How do I schedule a COVID-19 test for my child?

For children younger than 14:

As parent or guardian, you must have a My Health Connection account and the child must have been seen at UCHealth sometime in the past.

If your child has never been a patient at UCHealth, ask your child’s primary care provider or pediatrician for a written order.

Step 1: Log into My Health Connection from a computer. If you do not have an account, sign up here.

Step 2: Click “Request Account Access” under “Tools” at the top of the screen.

Step 3: Complete the online form.

You will be notified in a My Health Connection message when you have access to your child’s account. Then you can schedule an appointment and/or COVID-19 test for your child.

For children 14 years or older:

Your child must have a My Health Connection account, or sign up for an account here.

Once they have an account, your child can schedule a test in My Health Connection on the website or the UCHealth mobile app as shown below.

How do I schedule a COVID-19 test?

Website

Step 1: Log in to My Health Connection.

Step 2: Click “Schedule Appointment” under “Appointments” at the top of the screen.

Step 3: Answer the COVID-19 screening question.

Step 4: Select “COVID-19 and Antibody Testing.”

Step 5: Follow on-screen instructions until you see a screen with a green checkmark that says “Appointment Scheduled.”

UCHealth mobile app

Step 1: Log in to the UCHealth mobile app.

Step 2: Click “COVID-19 Testing” on the homepage.

Step 3: Follow on-screen instructions until you see a screen with a green checkmark that says “Appointment Scheduled.”

How do I connect my family’s My Health Connection accounts?

Visit Sharing My Health Connection accounts for details and forms.

How do I schedule an appointment online? (including flu shot appointments)

Website

Step 1: Log in to My Health Connection.

Step 2: Click “Schedule Appointment” under “Appointments” at the top of the screen.

Step 3: Answer the COVID-19 screening question.

Step 4: Select the appointment type that makes sense for you.

Step 5: Follow on-screen instructions until you see a screen with a green checkmark that says “Appointment Scheduled”

UCHealth mobile app

Step 1: Log in to the UCHealth mobile app.

Step 2: Click “Appointments” on the homepage.

Step 3: Click “Schedule appointment.”

Step 4. Answer the COVID-19 screening question.

Step 5: Select the appointment type that makes sense for you.

Step 6: Follow on-screen instructions until you see a screen with a green checkmark that says “Appointment Scheduled.”

Screen shots from My Health Connection mobile app

How do I do eCheck-in before my appointment?

eCheck-in will save you time and help your doctor prepare for your visit. You’ll be able to use eCheck-in three days before most appointments. We’ll also send you a My Health Connection Message to remind you.

Website

Step 1: Log in to My Health Connection.

Step 2: Click “Appointments and Visits” under “Appointments” at the top of the screen.

Step 3: Find your appointment at the top of the screen under “Upcoming Visits.”

Step 4: If eCheck-in is available, click the eCheck-in button to the right of your appointment details.

Step 5: Follow on-screen instructions until you see a screen that says “Thanks for using eCheck-in!”

UCHealth mobile app

Step 1: Log in to the UCHealth mobile app.

Step 2: Click “Appointments” on the homepage.

Step 3: Find your appointment near the top of the screen.

Step 4: If eCheck-in is available, click the eCheck-in button below your appointment details.

Step 5: Follow on-screen instructions until you see a screen that says “Thanks for using eCheck-in!”

How do I create a My Health Connection account?

Step 1: Sign up for an account here

Step 2: Answer the questions and create an account using your email address and date of birth, then click “Sign-up Now.”

Step 3: Complete the form on the next page, including choosing your username and password, then click “Sign up.”

Step 4: Once you have created your username and password, you will be able to access your account.

When can I see my lab/test results? Why aren’t they in My Health Connection?

Many test results are released to My Health Connection within 24 hours. Tests of very sensitive nature are not released until you are contacted by your provider. In general:

  • Laboratory tests, x-rays and most ultrasounds release immediately, with a few exceptions.
  • CT, MRI, PET, Mammograms release to patients after a 7-day delay.
  • Pathology and Cytology release to patients after 14 days.

You may contact your clinic directly to ask them about releasing your results.

Some of my health information (such as general information, medications, etc.) on My Health Connection is not correct or is incomplete. What should I do?

Your My Health Connection information comes directly from your electronic medical record at your provider’s office. If you believe something is incorrect, contact your provider.

Why can’t I request a refill for all of my medications?

If you are refilling your medications through the “Refill Medications” quick link on the website or by clicking refill on the mobile app, you can only renew prescriptions that were filled by UCHealth pharmacies. For prescriptions that you have filled at other pharmacies, please contact that pharmacy or your provider.

If I send a message to my provider or nurse, when can I expect a reply?

For non-urgent medical advice, you will generally receive an answer within two business days.

NOTE: Call your provider if you need immediate attention, or dial 911 if it is an emergency.

How can I see my provider’s notes from my visit?

Website

Step 1: Log in to My Health Connection.

Step 2: Click “Appointments and Visits” under “Appointments” at the top of the screen.

Step 3: Find the appointment with the notes you want to read.

Step 4: Click “View notes.”

UCHealth mobile app

Step 1: Log in to the UCHealth mobile app

Step 2: Click “Appointments” on the homepage

Step 3: Find the appointment with the notes you want to read

Step 4: Click “View Notes.”

More information about Open Notes: Our research indicates that patients who read their providers’ notes understand their medical condition better, and develop a more trusting relationship with their providers, which results in better outcomes. Read more about the national Open Notes initiative at opennotes.org.

How do I change who is listed as my primary care provider (PCP) in My Health Connection?

Contact your clinic to make this change for you.

How do I add contacts to my My Health Connection account so they can visit me in the hospital?

To add the names of family and friends to your contacts in My Health Connection, follow these instructions.

Where can I update my personal information (home address, phone or email)?

Website

Step 1: Log in to My Health Connection.

Step 2: Click “Personal Information” under “Settings” at the top of the page.

UCHealth mobile app

Step 1:  Log in to the UCHealth mobile app.

Step 2: Click the menu button in the top right corner of the screen.

Step 3: Click “Settings.”

Step 4: Click “Personal information.”

Where can I change my password?

Website

Step 1: Log in to My Health Connection.

Step 2: Click “Security Settings” under “Settings” at the top of the page.

UCHealth mobile app

Step 1:  Log in to the UCHealth mobile app.

Step 2: Click the menu button in the top right corner of the screen.

Step 3: Click “Settings.”

Step 4: Click “Mobile settings.”

Step 5: Click “Change password.”

Can I connect my account to other health tracking apps or websites?

Yes. Some apps in the Apple App store and Google Play store, as well as a few websites, can connect to your health record.

How to connect:

Follow instructions in the app or website you’d like to connect to. Search for “University of Colorado Health” to find the My Health Connection portal. You will use your My Health Connection username and password to allow access for the app or website.

Please learn as much as you can about how the application will use and maintain your data, as well as any steps you can take to protect your information.

Visit this web page for more information on authenticating your account when linking to a third-party app. My Health Connection is an application supported by Epic’s patient portal, MyChart.

How is my My Health Connection secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, usernames and passwords. Each person controls their password, and the account cannot be accessed without it. Further, My Health Connection is accessed using current compatible browsers with the latest SSL encryption technology during your session with My Health Connection. Unlike conventional email, all My Health Connection messaging is done while you are securely logged on to our website.

Who do I contact if I have additional technical questions?

If you have additional questions about how to access your account or navigate within My Health Connection, please use the Contact us email form and select My Health Connection in the reason dropdown. You can also call us toll-free at 1.855.395.9031 Monday-Friday, 8 a.m. – 5 p.m. MST.