UCHealth Memorial Hospital Central in Colorado Springs is an award winning, 413-bed hospital that has been recognized nationally for quality, research and outcomes. We provide a comprehensive list of inpatient and outpatient services at our Central and North facilities, as well as at multiple outpatient locations.

UCHealth Memorial Hospital Central is a Level I Trauma Center
Our Level I distinction recognizes that the hospital has the ability to treat severe and complex injuries. This means southern Colorado residents have rapid access to the highest level emergency and trauma care without having to go to Denver.

The only Comprehensive Stroke Center in southern Colorado. As the only hospital in the region with multiple teams of neurosurgeons and neuro-interventional physicians on-call 24/7, Memorial Hospital Central has the unique capabilities to quickly and expertly treat every kind of stroke or brain aneurysm. These advanced capabilities are saving lives and improving outcomes for patients because time is crucial in the treatment of stroke. Getting the best care rapidly can lead to a better recovery.

Services

  • Heart and vascular care
  • Cancer care
  • Birth care
  • Pediatric care
  • Orthopedics
  • Disease management
  • Emergency and trauma
  • Radiology and imaging

  • Physical medicine and rehabilitation
  • Sleep disorder care
  • Stroke care
  • Surgery
  • Women’s care
  • Urgent care
  • Senior care
  • Wellness

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Patient and visitors

Complaints and grievances

Memorial Hospital strives to meet patients’ expectations for care and service in a consistent manner. Patients, or their personal representatives, have the right to submit a verbal or written complaint 24 hours a day. Memorial Hospital and its Board of Trustees have approved the following process to assist you with the complaint or grievances process.

If you voice a complaint to a Memorial Hospital staff member, and you are satisfied with the actions taken on your behalf, the complaint is considered resolved.

Filing a Grievance

If your verbal complaint is not promptly resolved to your satisfaction as stated in Step 1, or if you verbalize your request to file a grievance, or submit a written complaint, the complaint will be forwarded to the Memorial Hospital Patient Representative Office. Complaints are received 24 hours a day at 719.365.5621. The Patient Representative will contact the patient within three (3) calendar days to acknowledge that it was received.

Medicare Beneficiaries: If the grievance concerns the quality of care, or premature discharge from the facility, the Patient Representative will immediately refer the grievance to Case Management. At the patient’s request, the grievance will be referred to the Hospital Quality and Patient Safety Committee of the Board of Trustees. Patients also have the right to appeal an impending hospital discharge.

Investigation

The Patient Representative will conduct a quality review of the grievance in collaboration with leadership from the area/unit at Memorial. The Patient Representative will provide you a written response regarding the grievance investigation within seven (7) calendar days from the time the grievance was received.

Appealing the Grievance

If you are dissatisfied with the quality review outcome, at your request, the grievance will be forwarded to the Memorial Hospital Chief Executive Officer (CEO) or his designee for an appeal review. The CEO or designee will investigate and provide a written response of his/her findings to you within ten (10) calendar days. The Patient Representative will contact you upon receipt of the appeal to acknowledge that it was received.

Referral to the Colorado Department of Public Health and Environment

If you remain dissatisfied with the CEO or designee’s response, at your request, the Patient Representative will forward the grievance and all-related reports to the Department of Public Health and Environment. Information regarding the Department of Public Health and Environment’s investigation will be directly communicated to the patient by the state.

You may also file a grievance directly with the Colorado Department of Public Health and Environment, Executive Director, Health Facilities Division, or the Colorado Department of Regulatory Agencies. Memorial Hospital is also a Joint Commission-Accredited organization, which means patients may also contact the Joint Commission.

Colorado Department of Public Health and Environment
Executive Director Health Facilities Division 4300 Cherry Creek Drive South
Denver, CO 80246
Phone: 1-303-692-2800 or 1-800-886-7689, ext. 2800

Colorado Department of Regulatory Agencies:
303-894-7855 or 800-886-7675.

The Joint Commission
Office of Quality Monitoring One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Toll-free: 1-800-994-6610
Fax: 1-630-792-5636
Email: complaint@jointcommission.org

https://www.jointcommission.org/

For more information on Memorial’s grievance process, please contact the Patient Representative Office at 719-365-5621 or 1400 E. Boulder St., Colorado Springs, CO 80909 or patientreps@uchealth.org.

Patient rights and responsibilities

Insurance accepted

Learn more about accepted insurance at UCHealth

Please notify us if you have an insurance plan change, coverage change or insurance loss, so we can properly bill your claims in a timely manner.

Interpretation services

Please call 719-365-8581 for information about interpretation and other language assistance services.

Pet policy

We welcome the presence of family pets of inpatients as appropriate and under certain guidelines to ensure safety for all patients and visitors. If you are interested in learning more about pet visitation, please talk with a nurse.

Transportation and lodging

Uber + UCHealth

Grab a discounted ride to your next appointment.  Use code UCHEALTH30. Instructions and participating locations at uber.com/uchealth

Memorial Hospital Central has many lodging options nearby to choose from. Some hotels offer a reduced patient/visitor rate, please check with the property before you book your reservation.

Visitors

Whether you’re a patient or visiting a patient at Memorial Hospital Central, there are a few things you need to know. For more details, please see the Patients’ Handbook available at our hospital locations.

Visitor Hours: Visitors are welcome at Memorial Hospital Central because we know they can be helpful in recovery. There are no set hours for visiting. However, we ask that visitors not come too early or stay too long. Children are welcome to visit patients. Please be considerate and keep your visit brief if the patient is in pain or in need of rest.

Visitors are not allowed to spend the night when the patient is staying in a semi-private room. Special visiting arrangements can be made with the patient’s nurse.

Remote care

Healthlink

Memorial Hospital is much more than your provider of choice for health care while your sick or injured. We are your partner in your health and wellness. Your choice for health information and resources.

Call HealthLink nurse advice line at Memorial Hospital Central: Call 719.444.2273

  • Free to all community members
  • Call Center is open 8:30 a.m. to 7 p.m. Monday through Friday and closed on major holidays.
  • Outpatient laboratory and classes are open 7 a.m. to 7 p.m. Monday through Friday and closed on major holidays.

The nurse advice line at Memorial Hospital Central will:

  • Answer your health-related questions
  • Provide advice on treating earaches, fever and other minor injuries/illnesses
  • Help you find a physician
  • Schedule the class or screening of your choice
  • Provide information about Memorial programs and services

In addition to a nurse advice line, HealthLink at Memorial Hospital provides classes, health risk analyses, screenings and other wellness programs.

Virtual Visits

Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).

You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.

Virtual Visits are scheduled in My Health Connection, UCHealth’s patient portal. Log in or Sign up now to schedule a Virtual Visit.

For the best experience, download the UCHealth app today.

download our app for your iPhone   

Types of illnesses treated in a Virtual Visit:

  • Allergic reaction.
  • Cold/flu.
  • Cough.
  • Diarrhea.
  • Cuts and scrapes.
  • Pink eye.
  • Rash.
  • Sinus infection.
  • Sore throat.
  • Urinary tract infection.
  • Vomiting.

Insurance

Your virtual visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.

Many health plans are adding virtual visits (telehealth) as a covered benefit.  However, there are some healthcare plans that do not cover Virtual Visits such as Medicare.

For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor.  However, if your health plan denies this charge you will receive a bill for this service.  Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.

Amenities

Food services

Memorial Hospital offers At Your Request Room Service Dining.

Room Service

Patients can order room service anytime during business hours. Guests may enjoy room service by purchasing a voucher from our café during regular business hours.

The room service associate will collect the voucher upon delivery of your meal.

Family members may order meals for a patient from outside the hospital. Some menu items may be restricted to adhere to a special diet ordered by the physician. The room service associate will help with menu selections.

Nutrition Services at Memorial Hospital Central

Outpatient Nutrition Counseling:

To schedule an outpatient appointment with a dietitian, call 719-365-6881.

Gift Shop

Our telephone number is 719-365-9025.

Delivery

Count on us to deliver your get well or special occasion wishes. Please call to speak to one of our associates, who will help you pick from our assortment of balloon bouquets, fresh flowers, plush animals and unique gifts. We’ll gladly deliver your order within Memorial Hospital Central or North!

  • Minimum delivery: $15
  • Delivery hours: 9 a.m. to 4 p.m.
  • We accept Visa and MasterCard.

Spiritual services

Through spiritual care at Memorial Hospital Central, our chaplains provide support and comfort to everyone — patients, family members, friends and staff.

Being in the hospital, or having a loved one hospitalized, can be stressful and emotional.  Chaplains are available to help you work through the anxiety that often accompanies a hospital stay and talk with you about how hospitalization affects your spiritual journey. We are available to share a prayer or listen with an open mind and heart. If you prefer, we can also contact your own faith community.

Our chaplains can assist in or perform a variety of religious rites

You can contact spiritual care at Memorial Hospital Central to request the following:

  • Communion (Catholic or Protestant)
  • Anointing (Catholic or Protestant)
  • Baptism or child dedication
  • Weddings
  • Funerals or memorial services

You can reach an on-call chaplain outside normal office hours by calling the hospital operator, at 719-365-5000. Catholic priests and Lay Eucharistic Ministers are in the hospital at various times.

10 reasons to call a chaplain

  1. When you need to speak with someone about spiritual or emotional concerns.
  2. When you feel the need for prayer or would like to receive a blessing or the sacraments.
  3. When you need help finding or contacting spiritual resources in the community. Our chaplains will contact your faith community.
  4. When there is a new diagnosis or a recurrence, especially of a serious or life-limiting disease.
  5. Before surgery or another procedure that might create anxiety or fear.
  6. When a difficult ethical decision needs to be discussed or advanced directives need to be made (DNRs, living wills, etc.)
  7. To be with family and friends during difficult times or if there is family conflict.
  8. To struggle together with unanswerable questions like “Why is this happening to me?” or “Where is God?”
  9. When a patient is facing death or to help with funeral arrangements.
  10. When a staff member needs support.

WiFi

UCHealth Memorial Hospital – Central offers free internet access, our network is UCH-Visitor.

Ways to give

Memorial Hospital Foundation

Your support helps us enhance and save lives

Extraordinary generosity is what helps us provide extraordinary care.

Memorial Hospital Central ask you to consider a donation to this life-saving and life-changing organization. Your donation goes directly to programs and facilities that impact the health and well-being of your family, friends and neighbors in southern Colorado.

> Visit our website

Volunteer

Whether you are a retiree, a working adult, or a student hoping to fulfill a service requirement, we would love to have you lend your energy and talents to help others in our healthcare facility.  There are a wide variety of opportunities at Memorial Hospital Central and Memorial Hospital North in Colorado Springs.

See current volunteer opportunities

  • Memorial Hospital Central: 719-365-5298
  • Memorial Hospital North: 719-364-5298

 

Referring providers

Transfers, direct admits and consultations

Call DocLine at1-844-285-4555 for consultation and patient transfers.

UCHealth’s DocLine is staffed with registered nurses who are available 24/7 to assist and facilitate all phases of transfer and consultation, including physician-to-physician contact, registration, bed assignment, facilitation of patient transport, and RN-to-RN reporting.

DocLine can also help you schedule patients for surgery, imaging, etc.

Epic at UCHealth

For referring providers and offices that are existing users, access Epic Provider Connection (read-only web portal access).

Leadership

Mission, Vision, Values

View leadership at Memorial Hospital Central and Colorado Springs

Awards and recognition

about-commission-on-cancer-logoOutstanding Achievement Award for the Oncology Service Line, American College of Surgeon’s Commission on Cancer: Memorial
is the only cancer program in southern Colorado to have reached this highest honor.

Rehab Patient Care Unit (RPCU) Awarded “Top Performer”:  The unit was recently given a “Top Performer Award” by Uniform Data Systems. Uniform Data Systems provides national benchmarking information for Inpatient Rehab Facilities and this distinction indicates that the RPCU is performing in the top 10 percent of more than 800 subscribers to their service in the areas of clinical outcomes and clinical efficiency. This is the second year in a row that the unit has received this award.

Southwest Oncology Group (SWOG): Memorial’s Cancer Medicine and Oncology Clinical Trials team have been recognized as being in the top 1 percent for accruing to SWOG oncology research trials.

Comprehensive Stroke Center certification. Memorial Hospital Central has received certification from DNV GL – Healthcare as a Comprehensive Stroke Center, reflecting the highest level of competence for treatment of serious stroke events. The DNV GL – Healthcare Comprehensive Stroke Center Certification is based on standards set forth by the Brain Attack Coalition and the American Stroke Association, and affirms that the medical center addresses the full spectrum of stroke care – diagnosis, treatment, rehabilitation and education – and establishes clear metrics to evaluate outcomes.

Level I Trauma Center designation. The State of Colorado has designated UCHealth Memorial Hospital Central as a Level I Trauma Center, making it one of only four hospitals in the state with the highest classification for trauma care. A Level I distinction recognizes the hospital has the ability to treat severe and complex injuries. Key elements required to be a Level I trauma center include around-the-clock coverage by surgeons and prompt availability of specialists in orthopedics, neurosurgery and anesthesiology, among others.