UCHealth Medical Center of the Rockies is a 166-bed regional medical center in Loveland, Colorado with a full spectrum of services and specializing in heart and trauma care.

MCR has two intensive care units, a birthing center and a special care nursery, a medical nursing unit, a surgical nursing unit, and full-service radiology and laboratory departments. The hospital is home to Air Link, UCHealth’s emergency medical and critical care air transportation program.

Surgical services include general surgery, cardiothoracic, orthopedic trauma and neurological trauma. Robotic-assisted surgery also plays a prominent role in patient care. MCR also has an acute dialysis unit.

Whether you’re a guest or a visitor at Poudre Valley Hospital in Fort Collins or Medical Center of the Rockies in Loveland (view the MCR patient guide), our goal is to deliver world-class care and customer service that exceeds your expectations.

Our doctors and nurses will make sure you receive the best possible care. Our staff and volunteers will do everything they can to make your visit comfortable. Our hospitals offer amenities such as free wireless Internet, kitchens and lounges.

If there’s anything we can do to make your stay more comfortable, please don’t hesitate to ask. We’re here for you.

Patient and visitor information


Admission process

Pre-admission appointment

Bring the following items to your pre-admission appointment:

  • A list of your medicines (prescription and non-prescription) you are currently taking, along with their dosage amounts and when you take them. You may bring the bottles or containers. Include supplements, vitamins, and herbs you routinely take.This medication form can help you create an up-to-date medication list.
  • Any forms you were asked to bring with you.
  • Your insurance information and Medicare card, if you have one.
  • A copy of your living will or advance directive, which will be placed in your medical record.

Once your doctor refers you for surgery or a procedure at Medical Center of the Rockies or Poudre Valley Hospital, your doctor’s office typically will schedule a pre-admission appointment for you. This appointment is required before surgery.

Call 970-624-1500 as soon as possible to schedule your pre-admission appointment if your doctor’s office has not done so already.

During this appointment you will:

  • Meet with an admissions clerk to verify that all paperwork is accurate
  • Learn the total out-of-pocket expense of your procedure
  • Meet with a pre-admission nurse who will explain what to expect the day of surgery and which currently prescribed medications can be taken before the surgery

You may also complete any required diagnostic tests after meeting with the nurse. Ask your doctor if you can eat or drink before your appointment.

The day of your procedure or surgery

Bring the following items on the day of your surgery:

  • Insurance card and/or prescription plan card, and current photo ID.
  • Any additional papers given to you by your doctor’s office.

Other helpful tips

  • Leave your jewelry and valuables at home.
  • Wear loose-fitting clothes you can put on easily when it’s time to leave.
  • Bring only a few personal items, such as a toiletry kit.
  • If you are having surgery and you need to bring a suitcase, leave it in your vehicle when you get here. It can be brought to your room later.

Visitors

Medical Center of the Rockies does not restrict visiting hours to certain times of the day.

Guests may receive visitors 24 hours a day. After 9 p.m. visitors can only enter the building through the emergency department entrance on the north side of the hospital.

Stop by the information desk inside the doors of the main entrance if you need assistance.

Lodging near MCR

Medical Center of the Rockies offers assistance with lodging options for out-of-town patients and their families. Our concierge service can help in advance with lodging.

Many local hotels offer rooms at a reduced rate and are located just a few minutes from Medical Center of the Rockies.

Hotels near Medical Center of the Rockies
The Loveland Chamber of Commerce has a list of hotels and lodging.

MCR does not provide transportation to and from the hotels, but some hotels have their own shuttle.

Parking

Parking is free in our patient and visitor lots. The main lot is on the west side of the hospital and the Emergency Department lot is on the north side. Just follow the signs from Rocky Mountain Avenue to the main entrance.

Download a diagram of the MCR parking lots

Stork parking
Parents-to-be can find easy, reserved ‘Stork Parking’ spaces near the Emergency Department entrance on the north side of the hospital. Use these parking spaces if you’re in labor. One of our volunteers or staff will be happy to take you to the Birthing Center on the 5th floor.

Tobacco-free campus

Tobacco of any kind is not permitted anywhere inside or on MCR grounds.

Patient rights

You enjoy many rights as a hospital patient.

Privacy (HIPAA) and your information

At your request we keep information about your hospital stay private and confidential, as required by federal law (the Health Insurance Portability and Accountability Act, or HIPAA).

One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.

We’ll write your password on a note card for you to keep.

Advance directives

We can help you complete a Living Will or other advance directive at your pre-admission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.

If you decide to complete an advance directive while you’re in the hospital, just ask your nurse to make arrangements.

Security

Our security staff is here for you. If you’re coming and going from the hospital late at night and would like an escort to your vehicle, ask your nurse to contact our officers.

Public transportation

Public transportation and taxi service are available to Medical Center of the Rockies. MCR does not provide transportation to or from the hospital.

Bus service

COLT bus service stops at MCR.   For more information, call 970-962-2700.

The COLT Paratransit Service offers door-to-door transportation services within Loveland city limits for people 60 and older, and individuals whose physical and/or mental disabilities prevent them from using regular fixed route service.

Taxi service

Yellow Cab taxi provides taxi service in Loveland, Fort Collins, Greeley and Longmont. Call Yellow Cab at 970-224-2222.


Services and Amenties

Food services

Medical Center of the Rockies offers a full cafeteria and coffee bar for your nutritional needs while visiting a guest.

Cafeteria and room service

Café 2500, our full-service cafeteria, is located on the lower level and open from 7 a.m. to 7 p.m. and 12 a.m. to 2:30 a.m. seven days a week. Guests may purchase food in Café 2500 or order room service. Room service is available from 7 a.m. to 7 p.m. You may be able to select entrees from a menu, depending on your physician’s order. Visitor trays are also available for $6, collected when the tray is delivered. Dial 970-624-7559 or x47559 within the hospital to order.

MCR Menu

MCR Menu Spanish

The Blend coffee bar located next to Café 2500. It serves coffee drinks, tea drinks and bakery items.

Vending machines are located around the corner from Café 2500 in the lower level of the hospital.

Concierge services

We would be pleased to assist you with reservations, referrals, information, errands and questions before or during your hospital stay.

Phone: 970-624-1854
Hours:
Monday through Friday, 7 a.m. to 7 p.m.
Saturday, 9 a.m. to 4 p.m.
Sunday, 10 a.m. to 4 p.m.

Location:
The concierge is located at the main level entry information desk on the first floor.

Using the concierge

We can help make your day easier with such services as:

  • Arranging discount accommodations for out-of-town guests
  • Referrals and directions to local restaurants, parks, businesses, theaters and movies
  • Scheduling haircuts
  • Getting clothes to the laundry or dry cleaners
  • Delivering you a newspaper, magazine or video in the hospital
  • Mailing letters, cards and packages
  • Ordering flowers
  • Personal shopping
  • Calling for a taxi or shuttle service
  • Gift wrapping
  • Web searches for flights, weather and business information
  • Wheelchair assistance
  • Escorting guests to the cafeteria (on the lower level)
  • Sending faxes
  • Clerical services (photocopying, mailings, etc.)
  • Meeting and assisting visitors for a patient
  • Scheduling car wash and locksmith services
  • Giving hospital tours
  • Celebrating patient birthdays and anniversaries
  • Helping arrange pet care
  • Arranging for a therapeutic pet or clown visit in the room
  • Notary, Living Wills, Durable Powers of Attorney, etc.

Please note: Some services we provide may have a cost from an outside business. The concierge will discuss this with you.

Spiritual services

If you need spiritual support, a hospital chaplain is always available to help. Chaplains provide spiritual encouragement and counsel as well as compassionate emotional support for people of all faiths.

Chaplain services
Call 970-624-1325 or ask your nurse to page the chaplain

The non-denominational chapel at Medical Center of the Rockies is available for prayer and meditation 24 hours a day. It is on the first floor down the north hall from the main lobby.

In your room

Get Well Network

Patient rooms include a flat-panel television with cable, internet access and the GetWell Network, which offers hundreds of health education videos on topics from breastfeeding to incision care to post-surgery exercise. Our volunteers can help guide you through the GetWell Network. Call (x58580 at PVH and x41850 at MCR) within the hospital to schedule an appointment.

Internet access

Internet access is available via the GetWell Network on your in-room television or free via our wireless network if you prefer to use your personal laptop or wireless device.

Referrals

Transfers, direct admits and consultations:

Call DocLine at 1-844-285-4555.

Volunteer

Share your time and talents by volunteering at  Medical Center of the Rockies or other UCHealth sites in northern Colorado. Hundreds of community members are volunteers. You’ll make new friends, enjoy a change of pace, gain a new perspective, learn more about health care and, most importantly, you’ll help the UCHealth effort to improve lives. Go to our main Volunteer page to find out more about volunteer opportunities at UCHealth facilities in Fort Collins, Loveland, Steamboat Springs, metro Denver, and the Colorado Springs area.

Ways to give

Giving of oneself is the ultimate gift to our world. We treasure the time and energy our volunteers give back each and every day. Make a gift or volunteer with the PVH and MCR Foundation.

Leadership

View Medical Center of the Rockies Leadership