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Frequently asked questions

Who is UCHealth?

At UCHealth, we exist to help our patients live extraordinary lives. We’re just as committed to your health as we are to your healing.

How do I get a COVID-19 vaccination?

You can schedule an appointment through My Health Connection, our online patient portal. Find out more on our COVID-19 Vaccine page.

What is UCHealth doing to keep me safe from COVID-19?

Our facilities are fully open and we’re taking every precaution possible to ensure it’s safe to see your doctor while receiving the highest level of care including keeping our visitation guidelines updated as the situation evolves. Before visiting someone at a UCHealth location, we encourage you to read our visitation policy to help with the planning of your visit. Please read the current guidelines here.

Does UCHealth offer COVID-19 (coronavirus) testing?

Yes. To meet the needs of our community, UCHealth is offering both the COVID-19 nasal swab PCR test, which detects the presence of the virus, and the blood test, which measures for the presence of antibodies – find detailed information here. Using My Health Connection (patient portal), new and existing patients can request an order for either test. This page also shows the cash price of the test, which is the cost to you if you do not use insurance.

Is there a treatment for COVID-19 for people who are high risk?

Yes. There is a treatment called monoclonal antibody therapy that can reduce the risk of being hospitalized for COVID-19 by more than 80 percent. This treatment is for people who have recently been diagnosed with COVID-19, have mild symptoms, and are at high risk for getting a severe infection. Those not belonging to one of the high-risk groups will not be considered under the FDA guidance at this time. Due to increasing cases of COVID-19 and a high demand for monoclonal antibody treatment, all orders for monoclonal antibody therapy will be reviewed and prioritization will be given based on patient risk and treatment availability. Learn more about monoclonal antibody therapy.

Should I take ivermectin to treat COVID-19?

No. The FDA has not approved ivermectin to prevent or treat COVID-19 in humans. Taking large doses of ivermectin is dangerous. The U.S. poison control centers have reported serious adverse effects after people have taken ivermectin intended for use in cattle or bought online.

Ivermectin is approved for human use to treat infections caused by some parasitic worms and head lice and skin conditions like rosacea. If your health care provider writes you an ivermectin prescription, fill it through a trusted source such as a pharmacy. Take it exactly as prescribed. Never use medications used to treat animals on yourself or other people. Animal ivermectin products are very different from those approved for humans. Use of animal ivermectin to prevent or treat COVID-19 in humans is dangerous.

Signs of ivermectin poisoning include: digestive effects (nausea, vomiting, stomach pain, and diarrhea), headache, blurred vision, dizziness, fast heartrate (tachycardia), low blood pressure (hypotension), seeing things that aren’t really there (visual hallucinations), altered mental status, confusion, loss of coordination and balance, slowed breathing or heart rate (CNS depression) and seizures. Ivermectin may increase how sleepy you feel from other medicines such as benzodiazepines (sometimes called “benzos”) and barbiturates.

Where can I see my medical record or refill a prescription?

With a My Health Connection (patient portal) account, you can refill prescriptions, view test results, view your medical record and more.

How do I schedule an appointment?

From calling a clinic to finding the specific provider you’d like, we make scheduling easy. Schedule online now for a primary care visit or see all scheduling options.

Will my insurance plan be accepted?

In order to provide access and transparent billing to as many people as possible, UCHealth works with major payers(Insurance) and has helpful information for uninsured patients, along with providing you with the ability to get an estimate.

What is a Virtual Visit?

Our scheduling staff will coordinate with the clinic’s medical team to determine if it is best to have an in-person visit or conduct your appointment using a Virtual Visit based on your condition and/or symptoms.