Joint Commission
Office of Quality Monitoring One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Toll free: 1-800-994-6610
Fax: 1-630-792-5636
Email: complaint@jointcommission.org

http://www.jointcommission.org/GeneralPublic/Complaint

For more information on Memorial’s grievance process, please contact the Patient Representative Office at 719-365-5621 or 1400 E. Boulder St., Colorado Springs, CO 80909 or patientreps@uchealth.org.

Ways to give

Your support helps us enhance and save lives

Extraordinary generosity is what helps us provide extraordinary care.

Memorial Hospital urges you to consider a donation to this life-saving and life-changing organization. Your donation goes directly to programs and facilities that impact the health and well-being of your family, friends and neighbors in southern Colorado.

Memorial Hospital Foundation

> Visit our website.

Volunteer at UCHealth Memorial Hospital

Click here to our main volunteer page to find out more about volunteer opportunities at Memorial Hospital and throughout the UCHealth system.

Governance

>> Visit our Leadership page

Purchasing and Materials

Phone: 719-365-5125
Fax: 719-365-2085

At Memorial Hospital, we prefer to work with local companies. However, the policies of our materials management and purchasing departments at Memorial Hospital allow for competitive bidding outside the area when it is deemed to be in the best interest of our organization to ensure the hospital is receiving competitive pricing from a reasonable number of qualified bidders.

Requests for Quotes/Requests for Proposals/Requests for Information/Invitation to Bid

Memorial Hospital is a member of the Rocky Mountain E-Purchasing System. All RFPs, RFBs and RFIs are posted on the RMEPS website. Contractors and vendors are encouraged to register with RMEPS to be included in any upcoming bidding opportunities.

Group Purchasing

Memorial Hospital is a member of MedAssets:

Reptrax

Memorial Hospital uses the Reptrax system to monitor vendor visits. Vendors entering our facilities are required to sign in to the Reptrax system at the following locations prior to visiting.

Gift shop

Our telephone number is 719-365-9025.

>> Visit our web page

 

History

More Than a Century of Caring …

1904

1907 - 1911

1912

1918

1925 - 1926

1937

1943

1946 - 1949

1956

1965 - 1967

1973

1974 - 1979

1981 - 1984

1987 - 1988

1992 - 1997

2000

2003

2004

2006

2007

2008

Awards and recognition

about-commission-on-cancer-logoOutstanding Achievement Award for the Oncology Service Line, American College of Surgeon’s Commission on Cancer: Memorial
is the only cancer program in southern Colorado to have reached this highest honor.

Rehab Patient Care Unit (RPCU) Awarded “Top Performer”:  The unit was recently given a “Top Performer Award” by Uniform Data Systems. Uniform Data Systems provides national benchmarking information for Inpatient Rehab Facilities and this distinction indicates that the RPCU is performing in the top 10 percent of more than 800 subscribers to their service in the areas of clinical outcomes and clinical efficiency. This is the second year in a row that the unit has received this award.

Southwest Oncology Group (SWOG): Memorial’s Cancer Medicine and Oncology Clinical Trials team have been recognized as being in the top 1 percent for accruing to SWOG oncology research trials.

Comprehensive Stroke Center certification. Memorial Hospital Central has received certification from DNV GL – Healthcare as a Comprehensive Stroke Center, reflecting the highest level of competence for treatment of serious stroke events. The DNV GL – Healthcare Comprehensive Stroke Center Certification is based on standards set forth by the Brain Attack Coalition and the American Stroke Association, and affirms that the medical center addresses the full spectrum of stroke care – diagnosis, treatment, rehabilitation and education – and establishes clear metrics to evaluate outcomes.

Level I Trauma Center designation. The State of Colorado has designated UCHealth Memorial Hospital Central as a Level I Trauma Center, making it one of only four hospitals in the state with the highest classification for trauma care. A Level I distinction recognizes the hospital has the ability to treat severe and complex injuries. Key elements required to be a Level I trauma center include around-the-clock coverage by surgeons and prompt availability of specialists in orthopedics, neurosurgery and anesthesiology, among others.