UCHealth Medical Center of the Rockies is a 166-bed regional medical center in Loveland, Colorado with a full spectrum of services and specializing in heart and trauma care.
Transfers, direct admits and consultations: call DocLine at 1-844-285-4555.
Conditions we treat
MCR has two intensive care units, a birthing center and a special care nursery, a medical nursing unit, a surgical nursing unit, and full-service radiology and laboratory departments. The hospital also is home to Air Link, which is UCHealth’s emergency medical, critical care air transportation program.
Surgical services include general surgery, cardiothoracic, orthopedic trauma and neurological trauma. Robotic-assisted surgery also plays a prominent role in patient care. MCR also includes an acute dialysis unit.
Patient and visitor information
Your stay at UCHealth
Whether you’re a guest or a visitor at Poudre Valley Hospital in Fort Collins or Medical Center of the Rockies in Loveland (view the MCR patient guide), our goal is to deliver world-class care and customer service that exceeds your expectations.
Our doctors and nurses will make sure you receive the best possible care. Our staff and volunteers will do everything they can to make your visit comfortable. Our hospitals offer amenities such as free wireless Internet, kitchens and lounges.
If there’s anything we can do to make your stay more comfortable, please don’t hesitate to ask. We’re here for you.
Medical Center of the Rockies
Medical Center of the Rockies offers a full cafeteria and coffee bar for your nutritional needs while visiting a guest.
Café 2500, our full-service cafeteria, is located on the lower level and open from 7 a.m. to 7 p.m. and 12 a.m. to 2:30 a.m. seven days a week. Guests may purchase food in Café 2500 or order room service. Room service is available from 7 a.m. to 7 p.m. You may be able to select entrees from a menu, depending on your physician’s order. Visitor trays are also available for $6, collected when the tray is delivered. Dial 970-624-7559 or x47559 within the hospital to order.
The Blend is a coffee bar located next to Café 2500. It serves coffee drinks, tea drinks and bakery items.
Vending machines are located around the corner from Café 2500 in the lower level of the hospital.
We would be pleased to assist you with motel reservations, referrals, information, errands and questions before or during your hospital stay.
MCR concierge services
Monday through Friday, 7 a.m. to 7 p.m.
Saturday, 9 a.m. to 4 p.m.
Sunday, 10 a.m. to 4 p.m.
The concierge is located at the main level entry information desk on the first floor.
Using the concierge
We can help make your day easier with such services as:
- Arranging discount accommodations for out-of-town guests
- Referrals and directions to local restaurants, parks, businesses, theaters and movies
- Scheduling haircuts
- Getting clothes to the laundry or dry cleaners
- Delivering you a newspaper, magazine or video in the hospital
- Mailing letters, cards and packages
- Ordering flowers
- Personal shopping
- Calling for a taxi or shuttle service
- Gift wrapping
- Web searches for flights, weather and business information
- Wheelchair assistance
- Escorting guests to the cafeteria (on the lower level)
- Sending faxes
- Clerical services (photocopying, mailings, etc.)
- Meeting and assisting visitors for a patient
- Scheduling car wash and locksmith services
- Giving hospital tours
- Celebrating patient birthdays and anniversaries
- Helping arrange pet care
- Arranging for a therapeutic pet or clown visit in the room
- Notary, Living Wills, Durable Powers of Attorney, etc.
Please note: Some services we provide may have a cost from an outside business. The concierge will discuss this with you.
Leaving the hospital
The doctor’s order to discharge you is the first step in the discharge process.
Whether you are going home after you leave the hospital or you need some extra time to recover at a rehabilitation facility or nursing home, your doctor and our staff will work together to ensure a smooth transition from Poudre Valley Hospital or Medical Center of the Rockies.
Your nurse, along with other members of the health care team, will provide you with after-care instructions (medications, activities, etc.) including follow-up appointments.
For your convenience, a member of our financial staff will come to your room for your check-out. If you have special needs, our case managers and discharge planners can provide you with local resources and more information.
Do you need help with a task? Ask our concierge.
Do you have questions about your bill?
Lodging near MCR
Medical Center of the Rockies offers assistance with lodging options for out-of-town patients and their families. Our concierge service can help in advance with lodging.
Many local hotels offer rooms at a reduced rate and are located just a few minutes from Medical Center of the Rockies.
Hotels near Medical Center of the Rockies
The Loveland Chamber of Commerce has a list of hotels and lodging.
MCR does not provide transportation to and from the hotels, but some hotels have their own shuttle.
Parking at Medical Center of the Rockies
Parking is free in our patient and visitor lots. The main lot is on the west side of the hospital and the Emergency Department lot is on the north side. Just follow the signs from Rocky Mountain Avenue to the main entrance.
Parents-to-be can find easy, reserved ‘Stork Parking’ spaces near the Emergency Department entrance on the north side of the hospital. Use these parking spaces if you’re in labor. One of our volunteers or staff will be happy to take you to the Birthing Center on the 5th floor.
While a guest at Medical Center of the Rockies or Poudre Valley Hospital, we take your time personally because we believe the way we treat you makes a world of difference.
We'll go out of our way to give you the personal touch while you're in our care, whether it's our skilled team of experts responding to your injury, a volunteer showing you the way, one of our technologists taking an X-ray or running your lab test, a nurse checking your vital signs or your doctor visiting with you about the next step in your recovery.
No matter what you need during your stay, we're here for you. If you have a special request, just ask. Each and every UCHealth team member is committed to your comfort, safety and well-being.
What to bring to your stay at Poudre Valley Hospital or Medical Center of the Rockies
Bring the following items to your pre-admission appointment:
- A list of your medicines (prescription and non-prescription) you are currently taking, along with their dosage amounts and when you take them. You may bring the bottles or containers. Include supplements, vitamins, and herbs you routinely take.This medication form can help you create an up-to-date medication list.
- Any forms you were asked to bring with you.
- Your insurance information and Medicare card, if you have one.
- A copy of your living will or advance directive, which will be placed in your medical record.
The day of your procedure or surgery
Bring the following items on the day of your surgery:
- Insurance card and/or prescription plan card, and current photo ID.
- Any additional papers given to you by your doctor’s office.
Other helpful tips
- Leave your jewelry and valuables at home.
- Wear loose-fitting clothes you can put on easily when it’s time to leave.
- Bring only a few personal items, such as a toiletry kit.
- If you are having surgery and you need to bring a suitcase, leave it in your vehicle when you get here. It can be brought to your room later.
Organ and tissue donation at Poudre Valley Hospital or Medical Center of the Rockies
Donated organs can give the gift of extended life to a recipient. There are always more people in need of a donated organ than there are donors to make that gift. If you are interested in donating, ask your nurse for more information.
Most people are eligible to donate tissues. Donation of tissues includes the gift of umbilical cord blood from mothers after they’ve given birth. Donated cord blood can be used to treat certain types of cancer and blood diseases.
Learn more from the Donor Alliance.
Participate in your care
We encourage you to participate in your care. Ask questions, let us know what you like, and let us know if you have a concern.
At Poudre Valley Hospital and Medical Center of the Rockies, we follow patient- and family-centered care principles, including:
- We treat patients with dignity and respect.
- We share complete and useful information with patients about their conditions and treatments in a way that is affirming.
- We help patients and families remain in control of their care as much as possible.
- Doctors, nurses, techs, and other staff work collaboratively with patients.
What to expect while you’re a patient
- Staff members will wash their hands before examining you. Regular handwashing is the best way to help prevent infections.
- We will double-check your name and wristband before giving you medicine or performing tests and procedures.
- If you are at risk for falling, a staff member will help you in the bathroom, where many hospital falls happen.
- We will check your vital signs around the clock. We promote rest and sleep, but we also need to wake you for check-ups requested by your doctor to assure you’re doing well.
If you need spiritual support, a hospital chaplain is always available to help. Chaplains provide spiritual encouragement and counsel as well as compassionate emotional support for people of all faiths.
Or, your may ask your nurse to page the chaplain
The interfaith chapel at Poudre Valley Hospital is located on the first floor near the main elevators. As a place for quiet meditation and prayer, it is always open.
The non-denominational chapel at Medical Center of the Rockies is available for prayer and meditation 24 hours a day. It is on the first floor down the north hall from the main lobby.
We want you to be comfortable when you stay with us. If there is anything we can do to make your room more pleasant, please ask your nurse.
We provide the following services during your stay:
Get Well Network
Patient rooms include a flat-panel television with cable, internet access and the GetWell Network, which offers hundreds of health education videos on topics from breastfeeding to incision care to post-surgery exercise. Our volunteers can help guide you through the GetWell Network. Call (x58580 at PVH and x41850 at MCR) within the hospital to schedule an appointment.
Internet access is available via the GetWell Network on your in-room television or free via our wireless network if you prefer to use your personal laptop or wireless device.
Our staff cleans your room daily. If you have questions, concerns, or special requests for our housekeepers, please dial x51677 within PVH or x47590 at MCR or communicate with us via the GetWell Network.
Patient rights at Medical Center of the Rockies and Poudre Valley Hospital
You enjoy many rights as a hospital patient.
Privacy (HIPAA) and your information
At your request we keep information about your hospital stay private and confidential, as required by federal law (the Health Insurance Portability and Accountability Act, or HIPAA).
One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.
We’ll write your password on a note card for you to keep.
We can help you complete a Living Will or other advance directive at your preadmission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.
If you decide to complete an advance directive while you’re in the hospital, just ask your nurse to make arrangements.
Patient safety and well being is our primary concern. Poudre Valley Hospital and Medical Center of the Rockies embraces patient – and family-centered care and encourages you to participate in your care and help us as much as you can. Ask questions, let us know what you like, and speak up if you have a concern.
Here are a few things to expect while you’re a patient:
- Our staff members will wash their hands before examining you. Regular hand-washing is the best way to prevent infections.
- We will routinely double-check your name and wristband before giving you medicine, tests and procedures.
- More patients than you might think have a high risk of falling, which can cause injury. If you are at risk for falling, a staff member will help you in the bathroom. Many falls in hospitals take place in the bathroom, and we want to keep you safe and healthy.
- We will check your vital signs regularly, even at night. We promote rest and sleep, but we also need to wake you for check-ups requested by your doctor. We want to make sure you are safe and doing well.
For your safety
Our security staff is here for you. If you’re coming and going from the hospital late at night and would like an escort to your vehicle, ask your nurse to contact our officers.
Our security staff would be happy to accompany you to your vehicle.
Public transportation and taxi service are available to Medical Center of the Rockies. MCR does not provide transportation to or from the hospital.
The COLT Paratransit Service offers door-to-door transportation services within Loveland city limits for people 60 and older, and individuals whose physical and/or mental disabilities prevent them from using regular fixed route service. This service is available 6:38 a.m. to 6:38 p.m., Monday through Saturday.For more information, call 970-962-2700.
Medical Center of the Rockies does not restrict visiting hours to certain times of the day.
Guests may receive visitors 24 hours a day. After 9 p.m. visitors can only enter the building through the emergency department entrance on the north side of the hospital.
Stop by the information desk inside the doors of the main entrance if you need assistance.
Once your doctor refers you for surgery or a procedure at Medical Center of the Rockies or Poudre Valley Hospital, your doctor’s office typically will schedule a pre-admission appointment for you. This appointment is required before surgery.
Call 970-624-1500 as soon as possible to schedule your pre-admission appointment if your doctor’s office has not done so already.
During this appointment you will:
- Meet with an admissions clerk to verify that all paperwork is accurate
- Learn the total out-of-pocket expense of your procedure
- Meet with a pre-admission nurse who will explain what to expect the day of surgery and which currently prescribed medications can be taken before the surgery
You may also complete any required diagnostic tests after meeting with the nurse. Ask your doctor if you can eat or drink before your appointment.
Ways to give
Giving of oneself is the ultimate gift to our world. We treasure the time and energy our volunteers give back each and every day.
Share your time and talents by volunteering at Poudre Valley Hospital, Medical Center of the Rockies or other UCHealth sites in northern Colorado. Hundreds of community members are volunteers.
You’ll make new friends, enjoy a change of pace, gain a new perspective, learn more about health care and, most importantly, you’ll help the UCHealth effort to improve lives.
>> Go to our main Volunteer page to find out more about volunteer opportunities at UCHealth facilities in Fort Collins, Loveland, Steamboat Springs, metro Denver, and the Colorado Springs area.
Environmental health and safety
Medical Center of the Rockies promotes environmental compliance and responsibility, emergency preparedness, and overall employee health and safety. This includes a focus on local, state, federal, and Joint Commission (accreditation) requirements and guidelines.
The Environmental Health and Safety Department also works as an education and consulting resource for the hospital and the surrounding community.