UCHealth Longs Peak Hospital

Admissions is your first step to accessing UCHealth Longs Peak Hospital services. Our goal is to ensure superior customer service while ensuring the correct information has been gathered regarding your needs and billing information. Our Admissions department is responsible for scheduling, pre-registering and registering patients; verifying insurance data; conducting financial counseling; estimating charges and collecting patient copays, deductibles and coinsurance at the time of service.

Care management at UCHealth Longs Peak Hospital is here for you. We work with you, the patient, and your family as an advocate during your hospital stay. We will assist you as you transition through your hospitalization and help facilitate your discharge plan home or to another facility, if appropriate. We will work with your insurance to maximize your benefits and pre-authorize home needs as necessary. Your discharge plan may include the need for other services such as home oxygen, medical equipment or home-care services. The care management team will assist in making these arrangements.

All of our services are coordinated through your provider. We work closely with all of the UCHealth Longs Peak Hospital team to determine a safe discharge plan.

Please call 720.718.2230 to speak to a member of the care management team.

UCHealth Longs Peak Hospital encourages you to ask questions about your care during your stay. If we don’t meet your expectations or you have a specific concern during your stay, please let your caregiver know. You may also request to speak with the department manager or hospital supervisor.

Resolving a concern.
If you feel that your complaint has not been promptly resolved to your satisfaction or if you verbalize your request to file a grievance or submit a written complaint, the complaint will be forwarded to the UCHealth Longs Peak Hospital Patient Representative Office. The patient representative:

• Serves as a liaison between patients, families, hospital and medical staff.
• Advocates for patients’ rights.
• Promotes patient satisfaction.
• Serves as point of contact for organization-wide complaints and grievances.
• Provides feedback from the patient to the organization to continually improve the patient experience.

Complaints are received 24 hours a day at 720.848.5277. You can also contact [email protected] with complaints. A patient representative will contact the patient within three business days to acknowledge that it was received.

Medicare beneficiaries: If the grievance concerns premature discharge from the facility, the patient representative will immediately refer the grievance to the Care Coordination team. The patient representative will forward quality-of-care concerns to KEPRO upon request.

For more information on the UCHealth Longs Peak Hospital grievance process, you can contact the following:

• LPH Patient Representative Office: [email protected]
• Metro Denver Region Patient Representatives: 720.848.5277 or [email protected]
• Mail a letter to:
  LPH Patient Representative
  1750 E. Ken Pratt Blvd.Longmont, CO 80504

Longs Peak Café is our full-service cafeteria with a salad and soup bar, entrée bar, pizza, grill and more. The cafeteria is open 7 a.m. to 7 p.m. each day. It is located near the main lobby on the south side of the building.

For information about the daily cafeteria specials, call us at 720.718.1511.

Sample Menu

Room service. As a visitor, you can order a tray from the room-service menu, for $9, to be delivered to your patient’s room. Payment is accepted when the tray is delivered; we accept credit and debit cards, we no longer accept cash.

Available seven days a week from 7 a.m. – 7 p.m.

Vending machines are located in the hallway near the café to provide food and beverage options 24 hours a day.

Visit the UCHealth Longs Peak Hospital Gift Shop page for information regarding hours of operation, products sold, contact information and more.

Learn more about accepted insurance at UCHealth

Please notify us if you have an insurance plan change, coverage change or insurance loss, so we can properly bill your claims in a timely manner.

Please let any member of our team know if you would like an interpreter. Interpretation services are free and available 24 hours a day at UCHealth Longs Peak Hospital using phones and tablets. A Spanish interpreter is also available onsite Monday through Friday, subject to availability. Any staff member at UCHealth Longs Peak Hospital can request an interpreter for you or your family member. Advance requests are appreciated.

Request for pick-up of medical record copies

Visit My Health Connection to view your latest medical records online.

You may also request a printed copy of your medical records. UCHealth is required by law to obtain your written permission before releasing any copies.
If you would like to receive a copy of your medical records, complete the Request for Medical Records form to make your pick-up request.

> View the UCHealth Longs Peak Hospital Map

Parking at UCHealth Longs Peak Hospital is free in any of our three patient and visitor lots. The lots are located on the south side of the hospital. The Emergency Department lot is on the west side.

Please inform the nursing staff if you will be leaving your car in the parking lot during your hospital stay. During winter months, security staff may need to move your car for snow-removal purposes if you leave it parked overnight.

Birth Center parking. Parents-to-be can find easy, reserved Birth Center parking spaces near the Emergency Department entrance on the southwest side of the hospital. These spaces are reserved for moms in labor. One of our volunteers or staff members will be happy to escort you to the Birthing Center on the third floor.

Who is PFAC?

We are community members who have had either personal or family interaction with hospital visits. We serve alongside the UCHealth Longs Peak Hospital staff to continually help improve the well-being and quality of care for our patients. We also seek to be an active part of our community and to learn about current healthcare issues to help create strategies to improve patient care.

Our Goal

The voice of patients and family members should be a part of the decisions and plans that affect them. We are a resource for Longs Peak Hospital staff to better connect with patients, families, visitors, UCHealth team members and the community we all serve. We seek to listen, understand, connect, support and communicate as we walk together to improve lives.

Who Can Join PFAC?

We are seeking:

• Individuals who are passionate about improving the patient experience and creating strategies to improve patient care.
• Community members who want to give back after a personal experience at one of our hospitals.

If you are interested and would like to learn more, please contact [email protected].

Privacy (HIPAA) and your information

At your request, we keep information about your hospital stay private and confidential, as required by federal law (the Health Insurance Portability and Accountability Act, or HIPAA).

One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.

We’ll write your password on a note card for you to keep.

Advance directives and living wills

We can help you complete a Living Will or other advance directive at your pre-admission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.

Learn more about advance directives and living wills

At UCHealth Longs Peak Hospital, we offer specialized care for our youngest patients up through adolescents via a pediatric-hospitalist model. This means that if your child is admitted to the hospital in Longmont, you can expect consistent care with our local board-certified pediatricians. If your child requires a higher level of care, you can rest assured; our pediatricians have a strong collaborative relationship with Children’s Hospital Colorado. We strive to provide excellent communication to parents as well as our littlest patients, taking time with families to better understand concerns and assure all questions are addressed. Our pediatricians communicate with your child’s regular physician to keep them informed of the medical care your child receives.

UCHealth Longs Peak Hospital accepts only service animals in the building.

UCHealth Longs Peak Hospital has on-site security 24 hours a day.

Security services offered at UCHealth Longs Peak Hospital:

• Facility and campus monitoring.
• Escorting patients and visitors throughout the campus.
• Lost and found.

Our security staff is here for your safety. If you’re coming and going from the hospital late at night and would like an escort to your vehicle, ask your nurse to contact one of our officers. Our security staff would be happy to accompany you to your vehicle.

Smoking and tobacco products of any kind are not permitted anywhere inside or on the grounds of UCHealth Longs Peak Hospital.

Smoking products include any cigar, cigarette, pipes, or any smoking device or substance which is lighted and inhaled. This includes E-cigarettes.

Tobacco products include cigars, cigarettes, pipes, chewing tobacco, or snuff.

Pathways to Spiritual Care

At UCHealth Longs Peak Hospital, our Chaplains are deeply committed to providing caring, inclusive and respectful support for people of all backgrounds – religious, spiritual, cultural or secular. Whether you’re navigating illness, making treatment decisions or simply in need of someone to listen, we are here for you.

We aim to help you feel seen, heard and valued.

What We Offer

Chaplains offer a safe, judgment-free space for meaningful conversation and emotional, spiritual or religious support. Services may include:

• Deep listening and emotional support
• Guided meditation or mindfulness practices
• Prayer, sacraments or rituals
• Spiritual care planning for health and treatment
• Referrals to your own faith group if requested
• Evidence-based spiritual assessments and care

We honor all traditions and beliefs, including non-religious and humanistic frameworks.

How to Request Spiritual Care

To connect with a chaplain:

• Ask your nurse or care team, or
• Call: 720-718-7000 and ask for Spiritual Care Team

A chaplain is available 8am-10pm daily.

Chapel & Reflection Spaces

Our Meditation Room (Chapel) offers quiet spaces for reflection, prayer, and meditation. These spaces are open to patients, visitors, and staff.

Meditation Room Location: Second floor near the main staircase, across from the waiting room
Hours: Open 24/7 (not open to the general public)
Chapel Use Requests: Patients and campus affiliates may request the chapel for:

• Weddings
• Memorial services
• Baptisms or holy day observances

Our Commitment

We understand that finding the right kind of support can feel daunting. Our chaplains come from diverse backgrounds in clinical, emotional and spiritual care. With a shared intention to help others in one of the most universally impactful ways – by listening, understanding and walking with you – our chaplains provide a safe space for healing.

Longs Peak Hospital has many lodging options nearby to choose from. Some hotels offer a reduced patient/visitor rate, please check with the property before you book your reservation.

For the safety of our patients, visitors and staff:

Visitors to patients staying overnight (inpatients) or to the emergency department, are required to check in to receive a visitor badge. Visitor badges must be worn at all times.

Please click here to see updated visitor information.

Stop by the information desk inside the doors of the main entrance if you need assistance.

We highly discourage visiting patients if you are sick.

Entrances

The main entrance at UCHealth Longs Peak Hospital is open from 5 a.m. to 9 p.m.

Latex-safe environment

Latex balloons are not allowed in the hospital due to the latex-acquired allergies of staff and patients.

UCHealth Longs Peak Hospital offers free internet access, our network is UCH-Visitor.

Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).

You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.

Virtual Urgent Care visits are scheduled in My Health Connection, UCHealth’s patient portal. Log in or Sign up now to schedule a Virtual Urgent Care visit.

For the best experience, download the UCHealth app today.

Types of illnesses treated in a Virtual Urgent Care visit:

• Allergic reaction
• Cold/flu
• Cough
• Diarrhea
• Cuts and scrapes
• Pink eye
• Rash
• Sinus infection
• Sore throat
• Urinary tract infection
• Vomiting

Insurance

Your Virtual Urgent Care visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.

Many health plans are adding virtual visits (telehealth) as a covered benefit.  However, there are some healthcare plans that do not cover virtual visits, such as Medicare.

For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor. However, if your health plan denies this charge you will receive a bill for this service. Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.

UCHealth Longs Peak Hospital Foundation exists to enhance lives and strengthen community health across Longmont and the St. Vrain Valley.

Working in partnership with individuals, businesses, foundations, and grant partners, the foundation provides critical financial assistance to patients and families, ensures high quality and locally-relevant care by investing in our hospitals, supports a healthy and resilient workforce by providing scholarships and other training to medical professionals, and advances community health outreach programs for children and adults. Philanthropic investments advance and accelerate what is possible, bridging gaps in service, fueling lifesaving innovations, and ensuring world-class care close to home.

Every dollar donated to the foundation directly supports donors’ intention with no overhead or administrative fees withheld. Make a gift to UCHealth Longs Peak Hospital Foundation and help bring exceptional care and community health initiatives to life.

Share your time and talents by volunteering at UCHealth Longs Peak Hospital or other UCHealth sites in Colorado. Make new friends, enjoy a change of pace, gain a new perspective, learn more about health care and, most important, help us improve lives.

>> See our volunteer opportunities