Is there a fee to use My Health Connection?
My Health Connection is a free service offered to our patients
What operating systems does the mobile app support?
- Android version 5.0 and higher
- Apple iPhone version 9.0 and higher
My Health Connection feature comparison of mobile app vs website
How do I create an MHC account?
Step 1: Go to the My Health Connection page and select “Sign up now.”
Step 2: Answer the questions and create an account using your email address and date of birth. Then select “Sign-up.”.
Step 3: You will be taken to a form page where you will fill out the requested information, which includes choosing your username and password. Then select “Create.”
Step 4: Once you have created your username and password, you will be able to access your account.
How do I know if I have an active account?
Click the “Create a new account” link, fill out the information and then click the “Create Account” button.
If you receive the following messages, take the corresponding action:
- Message – It appears you already have an account.
Action – If you have forgotten your username/password, please use the links on the front page to retrieve/reset them.
- Message – Your email address and/or birth date is not in our system.
Action – Please contact your clinic and give them your email address.
- Message – We have identified your record…
Action – This means that you had no account and you’ll receive an e-mail shortly to continue the setup of your new account. If you don’t see the email in your inbox, check your spam/junk folder.
I already have an account. Which username and password do I use – My Health Connection or My Doctor’s Office?
If you have an existing My Health Connection account you will use your same username and password. If you only had a My Doctor’s Office account you will need to create a new account. See the instructions above for how to create a NEW account.
When can I see my lab/test results or why are they not appearing in My Health Connection?
Your test results are released to your My Health Connection account after your physician has reviewed them. This is generally within 24 hours. Tests of a very sensitive nature are not released until you are contacted by your doctor first for:
- New HIV results (newly diagnosed – qualitative HIV)
- PET scans – radiology exams that could be used for cancer screening are delayed 7 days (CT, MRI)
- Pathology (results are delayed 14 days)
You may contact your clinic directly to ask them about releasing your results.
If some of my health information on My Health Connection is not correct or is incomplete, what should I do (such as general info, medication lists, etc.)?
Your My Health Connection information comes directly from your electronic medical record at your provider’s office. If you believe something is incorrect, contact your provider.
Why can’t I request a refill for all of my medications?
If you are using the “Refill My Medications” quick link in your My Health Connection account, you can only renew prescriptions that were filled by UCHealth pharmacies. For prescriptions that you have filled at other pharmacies, please contact that pharmacy or your provider.
If I send a message to my provider or nurse, when can I expect a reply?
For non-urgent medical advice, you will generally receive an answer within two business days.
NOTE: Please contact your provider directly if the situation requires immediate attention, or dial 911 if it is an emergency.
How can I see my provider’s note from my visit?
As of May 2016, most patients have access to Open Notes! Open Notes is a national initiative to share healthcare providers’ progress notes with their patients. We are the first healthcare system in Colorado to offer this access to patients.
PLEASE NOTE: Open Notes are NOT visible on the mobile MyChart app. Instead, to access Open Notes, please login to your MHC account from your computer web browser to view your provider’s Open Notes. We apologize for this inconvenience.
You now have access to:
- Your provider’s complete progress NOTE about you (available in most cases)
- Your VISIT SUMMARY (you may have already been handed a printout)
Follow these steps to access your provider’s notes:
- My Visits
- Open Notes and Visit Summaries
- Choose the appointment you’re interested in
- Choose Open Notes tab at top of page to be taken directly to your provider’s note
More information about OPEN NOTES: Our research indicates that patients who read their providers’ notes understand their medical condition better, and develop a more trusting relationship with their providers, resulting in better outcomes. Read more about the national Open Notes initiative at: www.opennotes.org.
How do I change who is listed as my primary care provider (PCP) in My Health Connection?
Contact your clinic to make this change for you.
Can I view another person’s health record in My Health Connection?
Visit the “Sharing My Health Connection accounts” section on this page for details and forms.
If you already have a My Health Connection account, log in and from the top navigation menu, go to “My Tools” and “Share My Account.”
Can I ask questions regarding a family member from my own My Health Connection account?
My Health Connection does offer an adult and child authorization access feature. Please read the “Sharing My Health Connection Accounts” section on this page for more information..
Can my spouse and I share one My Health Connection account?
My Health Connection does offer an adult and child authorization access feature. Please read the ‘Can I view a family member’s health record in My Health Connection?’ section above for more details.
Can I view more than one My Health Connection account at the same time?
No, only one account can be logged in at a time.
Where can I update my personal information (home address, phone or email)?
Log into My Health Connection and from the top navigation menu, go to “My Preferences” and “Demographics.
Where can I change my password?
Log into My Health Connection and from the top navigation menu, go to “My Preferences” and “Change Password.”
How is my My Health Connection secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, usernames and passwords. Each person controls their password, and the account cannot be accessed without it. Further, My Health Connection is accessed using current compatible browsers with the latest SSL encryption technology during your session with My Health Connection. Unlike conventional email, all My Health Connection messaging is done while you are securely logged on to our website.
I was logged out of My Health Connection – what happened?
We aim to protect your privacy and security of your information. While logged into My Health Connection, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of My Health Connection. We recommend that you log out of your My Health Connection session if you need to leave your computer for even a short period of time.
When I try to log in, why does it just take me back to the login page?
Delete your browser’s cache and cookies (see below), close all of your open browser windows, and then try to log in again. If you’re using Internet Explorer, it’s notorious for caching pages and showing them when it shouldn’t. Make sure you change the following setting in IE:
- Go to Tools, then Internet Options.
- Under the Browsing History section on the General tab, click the “Delete” button.
- Check only the Temporary Internet files and the Cookies boxes, and then click the “Delete” button.
- Under the Browsing History section on the General tab, click the “Settings” button.
- Make sure that the button labeled “Every time I visit the web page” is selected.
- Click the “OK” button.
- Click the final “OK” button.
- Close all programs and restart your computer.
If you’re using another type of browser, refer to your browser’s Help function for more information. Deleting the cache will tell your browser to always look for a new version of the current web page and display it instead of a cached version. It usually alleviates the issue that you were having
What do these error messages mean?
- Message – The username/password entered is not valid. Please try again.
Action – Remember, passwords are CASE sensitive (i.e. ‘Password’ is not the same as ‘PASSword’).
Use the “I forgot my username” and/or “I forgot my password” links to ensure that you’re using the correct credentials. Often, people use their email address for their username when their username isn’t their email address.
- Message – The username/password entered is not valid. Please try again.
Action – Use the “I forgot my username” and/or “I forgot my password” links to ensure that you’re using the correct credentials. Often, people use their email address for their username when their username isn’t their email address.
Who do I contact if I have additional technical questions?
If you have additional questions about how to access your account or navigate within My Health Connection, please use the contact us email form and select My Health Connection in the reason drop down. You can also call us toll-free at 1-855-395-9031.
Support Hours: Monday – Friday, 8 a.m. to 5 p.m. MST.
Depending on volumes, please allow up to one business day for to receive a reply. The Contact Us form is not a secure email account and should NOT be used for sharing personal identity or medical information. We recommend only providing your full name and email information. Do NOT send your username and password in the same email and never give your entire Social Security number to anyone.