Memorial Hospital has been a proud part of UCHealth, a health care system recognized as a national leader in quality, research, and outcomes, since 2012.

Our history as a health care destination in the Colorado Springs area goes back over a century, caring for generations of families like yours in the Pikes Peak region.

Over the years we’ve expanded to keep pace with a growing and diverse population, and we’ve adopted new technologies and proven treatments so that we stay at the forefront of patient care.

At the local level, Memorial provides a comprehensive list of inpatient and outpatient services at our Central and North facilities, as well as at multiple outpatient locations.

Our mission

We improve lives. In big ways through learning, healing and discovery. In small, personal ways through human connection. But in all ways, we improve lives.


Memorial provides you with a full portfolio of diagnostic, treatment and after-care services, delivered by coordinated care teams who always keep you, our patient, top of mind.

  • Heart and vascular care
  • Cancer care
  • Birth care
  • Pediatric care
  • Orthopedic care
  • Disease management
  • Emergency and trauma
  • Radiology and imaging

  • Physical medicine and rehabilitation
  • Sleep disorder care
  • Stroke care
  • Surgery
  • Women’s care
  • Urgent care
  • Senior care
  • Wellness

Patient and Visitor Information

When visiting any Memorial Hospital location, you can be assured that our staff will do whatever we can to make your stay pleasant and comfortable. Our goal is to provide our patients with the best care in a safe and compassionate environment. In addition, we commit to extending the highest standards of service to visiting friends and family members.

We provide a variety of special offerings at our hospital designed to make your visit as convenient and comfortable as possible. From our food service to our gift shop to our spiritual care, we think you will find our facilities well equipped to meet your needs and we look forward to serving you.

Patient rights and responsibilities
Financial assistance
Pay my bill

Disability and Language Services at Memorial Hospital

Call 719-365-8581 for information about interpretation and other language assistance services.

What you need to know as a hospital visitor

Whether you’re a patient or visiting a patient at Memorial Hospital, there are a few things you need to know. For more details, please see the Patients’ Handbook available at our hospital locations.

Considerate guests follow these guidelines

Visitor Hours: Visitors are welcome at Memorial because we know they can be helpful in recovery. There are no set hours for visiting. However, we ask that visitors not come too early or stay too long. Children are welcome to visit patients. Please be considerate and keep your visit brief if the patient is in pain or in need of rest.

Visitors are not allowed to spend the night when the patient is staying in a semi-private room. Special visiting arrangements can be made with the patient’s nurse.

Electronic Devices: As a patient, you are asked to have all personally-owned electrical (including battery-powered) appliances that you bring to the hospital checked for electrical safety by our staff. Your nurse will assist you.

Pets: We welcome the presence of family pets of inpatients as appropriate and under certain guidelines to ensure safety for all patients and visitors. If you are interested in learning more about pet visitation, please talk with a nurse.

Telephone: Patients’ rooms are equipped with phones and local calls can be placed at no charge by dialing “9” and then the number. Long distance calls can be placed through the hospital operator by dialing “0.”

Spiritual care

Spiritual care at Memorial Hospital

Memorial Hospital North
4050 Briargate Parkway
Colorado Springs, CO 80920


Monday-Friday 8 a.m. to 4:30 p.m.

Through spiritual care at Memorial Hospital, our chaplains provide support and comfort to everyone at Memorial—patients, family members and staff. Being in the hospital, or having a loved one hospitalized, can be stressful and emotional.

Chaplains are available to help you work through the anxiety that often accompanies a hospital stay and chat with you about how your hospitalization affects your spiritual journey. We are available to share a prayer or listen with an open mind and heart. If you’d prefer, we can also contact your own faith community.

Offering Spiritual Care at Memorial Hospital to Everyone

As members of the spiritual care department at Memorial Hospital, our chaplains extend spiritual care to everyone who requests it, regardless of faith orientation. We believe that spirituality is not just about formal religious affiliation, even though that can be very important. Ultimately spirituality is about the need for meaning in our lives. We are happy to walk with you on your spiritual journey.

Our Chaplains Can Assist in or Perform a Variety of Religious Rites

You can contact spiritual care at Memorial Hospital to request the following:

  • Communion (Catholic or Protestant)
  • Anointing (Catholic or Protestant)
  • Baptism or child dedication
  • Weddings
  • Funerals or memorial services

You can reach an on-call chaplain outside normal office hours by calling the hospital operator, at 719-365-5000 (Memorial Hospital Central) and 719-364-5000 (Memorial Hospital North). Catholic priests and Lay Eucharistic Ministers are in the hospital at various times. Please contact a staff chaplain for more information or to request a visit.

10 Reasons to Call a Chaplain

  1. When you need to speak with someone about spiritual or emotional concerns.
  2. When you feel the need for prayer or would like to receive a blessing or the sacraments.
  3. When you need help finding or contacting spiritual resources in the community. Our chaplains will contact your faith community.
  4. When there is a new diagnosis or a recurrence, especially of a serious or life-limiting disease.
  5. Before surgery or another procedure that might create anxiety or fear.
  6. When a difficult ethical decision needs to be discussed or advanced directives need to be made (DNRs, living wills, etc.)
  7. To be with family and friends during difficult times or if there is family conflict.
  8. To struggle together with unanswerable questions like “Why is this happening to me?” or “Where is God?”
  9. When a patient is facing death or to help with funeral arrangements.
  10. When a staff member needs support.

Hotels & lodging for visitors

Hotels & lodging for visitors

The community lodging facilities below have requested to be listed for the convenience of patients and families with a local housing need during a period of hospitalization. Memorial Hospital does not physically inspect these facilities and provides no guarantee as to the quality or pricing of the lodging. All arrangements and review of the facilities will be the responsibility of the renter.

All locations are in Colorado Springs unless otherwise indicated. In alphabetical order:
Antlers Hilton
4 South Cascade Ave
Colorado Springs, CO 80903
Shuttle Service: no
Discounted Rate?: Booking Code: N2021328

Cheyenne Mountain Resort

3225 Broadmoor Valley Road
Colorado Springs, CO 80906
Shuttle Service: yes – within a 5 mile radius
Discounted Rate?: yes – mention UCH Memorial Hospital

Comfort Inn South
1410 Harrison Road
Colorado Springs, CO 80906
Shuttle Service: No
Discounted Rate?: Yes

Days Inn Colorado Springs Central
2409 E. Pikes Peak Ave.
Colorado Springs, CO 80909
Shuttle Service: No
Discounted Rate?: Yes

Fairfield Inn & Suites
2725 Geyser Dr.
Colorado Springs, CO 80906
Shuttle Service: No
Discounted Rate?: Yes

Holiday Inn Express & Suites
105 N. Spruce Street
Colorado Springs, CO 80905
Shuttle Service: No
Discounted Rate?: yes

Holiday Inn Express & Suites – Air Force Academy
7110 Commerce Center Dr.
Colorado Springs, CO 80919
Shuttle Service: No
Discounted Rate?: Yes – Mention Memorial Hospital-UCHealth
Website Booking Page with UC Health’s Discount Code

Hotel Elegante Conference & Event Center
2886 South Circle Dr.
Colorado Springs, CO
Shuttle Service: Yes, to and from airport
Discounted Rate?: yes

The Mining Exchange
8 S. Nevada Ave.
Colorado Springs, CO
Shuttle Service: No
Discounted Rate?: Yes

Residence Inn by Marriott
2765 Geyser Dr.
Colorado Springs, CO 80906
Shuttle Service: No
Discounted Rate?: Yes

Ronald McDonald House
311 N. Logan Ave.
Colorado Springs, CO 80909

Ronald McDonald House
1300 E. 21st Ave.
Denver, CO

Sonesta ES Suites 3880 N. Academy Blvd.
Colorado Springs, CO 80917
Shuttle Service: No
Discounted Rate?: Yes – Mention Memorial Health Systems when calling
Website Booking Page with Code-Memorial Health Systems Preferred Rate

SpringHill Suites by Marriott

1570 N.Newport Rd.
Colorado Springs, CO 80916
Shuttle Service: No
Discounted Rate?: yes

TownPlace Suites Colorado Springs South
1530 N. Newport Rd.
Colorado Springs, CO 80916
Shuttle Service: no
Discounted Rate?: yes

Free public wireless internet access

Free public wireless internet access

Memorial Hospital offers free wireless Internet access at all hospital locations to patients, visitors and associates with a personal computer that has wireless Internet capability. Sorry, but we do not loan computers to patients or visitors at this time.

Also, please understand that Memorial Hospital does not endorse or sanction the content, or point of view of any of the information you may find on the Internet.

To begin your Internet session, start your Internet browser software (i.e., MS Internet Explorer, FireFox, Safari, etc.) and you will be asked to read and agree to the Acceptable Use Policy. Your Internet session will then begin.

User guidelines:

You need to be aware that the Internet is not a secure medium and third parties may be able to obtain information about your user activities. It is highly suggested that you use anti-virus and personal firewall software to prevent harm to your personal computer.

Memorial Hospital does not release information on the usage of the Internet unless required to do so by law or to ensure proper operation of the network.

Internet filter:

Please note that the Internet is a constantly changing environment where content and formats may be inconsistent. Memorial Hospital does apply filters to prevent access to Internet content that may be considered inappropriate for children (according to the Children’s Internet Protection Act – Pub.L., 106-554). However, it is not possible to block all objectionable Internet content. Parents should monitor their children’s Internet activity.

Validity of Internet content:

The Internet is an unregulated medium where the validity of information varies and appropriateness may be controversial. Users are warned to be critical of all information they find and access while using the Internet. Users are responsible for ensuring that the information they access is accurate, complete, dated and not considered offensive to other individuals.

Users are responsible for ensuring the validity and appropriateness of information being accessed and the information is appropriate to their own personal needs. It is expected the Internet will be used with respect, courtesy and responsibility giving due regard to the various functions, and types of use that are acceptable and those that should be avoided.

While users are utilizing their own computers, we ask that you turn off the sound (if personal headphones are not used) while using the Internet out of respect for other patients/customers of Memorial Hospital.

Consequences of Internet access are the responsibility of the user. Any loss or damage to a personal computer is the responsibility of the user. The wireless access is not secured unless the user is connected to a secure, encrypted website. Remember to always safeguard your personal information.

Users of the wireless Internet must respect the legal protection provided by copyright laws and licensing of software programs and use of data.

In the interest of maintaining network performance, you should not send unreasonably large electronic mail attachments. You are prohibited from running programs designed to defeat network inactivity time-outs and maintaining an open SMTP relay is prohibited.

Guidelines for families:

Memorial Hospital is concerned about children’s use of the Internet but also about parent’s rights and responsibilities to monitor their own children’s activities. While our wireless Internet access is filtered, it is not a 100% guarantee that an inappropriate site may be accessed.

We encourage parents to spend time online with their children to discuss the wealth of information available and how the information should be used.

Requesting a site to be unblocked:

If you come across a site that you need to have access to, and the site is currently restricted, please contact information services (IS) at Memorial Hospital. The help desk can be reached at 719-365-HELP (4357) if you’re at a Memorial Hospital location.

Dependent upon the content of the site and your location, you may be given temporary access to the site. At midnight, every night, all temporary access to sites is removed.

Health resources

Think of Memorial Hospital as your partner in health care—at any time We’re here for you and your family when you’re well and proactively maintaining good health, as well as when you or a loved one may be sick or injured and need diagnostic, treatment and/or recovery services for any number of health concerns.

From a comprehensive library on adult and pediatric health issues to the free quarterly Peak Living health magazine, we have your health in mind. And, through Memorial HealthLink, we offer numerous wellness and health education classes, health tools and a free nurse advice line.

Call 719-444-CARE (2273) today for information about a health concern, to help you find a physician, sign up for a screening or class, as well as to get answers to any questions you may have about our hospital.

Medical records

Memorial Hospital Central
Health Information Management (Medical Records)
Room 2402 (located on the 2nd floor adjacent to the parking ramp)
1400 E. Boulder Street
Colorado Springs, CO 80909
Hours: Monday through Friday 9 a.m. to 4 p.m.
Phone: 719-365-5277
Fax: 719-365-6974

Memorial Hospital North
Medical Records
Room AG105 (located in the basement adjacent to the café)
4050 Briargate Parkway
Colorado Springs, CO 80920
Hours: Monday through Friday 9 a.m. to 4 p.m.
Phone: 719-364-2351
Fax: 719-364-3540

Our mission is to store, protect and deliver accurate medical information to authorized users in support of UCHealth.

Reviewing Your Medical Record or Your Child

You may review your or your child’s protected health information in the health information management department at UCHealth during business hours.

Online Medical Records Request

We recommend you securely request your medical records online for faster service. Select “Online Records” to login to My Health Connection and follow the instructions.

Request for Pick-up of Medical Record Copies

You may also request a printed copy of your medical records. However, UCHealth is required by law to obtain your written permission before releasing any copies. If you desire to receive a copy of your medical records:

We are not able to accept or respond to email requests and do not fax copies.

Food services

Memorial Hospital offers At Your Request Room Service Dining. As a patient or guest, you can order what you want, when you want during the following hours:

Memorial Hospital North

7 a.m. to 7 p.m., call 365-MENU (6368)

Cafeteria Hours of Operation

Memorial Hospital North

  • Terrace Cafe
    Monday through Friday: 7 a.m. to 2 p.m. and 5 p.m. to 7 p.m.
  • Northern Star Bistro
    Monday through Friday, 6 a.m. to 10 a.m.

Room Service

Patients can order room service at any time during business hours. Guests may enjoy room service by purchasing a voucher from our café during regular business hours.

The room service associate will collect the voucher upon delivery of your meal.

Family members may order meals for a patient from outside the hospital. Some menu items may be restricted to adhere to a special diet ordered by the physician. The room service associate will help with menu selections.

Nutrition Services at Memorial Hospital

Outpatient Nutrition Counseling:

To schedule an outpatient appointment with a dietitian, call 719-365-6881.

Inpatient Nutrition:

While you’re a patient in the hospital, our dietitians will monitor your nutritional status. If you have a special dietary request prior to your admission, please call:

Memorial Hospital North: 719-364-6368

Nurse Advice

Memorial Hospital is much more than your provider of choice for health care while your sick or injured. We are your partner in your health and wellness. Your choice for health information and resources.

Call HealthLink nurse advice line at Memorial Hospital: (719) 444-CARE

  • It is free to all community members
  • Call Center is open 8:30 a.m. to 7 p.m. Monday through Friday and closed on major holidays.
  • Outpatient laboratory and classes are open 7 a.m. to 7 p.m. Monday through Friday and closed on major holidays.

The nurse advice line at Memorial Hospital will:

  • Answer your health-related questions
  • Provide advice on treating earaches, fever and other minor injuries/illnesses
  • Help you find a physician
  • Schedule the class or screening of your choice
  • Provide information about Memorial programs and services

Online resources

  • Find a doctor
  • Sign up for a class
  • Search the health library
  • Check symptoms

In addition to a nurse advice line, HealthLink at Memorial Hospital provides classes, health risk analyses, screenings and other wellness programs.

» More about: HealthLink

USOC Partnership

UCHealth - Colorado Springs Olympic Training Center, Official Health Care Partner

The Team behind the Team

UCHealth is the official hospital of the U.S. Olympic Training Center in Colorado Springs. We are proud to provide exceptional health care to the exceptional athletes on Team USA.

Elite athletes combine a drive to excel with relentless, focused discipline. They know that excellence takes work, that hard-won personal bests are just the latest metrics to exceed on the arduous journey to world-class performance.

Every athlete who pushes to improve makes Team USA stronger. UCHealth providers and staff do the same. Our teams of cardiologists, primary care physicians, neurologists, orthopedists, trauma specialists, and physical therapists see every patient encounter as a chance to provide the best possible treatment.

Our institutions provide superior care to our patients and committed service to our communities. Together, we push the boundaries of medicine, attracting more research funding, hosting more clinical trials, and improving patient health through innovation.

Ways to Give

Your support helps us enhance and save lives

Extraordinary generosity is what helps us provide extraordinary care.

Memorial Hospital urges you to consider a donation to this life-saving and life-changing organization. Your donation goes directly to programs and facilities that impact the health and well-being of your family, friends and neighbors in southern Colorado.

Visit the Memorial Hospital Foundation Page

Volunteering at Memorial Hospital North

Click here to our main Volunteer page to find out more about volunteer opportunities at Memorial Hospital and throughout the UCHealth system.


Education and Programs

UCHealth University of Colorado Hospital & Memorial Hospital is an approved provider of continuing nursing education by the Western Multi-State Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Arizona, Colorado, Idaho, and Utah Nurses Associations are members of the Western Multi-State Division of the American Nurses Association.

Continuing nursing education (CNE) activities delivered by the Department of Professional Development are delivered to Registered Nurses and other healthcare professionals in Colorado and the surrounding Western region states. The target audience for CNE activities delivered by Professional Development includes all registered nurses and other healthcare professionals within this geographic range with a particular focus on RN employees of UCHealth. The Professional Development Department offers both provider-directed, provider-paced and provider directed, learner-paced activities for a wide variety of content areas such as Critical Care, Evidence-Based Practice and Research, End-of-Life & Palliative Care, Perinatal Loss, and Nursing Leadership, each specifically designed to meet learner’s educational needs. In addition, some CNE activities are co-provided to fit the educational needs of other healthcare providers.

For more information regarding UCH’s Continuing Education Programs contact:

Therese Sedillo
Educational Program Coordinator
Phone: 720-848-6694

Grievance Process

Concerns regarding your care

Memorial Hospital strives to meet patients’ expectations for care and service in a consistent manner. Patients, or their personal representatives, have the right to submit a verbal or written complaint 24 hours a day. Memorial Hospital and its Board of Trustees have approved the following process to assist you with the complaint or grievances process.

Step 1: Prompt resolution for verbal complaints

If you voice a complaint to a Memorial Hospital staff member, and you are satisfied with the actions taken on your behalf, the complaint is considered resolved.

Step 2: Filing a Grievance

If your verbal complaint is not promptly resolved to your satisfaction as stated in Step 1, or if you verbalize your request to file a grievance, or submit a written complaint, the complaint will be forwarded to the Memorial Hospital Patient Representative Office. Complaints are received 24 hours a day at 719-365-5621. The Patient Representative will contact the patient within three (3) calendar days to acknowledge that it was received.

Medicare Beneficiaries: If the grievance concerns quality of care, or premature discharge from the facility, the Patient Representative will immediately refer the grievance to Case Management. At the patient’s request, the grievance will be referred to the Hospital Quality and Patient Safety Committee of the Board of Trustees. Patients also have the right to appeal an impending hospital discharge.

Step 3: Investigation

The Patient Representative will conduct a quality review of the grievance in collaboration with leadership from the area/unit at Memorial. The Patient Representative will provide you a written response regarding the grievance investigation within seven (7) calendar days from the time the grievance was received.

Step 4: Appealing the Grievance

If you are dissatisfied with the quality review outcome, at your request, the grievance will be forwarded to the Memorial Hospital Chief Executive Officer (CEO) or his designee for an appeal review. The CEO or designee will investigate and provide a written response of his/her findings to you within ten (10) calendar days. The Patient Representative will contact you upon receipt of the appeal to acknowledge that it was received.

Step 5: Referral to the Colorado Department of Public Health and Environment

If you remain dissatisfied with the CEO or designee’s response, at your request, the Patient Representative will forward the grievance and all-related reports to the Department of Public Health and Environment. Information regarding the Department of Public Health and Environment’s investigation will be directly communicated to the patient by the state.

You may also file a grievance directly with the Colorado Department of Public Health and Environment, Executive Director, Health Facilities Division, or the Colorado Department of Regulatory Agencies. Memorial Hospital is also a Joint Commission-Accredited organization, which means patients may also contact the Joint Commission.

Colorado Department of Public Health and Environment
Executive Director Health Facilities Division 4300 Cherry Creek Drive South
Denver, CO 80246
Phone: 1-303-692-2800 or 1-800-886-7689, ext. 2800

Colorado Department of Regulatory Agencies:
303-894-7855 or 800-886-7675.

The Joint Commission
Office of Quality Monitoring One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Toll free: 1-800-994-6610
Fax: 1-630-792-5636

For more information on Memorial’s grievance process, please contact the Patient Representative Office at 719-365-5621 or 1400 E. Boulder St., Colorado Springs, CO 80909 or

Gift Shop

Our toll-free number is 1-800-523-1225 (ask for extension 42709).

>> Visit our web page

Board of Directors

Elizabeth B. Concordia
President/CEO, UCHealth

Victor (Gene) Renuart, Jr., Chair
General, USAF (Ret.)

Anthony DeFurio, Secretary/Treasurer
Chief Financial Officer, UCHealth

Frank Caris, Vice Chair
Chief Executive Officer, dpiX LLC

Richard F. Celeste
Principal, RFC NextAct LLC
Senior Advisor, ForImpact/The Suddes Group
President, Colorado College (Ret.)

Karla Grazier
President/CEO, Discover Goodwill of Southern & Western Colorado

Frederick Henri Michel, MD
CMO/Medical Director, Mental Health Partners (Boulder, CO)

Jena Hausmann
President/CEO, Children’s Hospital

Michael D. Welch, DO
VP of Medical/Dental, Peak Vista Community Health Centers

Mina L. Liebert
Public Health Planner, El Paso County Public Health

Bill Neff, MD
Chief Medical Officer, UCHealth


Awards and recognition

Some of Memorial’s recent recognition and awards include:

  • Colorado Patient Safety Coalition: 2010 Patient Safety Award for Decreasing Fall Rates.
  • Consumer Choice Award, 2008/2009, National Research Corporation (NRC): This award was based on a study of more than 200,000 households, wherein consumers were asked to rate their local hospitals on quality and image. Memorial is one of 225 hospitals in the nation to receive this award and the only one in Colorado Springs.
  • One of the Top 100 Cardiovascular Hospitals, Thomson Top 100 Hospitals® (formerly named Solucient 100 Top Hospitals) (2007)
  • Outstanding Achievement Award for the Oncology Service Line, American College of Surgeon’s Commission on Cancer: Memorial
    is the only cancer program in southern Colorado to have reached this highest honor.

  • Colorado Springs Business Journal “Best Of” Awards, 2008: Best Hospital, Best Business Board to Sit On, Best Large Company with a Promising Future, Best Minority Business Leader.
  • Cintas Document Management Environmental Award: Memorial received Cinta’s Environmental Award for being one of the top ten customers in Colorado with the largest positive environmental impact. Received June, 2008.
  • Rehab Patient Care Unit (RPCU) Awarded “Top Performer”:  The unit was recently given a “Top Performer Award” by Uniform Data Systems. Uniform Data Systems provides national benchmarking information for Inpatient Rehab Facilities and this distinction indicates that the RPCU is performing in the top 10 percent of more than 800 subscribers to their service in the areas of clinical outcomes and clinical efficiency. This is the second year in a row that the unit has received this award.
  • Department of Health and Human Services Organ Donation Excellence Award: Medal of Honor (June 2007-May 2008) – Memorial received an award for organ donation excellence from the Department of Health and Human Services. The Medal of Honor is given to hospitals that have been able to sustain a donation rate of 75 percent or more for at least a year and have had at least eight potential organ donors. Memorial’s donation rate was 100 percent. The awards are part of the National Organ Donation Breakthrough Collaborative, an initiative launched in 2003 to encourage organ donation in hospitals throughout the country. Throughout Donor Alliance’s two-state service area, the donation rate for the award period of June 1, 2007 to May 31, 2008 was 83 percent, with 106 organ donors recovered and 351 organs transplanted.
  • Fall 2009 (award is annual): Memorial was awarded the Beacon Award for Critical Care Excellence®. This award was created by AACN (American Association of Critical-Care Nurses) in 2003 to challenge acute and critical care nurses to improve the care provided to acutely and critically ill patients. Only three Colorado hospitals have received it, including Memorial. There are an estimated 6,000 intensive care units in the United States, 188 or those units have been recognized for excellence by this award, 25 units have achieved the award more than once.
  • 2010 Healthcare Advantage Award: Thomson Reuters has selected Memorial Hospital, Colorado to receive a 2010 Healthcare Advantage Award to honor our use of Thomson Reuters products and services to achieve extraordinary improvement in business line performance.
  • Southwest Oncology Group (SWOG): Memorial’s Cancer Medicine and Oncology Clinical Trials team have been recognized as being in the top 1 percent for accruing to SWOG oncology research trials.