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At UCHealth Highlands Ranch Hospital, we help patients of all ages live extraordinary lives. UCHealth Highlands Ranch Hospital serves the community by combining the latest technology and innovation with the care of trusted, highly skilled physicians and staff. From our state-of-the-art birth center to our leading cancer expertise, UCHealth Highlands Ranch Hospital is ready to care for your family.
Established in 2019, UCHealth Highlands Ranch Hospital is an 87-bed acute care hospital providing a wide range of diagnostic tests, surgeries and treatments for the communities of Highlands Ranch, Littleton, Roxborough, Sterling Ranch, Ken Caryl and Columbine.
Whatever your health situation, our team of caregivers is here to help.
Pavilion 1 services
Pavilion 1 is a medical office building accessible through UCHealth Highlands Ranch Hospital. UCHealth operates the following clinics in Pavilion 1, all providing top-tier medical care in a comfortable and relaxed environment:
CU Medicine operates and staffs a number of clinics in Pavilion 1, including:
- Breast surgery
- Ear, Nose, and Throat
- Head and neck care
- Heart and vascular care
- Hearing and balance
- Metabolism and diabetes
- Obstetrics and gynecology
- Plastic and reconstructive surgery
Patients and visitors
Admissions is your first step to accessing UCHealth Highlands Ranch Hospital services. Our goal is to ensure superior customer service while ensuring we have gathered all the correct information regarding your needs and billing information. Our Admissions department is responsible for scheduling, pre-registering and registering patients; verifying insurance data; conducting financial counseling; estimating charges, and collecting patient copays, deductibles and coinsurance at the time of service.
Care management at UCHealth Highlands Ranch Hospital is here for you. We work with you, the patient, and your family as an advocate during your hospital stay. We will assist you as you transition through your hospitalization and help facilitate your discharge plan home or to another facility, if appropriate. We will work with your insurance to maximize your benefits and pre-authorize home needs as necessary. Your discharge plan could include the need for other services such as home oxygen, medical equipment or home-care services. The care management team will assist in making these arrangements.
All of our services are coordinated through your provider. We work closely with the UCHealth Highlands Ranch Hospital team to determine a safe discharge plan. Please call 720.516.2060 to speak to a member of the care management team.
UCHealth Highlands Ranch Hospital encourages you to ask questions about your care during your stay. If we don’t meet your expectations or you have a specific concern during your stay, please let your caregiver know. You may also request to speak with the department manager or hospital supervisor.
Resolving a concern
If you feel that your complaint has not been promptly resolved to your satisfaction or if you verbalize your request to file a grievance or submit a written complaint, the complaint will be forwarded to the UCHealth Highlands Ranch Hospital Patient Representative Office.
Complaints are received 24 hours a day at 720.516.0124. The patient representative will contact the patient within three business days to acknowledge that it was received.
Medicare beneficiaries: If the grievance concerns premature discharge from the facility, the patient representative will immediately refer the grievance to the Care Coordination team. The patient representative will forward quality-of-care concerns to KEPRO upon request.
The patient representative will conduct a review of the grievance in collaboration with Clinical Quality department and leadership from the area/unit at UCHealth Highlands Ranch Hospital. The patient representative will provide you a written response regarding the grievance investigation within 15 business days from the time the grievance was received.
Appealing the grievance
If you are dissatisfied with the quality review outcome, at your request, the grievance will be forwarded to the UCHealth Highlands Ranch Hospital president or designee for an appeal review.
The president or designee will investigate and provide a written response of his/her findings to you within 10 business days. The patient representative will contact you upon receipt of the appeal to acknowledge that it was received.
If you remain dissatisfied with the president or designee’s response, at your request, the patient representative will forward the grievance and all related reports to the Colorado Department of Public Health and Environment. Information regarding the Colorado Department of Public Health and Environment’s investigation will be directly communicated to the patient by the state.
You may also file a grievance directly with the Colorado Department of Public Health and Environment, Health Facilities Division or the Colorado Department of Regulatory Agencies. UCHealth Highlands Ranch Hospital is also a Joint Commission-Accredited organization, which means patients may also contact the Joint Commission.
Colorado Department of Public Health and Environment
Executive Director Health Facilities Division
For more information on the UCHealth Highlands Ranch Hospital grievance process, please contact the Patient Representative Office at 720.516.0124 or mail letter to UCHealth Highlands Ranch Hospital Patient Representative, 1500 Park Central Drive, Highlands Ranch, CO 80129
The Ranch Cafe is our full-service cafeteria with a salad and soup bar, entrée bar, grill and more. The cafeteria is open 6:30 a.m. to 7 p.m. each day. It is located near the Pavilion 1 entrance, on the northeast side of the building. For information about the daily cafeteria specials, call 720.516.0055.
The Perks Café, located off the main entrance of the hospital, serves Starbucks coffee/tea and other drinks as well as a variety of bottled drinks, grab-and-go sandwiches and salads, pastries and muffins, chips, fresh fruit/yogurt cups and protein boxes. Hours of operations are Monday through Friday 6:30 a.m. to 6:30 p.m. and Saturday and Sunday 7 a.m. – 4 p.m.
Room service. As a visitor, you can order a tray from the room-service menu for $7, to be delivered to your guest’s room. You pay when the tray is delivered; we accept cash and credit and debit cards.
For patients, room service will work with your care team to ensure your meals follow the guidance of your care provider as needed. Meals for patients are provided as a part of your stay.
Gluten-free options are available.
Vending machines are located on level one near the emergency department, on level two near the surgery waiting area and on level three near the Birth Center.
The gift shop at UCHealth Highlands Ranch Hospital is conveniently located near the main admissions on the ground level.
Pepperberry Gifts offers fresh flowers and plants, stuffed animals and other baby gifts, get-well gifts, books and magazines, greeting cards, mylar balloons, jewelry, essential oils and lotions and other health and beauty essentials as well as a variety of snacks and bottled drinks. The gift shop is open Monday through Friday from 8 a.m. to 6:30 p.m. and on the weekends from 10 a.m. to 4 p.m.
Please notify us if you have an insurance plan change, coverage change or insurance loss, so we can properly bill your claims in a timely manner.
UCHealth Highlands Ranch Hospital can provide interpretation services. The different options for these services include:
- Video Remote Interpreting (VIR).
- Audio-interpretation services through iPads.
- In-person interpretation.
These services are available free of charge and can be arranged by any employee.
Medical Records Request
Visit My Health Connection to view your latest medical records online.
UCHealth Highlands Ranch Hospital offers complimentary valet services Monday through Friday from 8 a.m. to 5 p.m. at the main and Pavilion 1 entrance.
Parking at UCHealth Highlands Ranch Hospital is free in any of our four patient and visitor lots. Two parking areas, a garage and a surface lot are located west of the building, near the main entrance and the emergency department. Additional surface lots are located on the north and northeast side of the building near the Pavilion 1 entrance.
Please observe the reserved parking spaces as noted by signage in all parking lots.
Privacy (HIPAA) and your information
At your request we keep information about your hospital stay private and confidential, as required by federal law (the Health Insurance Portability and Accountability Act, or HIPAA).
One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.
We’ll write your password on a note card for you to keep.
Advance directives and living wills
We can help you complete a Living Will or other advance directive at your pre-admission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.
UCHealth Highlands Ranch Hospital accepts only service animals in the building.
UCHealth Highlands Ranch Hospital has on-site security 24 hours a day.
Security services offered at Highlands Ranch Hospital:
- Facility and campus monitoring.
- Escorting patients and visitors throughout the campus.
- Lost and found.
Our security staff is here to support you. If you’re coming and going from the hospital late at night and would like an escort to your vehicle, ask your nurse to contact our officers. Our security staff would be happy to accompany you to your vehicle.
UCHealth Highlands Ranch Hospital is a smoke-free campus. No tobacco of any kind, including e-cigarettes, is permitted inside the hospital or on its campus.
The meditation room is a place for quiet thought and prayer. Always open, the meditation room is located on the second level of Pavilion 1 that is attached to UCHealth Highlands Ranch Hospital to the west of the elevators.
A chaplain is always available to provide spiritual encouragement and counsel as well as compassionate emotional support for people of all faiths.
As a courtesy, your nurse can also contact the chaplain.
Spiritual Care Program
Spiritual Care Providers are available upon request for the comfort of patient and visitors. Providers may be called by care managers, the crisis support team, or the charge nurse from either the emergency department or patient care unit.
Simply ask your nurse, case manager or anyone of the Crisis Support team and they will ensure a provider is sent to your room.
UCHealth Highlands Ranch Hospital does not restrict visiting hours to certain times of the day unless it’s warranted by the patient’s clinical condition.
The main entrance at UCHealth Highlands Ranch Hospital is open from 6 a.m. to 9 p.m., and the walk-in entrance of the emergency department is open 24 hours a day. If you visit after 9 p.m., entry is available only through the emergency department entrance located on the southwest end of the hospital.
Stop by the information desk inside the doors of the main entrance if you need assistance.
We highly discourage visiting patients if you are sick.
Latex balloons are not allowed in the hospital due to latex-acquired allergies of staff and patients.
UCHealth Highlands Ranch Hospital offers free internet access, our network is UCH-Visitor.
Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).
You’ll be seen and treated by a UCHealth medical professional just as if you were to be seen face-to-face in one of our many health care facilities.
Your Virtual Visit may be covered by insurance. If it’s not covered, you will be charged $49.
Types of illnesses treated in a Virtual Visit:
- Allergic reaction.
- Minor trauma.
- Pink eye.
- Sinus infection.
- Sore throat.
- Urinary tract infection.
Virtual Visits are scheduled in My Health Connection (MHC), UCHealth’s patient portal. Log in or sign up now to schedule a Virtual Visit.
For the best experience, download the UCHealth app today.
Share your time and talents by volunteering at UCHealth Highlands Ranch Hospital. Make new friends, enjoy a change of pace, gain a new perspective, learn more about health care and, most importantly, help us improve lives.