See a primary care provider or specialist from the comfort of your home through a Virtual Visit.
Please call the clinic to schedule an appointment or to learn more.
Virtual Visit is different from Virtual Urgent Care, a safe and affordable option available 24/7 for COVID-19 and some conditions you would go to urgent care for.
UCHealth is now offering Virtual Visits for the following services:
Convenient and secure
With UCHealth Virtual Visit, you can keep seeing your regular primary care and specialty provider while staying securely at home.
How to access Virtual Visit
A care team member will set up the appointment in your patient portal (My Health Connection) account. If you don’t have a My Health Connection account, download the UCHealth app or sign up today. If you have an account, log in using the app or sign in now.
After you have downloaded the app:
- Log in to your My Health Connection account and go to Appointments.
- You will see your upcoming appointment as a Virtual Visit. Click eCheck-in to review and sign consent forms at least 15 minutes prior to your appointment’s start time.
- Click “Begin Visit.”
A few things to remember:
- Complete the eCheck-in process at least 15 minutes before your appointment.
- Digitally sign the consent and other forms on My Health Connection prior to your appointment.
- Ensure that you’re only logged in on one device. For example, if you plan to use your phone for the Virtual Visit, log out of My Health Connection on your computer.
- Prepare for the appointment in a private place with a good Internet connection.
Tips for a successful visit:
- On a PC or Mac, use Chrome or Firefox.
- Be sure your Internet connection is strong enough to play video online.
- If you are using your phone for the visit, do not answer a call once you’ve clicked “Join your room.” If you answer another call, you’ll need to end the Virtual Visit and start over again by clicking “Join your room.”
- Be sure the volume is turned up and the mute button is off.
After your Virtual Visit:
- Your provider will confirm pharmacy details and send in prescriptions (if ordered), except prescriptions for controlled substances.
- Note: If, during the Virtual Visit, the provider determines they need to see you in person, you will not be charged for the Virtual Visit.
- The Virtual Visit will be billed the same as an in-person visit.
Frequently asked questions about Virtual Visits
What is a Virtual Visit?
Providers see a patient through a secure video and audio chat.
How do Virtual Visits work?
Patients with access to a smart phone, tablet or a computer with a camera and a microphone can do a Virtual Visit. If patients don’t have good internet access or a smart phone, they can do a phone visit instead.
How do I make an appointment?
For a Virtual Visit with a primary care or specialty clinic, please call the clinic.
If you need help after hours or you have concerns that you have symptoms of COVID-19, please use the Virtual Urgent Care option. You can make that appointment online.
Can I schedule a primary care or specialty Virtual Visit online?
No. Please call the clinic directly. If you need a Virtual Urgent Care appointment, you can schedule online.
Who can do a Virtual Visit?
Patients in Colorado can do Virtual Visits. Please call the clinic where you usually receive care, and a provider will schedule a Virtual Visit if it’s appropriate for your needs.
I’m a new patient. Can I do a Virtual Visit?
Yes. New patients are welcome. New patients seeking care from specialists may need a referral. Please check with your primary care provider to get a referral.
Can patients outside of Colorado receive care through Virtual Visits?
Yes, some UCHealth providers are licensed to see patients in neighboring states, like Wyoming. Rules are changing every day. If you’re interested in a Virtual Visit and you live outside of Colorado, it’s best to call the clinic where you normally receive care or wish to see a provider and staff members can help you determine if your provider can see you through a Virtual Visit.
What’s the difference between a Virtual Urgent Care appointment and a Virtual Visit?
If you want to see your regular primary care provider or a specialist, you’ll want to schedule a Virtual Visit. These visits are more personalized because you will see a provider who already knows you.
If you need help for an urgent issue after hours, then a Virtual Urgent Care appointment is ideal. You will see providers who are supervised by specialists in emergency medicine.
If you think you have symptoms of COVID-19, please stay at home and call your primary care provider.
If you are ill, but you do not have to be hospitalized, your provider will probably recommend that you isolate yourself and recover at home. If you need additional care, your provider will either have you do a Virtual Urgent Care visit or will direct you to go to the nearest hospital.
How soon can I get an appointment?
If you wish to see your regular provider, please call your clinic and you’ll get the next available appointment. You might be able to see another provider even faster. In some cases, same-day appointments for primary and specialty care are available.
What is the cost for a Virtual Visit?
A Virtual Visit with your primary care provider or a specialist will cost the same as a face-to-face visit. Typically, patients pay the regular co-pay. In addition to people with private health insurance, Medicare and Medicaid recipients can also do Virtual Visits.
I’m not very tech savvy. Will I be able to do a Virtual Visit?
Yes. The visits are not difficult at all. Staff members will walk you through how to do the visits.
And if your doctor needs to see something on your body, like a surgical scar that is healing, a rash or a close-up of your face if you think you have pink eye, your provider can guide you on how to hold your phone or how to move closer to your camera on your computer.
What types of appointments work well for a Virtual Visit?
Surgeons can do pre- and post-operative visits with patients. Specialists can follow existing patients for existing conditions or see a new patient dependent on the referral and condition being treated. People who have chronic illnesses like diabetes can check in with their providers. And patients with sore throats, urinary tract infections or other minor conditions can get help through their primary care providers.
You can also see your primary care provider virtually if you need refills on most medications. Providers will not prescribe pain medications via a Virtual Visit.
What types of health issues don’t work well for a Virtual Visit?
If you think you’ve broken a bone or you need an orthopedist to examine your body or a physical therapist to give you treatments, a Virtual Visit probably won’t work.
Your provider can assess if a Virtual Visit is right for your condition or concern. In some cases, you may be advised to schedule an in-person visit.
I made an appointment for a Virtual Visit, but I need to cancel or reschedule it. How do I do that?
Patients can cancel Virtual Visits through their My Health Connection accounts.
In order to reschedule a Virtual Visit with a primary care or specialty clinic, please call the clinic.
What if I have an emergency procedure and I have to go in for care. How will I know I will be safe?
Anyone who comes to a UCHealth hospital or clinic with symptoms of COVID-19, like a fever, cough and shortness of breath, will be triaged immediately and seen in a separate area from patients who do not have infectious illnesses.
In all cases, clinics are being very cautious about practicing physical distancing. Providers will keep you safe. Do not hesitate to get in-person care if you must come in to a medical facility during the pandemic. If you are uncertain whether you need to get care right away, please call your provider’s office.
Which is faster: emailing my doctor or calling for a Virtual Visit?
UCHealth providers advise patients to call and arrange a Virtual Visit. There could be a lag time before providers can respond to emails. “Through Virtual Visits, we can get people in quickly,” one provider says.