My Health Connection’s family access feature (sometimes called “shared” or “proxy accounts”) allows you to see test results, send messages, and schedule appointments for your family, friends, or other loved ones.​

Here is a guide to requesting family access, as well as some information about differences in access for family members of different ages.

For children younger than 14​

If you are the parent or guardian of a child younger than 14, you may request complete access to their medical record. You will be able to see all test results, schedule appointments, and read and send messages on your child’s behalf. ​

To request this access​:

The best way to request access to a child’s account is in My Health Connection. ​

Step 1:  Log in to your MHC account. ​

Step 2:  Click the menu at the top of the screen. ​

Step 3:  Scroll to the “Sharing” section and click “Request family access.”

Step 4:  On this page, look under “Request access to the account of a child or teenager” and click “UCHealth and Affiliate – child account access form (Most users)” to open an online form. ​

If you don’t have a My Health Connection account of your own, you can also complete a paper form and mail it to the address listed on the form. ​

For teenagers ages 14-17​​

If you are the parent or guardian of a teenager age 14-17, you may request family access. ​

However, patients age 14-17 may have the legal right to consent to certain types of medical treatment themselves. They do not need consent by their parent or guardian. UCHealth respects the rights of these young patients to keep details of their medical care private. ​

For more information on what you will be able to access in their medical record, see the at-a-glance information table below. If your child has special needs and you feel you should have more access to their records, please discuss this with their care team. ​

To request this access​:

The best way to request access to a child’s account is in My Health Connection. ​

Step 1:  Log in to your MHC account. ​

Step 2:  Click the menu at the top of the screen. ​

Step 3:  Scroll to the “Sharing” section and click “Request family access.”

Step 4:  On this page, look under “Request access to the account of a child or teenager” and click “UCHealth and Affiliate – child account access form (Most users)” to open an online form. ​

If you don’t have a My Health Connection account of your own, you can also complete a paper form and mail it to the address listed on the form. ​

For dependent adults age 18 or older

Adults age 18 and older may give friends and family access to another adult at any time.  See “I want to share my own record with a family member” below. ​

You may also request family access if you are a legal guardian or caregiver for a dependent adult. They can access some parts of your medical record only if they have a durable power of attorney for health care. ​

For more information on what you will be able to access in their medical record, see the table below. ​

To request this access:

The best way to request access to another adult’s account is in My Health Connection. ​

Step 1:  Log in to your MHC account.

Step 2:  Click the menu at the top of the screen​.

Step 3:  Scroll to the “Sharing” section and click “Request family access.”

Step 4:  On this page, look under “Request access to the account of someone with diminished capacity” and click “UCHealth and Affiliate – other account access form (Most users)” to open an online form. ​

If you don’t have a My Health Connection account of your own, you can also complete a paper form and mail it to the address listed on the form. ​

I want to share my own record with a family member

Adults age 18 and older may give another adult loved one or family member access to their My Health Connection account. ​

To give family account access to another person:

The best way to share your information with another adult is in My Health Connection. ​

Step 1:  Log in to your MHC account. ​

Step 2:  Click the menu at the top of the screen.​

Step 3:  Scroll to the “Sharing” section and click “Share my record.”

Step 4:  On this page, look next to “Share with people” and click “Account Sharing” to display the online invitation form. Click “Invite someone” and fill out the form with details for the person you want to give access to your medical record.

You can revoke this access any time by going to the “Account Sharing” page and clicking the “Remove” button next to their information.

Family access at a glance

Child younger than 14

Teenager age 14 – 17

Adult age 18 or older

Diminished capacity (any age)

Message a provider

 

Request a refill

See past and future appointments

Schedule an appointment

See test results

See immunization history