Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).

You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.

Virtual Visits are scheduled in My Health Connection, UCHealth’s patient portal. Log in or Sign up now to schedule a Virtual Visit.

For the best experience, download the UCHealth app today.

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Types of illnesses treated in a Virtual Visit:

  • Allergic reaction
  • Cold/flu
  • Cough
  • Cuts/Scrapes
  • Diarrhea
  • Pink eye
  • Rash
  • Sinus infection
  • Sore throat
  • Urinary tract infection
  • Vomiting

Specific conditions that shouldn’t be treated by a virtual urgent care visit

Sometimes a particular medical condition isn’t right for a virtual visit. Your UCHealth doctor will review your medical questionnaire and history and help make that determination. If your doctor doesn’t feel your symptoms are a good match for a virtual urgent care visit, you’ll receive a recommendation on where to go for help.

Virtual Visit for children

Your child must have a My Health Connection account to be seen. During registration, you’ll be guided through how to register your child.

Follow up questions

If you have a follow-up question within 5 days of your visit, you have a couple of options.  You can re-schedule a visit in the Virtual Urgent Care if it’s a question related to the same condition and you won’t be charged for this visit.  Or, you can call the UCHealth operator at 720-848-0000 and he or she will get you someone who can help.

Insurance

Your virtual visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.

Many health plans are adding virtual visits (telehealth) as a covered benefit.  However, there are some healthcare plans that do not cover Virtual Visits such as Medicare.

For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor.  However, if your health plan denies this charge you will receive a bill for this service.  Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.

Equipment needed

You do need a few basics: a computer with a working webcam and microphone, or a smartphone or tablet.  If your computer or mobile device already has a camera and microphone, you shouldn’t need any extra equipment to get started.

Virtual Visit FAQs

Can my doctor prescribe medication after a Virtual Visit?

Yes. If your provider decides you need a prescription, he or she will send the order electronically to your pharmacy so it’s ready to pick up when you arrive.  However, please be aware that controlled medicines cannot be prescribed electronically

What’s the best way to connect with the Virtual Urgent Care?

The most reliable way to connect with the Virtual Urgent Care is through the UCHealth mobile app.  We highly recommend conducting your visit through this app for the best experience.

I’m not very tech-savvy. Is Virtual Urgent Care right for me?

Yes! We designed the UCHealth app to be very user-friendly. Imagine Skype, but with a few more bells and whistles to give you and your medical provider everything you need to have a successful video visit.

I don’t have insurance- can I still be seen in the Virtual Urgent Care?

Yes.  We have a “self-pay” option which costs $49.

What if I need to cancel my Virtual Urgent Care appointment?

You can cancel your appointment through your My Health Connection account. If you are having difficulty doing this online, call the UCHealth operator at 720.848.0000 and they will get you someone who can help.

How can my doctor treat me without a physical exam?

Your doctor doesn’t need an “in-person” physical exam to safely diagnose and treat many conditions.  However, Virtual Urgent Care is not for medical emergencies or even complex conditions that require a full or detailed physical examination.  In some cases, your doctor may ask you to assist in a video-based exam, such as pushing on your own belly to look for pain, or taking your own pulse.  Also, being able to see you by video or review any picture uploads often gives your doctor the information needed to make an accurate medical diagnosis.

Is my medical information secure?

Yes.  Your Virtual Urgent Care visit is 100% HIPAA compliant, so any personal health information you provide is safe and secure.