My Health Connection: your online patient portal

We encourage all our patients to sign up for My Health Connection. This is your personal patient portal to request prescription refills, view your medical records or test results and to contact our office.

UCHealth Broomfield Hospital provides advanced, close-to-home care for patients in Broomfield and Boulder counties. We proudly provide the highest quality care in a convenient location, while helping address Colorado’s need for improved access to emergency medical care.

UCHealth Broomfield Hospital is a 22-bed community hospital serving Broomfield, Westminster, Boulder and surrounding communities. It opened in 2016 and is poised to grow with the community. UCHealth Broomfield Hospital admits pediatric patients 16 years of age and older who weigh at least 100 lb.

Coming in 2019. Recently UCHealth Broomfield Hospital and Boulder Community Health announced a partnership to bring physical rehabilitation services to the Broomfield area. The new inpatient rehab unit will provide services to patients with acute illnesses or injuries such as CVA, brain injury, joint replacement or motor vehicle accidents.

Our services

From minor injuries, illness and asthma to sprains, fractures and more complex medical conditions, we’re fully equipped with everything you need to diagnose, treat and begin the healing process.

  • Physical therapy
  • Plastic surgery
  • Radiology
  • Respiratory therapy
  • Surgical care
  • Urology care
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Patients and visitors

Admissions

Admissions is open seven days a week, 24 hours a day and can be contacted at 303.460.6000.

Our admissions department is responsible for scheduling, pre-registering and registering patients; verifying insurance data; conducting financial counseling; estimating charges and collecting patient copays, deductibles and coinsurance at the time of service. Our goal is to ensure superior customer service while ensuring that we have gathered all the correct information regarding your needs and billing information.

Surgical admission process

Once your doctor refers you for surgery or a procedure at UCHealth Broomfield Hospital, your doctor’s office will typically schedule a pre-admission appointment for you. This appointment is required before surgery.

Call 303.460.6000 as soon as possible to schedule your pre-admission appointment if your doctor’s office has not done so already.

During this appointment, you will:

  • Meet with an admissions clerk to verify that all paperwork is accurate.
  • Learn the total out-of-pocket expense of your procedure.
  • Meet with a pre-admission nurse who will explain what to expect the day of surgery and which of your currently prescribed medications can be taken before surgery.

You may also complete any required diagnostic tests after meeting with the nurse. Ask your doctor if you can eat or drink before your appointment.

What to bring

Bring the following items to your pre-admission appointment:

  • A list of the medicines (prescription and non-prescription) you are currently taking, along with their dosage amounts and when you take them. You may bring the bottles or containers. Include supplements, vitamin, and herbs you routinely take. This medication form can help you create an up-to-date medication list.
  • Any forms you were asked to bring with you.
  • Your insurance information and Medicare card, if you have one.
  • A copy of your living will or advance directive, which will be placed in your medical record.

On the day of your procedure or surgery, please bring:

  • Insurance card and/or prescription plan card and current photo ID.
  • Any additional papers given to you by your doctor’s office.

Other helpful tips

  • Leave your jewelry and valuables at home.
  • Wear loose-fitting clothes you can easily put on when it’s time to leave.
    Bring only a few personal items, such as a toiletry kit.
  • If you need to bring a suitcase, please leave it in your vehicle when you get here. It can be brought to your room later.

Case management

The case management staff at UCHealth Broomfield Hospital performs several functions. We work with you, the patient, and your family as an advocate during your hospital stay. We will assist and help you plan for your discharge home or to another facility if appropriate. We will work with your insurance to maximize your benefits and pre-authorize home needs as necessary. Your discharge plan might include the need for other services such as home oxygen, medical equipment or home-care services. The case management staff will assist in making these arrangements.

All of our services are coordinated through your physician. We work closely with the ancillary staff to determine a safe discharge plan.

You can contact the case management office at 303.460.6068 or you can ask to speak to a case manager anytime during your stay.

Complaints and grievances

UCHealth Broomfield Hospital encourages you to ask questions about your care during your stay. If we don’t meet your expectations or if you have a specific concern during your stay, please let your caregiver know. You may also request to speak with the department manager or hospital supervisor.

Resolving a concern

If you feel that your complaint has not been fully resolved, you may contact our Patient Advocate directly by calling 303.460.6028. We welcome the opportunity to work with you to help resolve any remaining concerns you have.

Interpretation services

UCHealth Broomfield Hospital has several interpretation services for the hearing impaired and those with limited English proficiency.

A telecommunications device is available through the telephone in the patient-room areas or by a phone provided by our employees in other areas of the hospital. The language line is available 24 hours a day, seven days a week, and may be used to access more than 30 different languages.

Spanish interpretation is via the same telecommunications service. Please ask your caregiver for more information.

These services are available free of charge and can be arranged by any employee at UCHealth Broomfield Hospital.

Medical records

Visit My Health Connection to view your latest medical records online.

You may so request a printed copy of your medical records. UCHealth is required by law to obtain your written permission before releasing any copies. If you desire to receive a copy of your medical records.

Complete the Request for Medical Records form to make your pick-up request.

Parking

Please inform the nursing staff if you will be leaving your car in the parking lot during your hospital stay. During the winter, security staff might need to move your car for snow-removal purposes if the car is left overnight.

Pet policy

UCHealth Broomfield Hospital allows pet visitation with proven vaccinations. Please speak to your caregiver before planning a visit.

Security

UCHealth Broomfield Hospital has on-site security 24 hours a day. Security services offered at UCHealth Broomfield Hospital:

  • Facility and campus monitoring
  • Escorting patients and visitors throughout the campus
  • Lost and found

Please call 303.460.6005 with your security questions or concerns.

Smoke-free campus

UCHealth Broomfield Hospital is a smoke-free campus. No tobacco of any kind (including e-cigarettes) is permitted anywhere inside the hospital or on the UCHealth Broomfield Hospital grounds.

Need help to quit smoking? Visit Colorado Quitline or Boulder County – Public Health.

Spiritual services

Pastoral support is available upon request. Please ask your caregiver.

Visitors

Children visitors

Please consult the nursing staff before inviting or bringing a child to visit a patient. Sick children are not permitted to visit at any time.

Intensive care unit

Visiting hours at UCHealth Broomfield Hospital are determined by the patient’s condition. Please call prior to visiting.

Same-day surgery

One visitor is allowed per patient. No children are permitted to visit.

Emergency department

Visitation is limited to one person per patient or as directed by the Emergency Department staff. It is preferred that no visitors are allowed during the initial exam or during any treatments.

Waiting area

The nursing staff can direct you to an appropriate waiting area:

  • Main hospital lobby inside the main entrance
  • Surgery waiting area
  • Emergency room registration area

Visiting when you’re sick

Please do not visit the hospital when you are sick.

Entrances

UCHealth Broomfield Hospital’s doors are open during the following times:

  • Main entrance: 6 a.m. to 6 p.m.
  • Day surgery entrance: 6 a.m. to 6 p.m.
  • Emergency department walk-in entrance: 24 hours a day

Latex-safe environment

Rubber balloons are not allowed in the hospital due to latex-acquired allergies of staff and patients.

Remote care

Virtual Visits

Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).

You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.

Virtual Visits are scheduled in My Health Connection, UCHealth’s patient portal. Log in or Sign up now to schedule a Virtual Visit.

For the best experience, download the UCHealth app today.

download our app for your iPhone   

Types of illnesses treated in a Virtual Visit:

  • Allergic reaction.
  • Cold/flu.
  • Cough.
  • Diarrhea.
  • Cuts and scrapes.
  • Pink eye.
  • Rash.
  • Sinus infection.
  • Sore throat.
  • Urinary tract infection.
  • Vomiting.

Insurance

Your virtual visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.

Many health plans are adding virtual visits (telehealth) as a covered benefit.  However, there are some healthcare plans that do not cover Virtual Visits such as Medicare.

For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor.  However, if your health plan denies this charge you will receive a bill for this service.  Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.

Telehealth

UCHealth Broomfield Hospital offers tele-stroke and tele-psych for placement evaluations in the emergency department. Tele-wound care services are available as well.

These services allow you to access the highest level of care while you remain in your community to receive treatment.

Amenities

Mountain View café

The Mountain View café is located near the emergency department. The café offers hot meals, cold drinks, sandwiches, a salad bar and snacks.

Open 8 a.m. to 2 p.m., Monday through Friday.

WiFi

UCHealth Broomfield Hospital offers free Internet access for patients and guests.

  • Our network: UCH-Visitor
  • Password: “emergency” (lowercase)

Referring providers

Transfers, direct admits and consultations

Call DocLine at 1-844-285-4555 for consultation and patient transfers.

UCHealth’s DocLine is staffed with registered nurses who are available 24/7 to assist and facilitate all phases of transfer and consultation, including physician-to-physician contact, registration, bed assignment, facilitation of patient transport, and RN-to-RN reporting.

DocLine can also help you schedule patients for surgery, imaging, etc.

Also, Longs Peak Hospital has a number of Hospital Medicine physicians who care for your patients while they are admitted to the hospital.

Epic at UCHealth

For referring providers and offices that are existing users, access Epic Provider Connection (read-only web portal access).

Leadership

Mission, Vision, Values

View UCHealth leadership in Metro Denver