- UCHealth Visitation policy
- What you should do if you think you have COVID-19
- Helpful information for patients and the public
- Information for community providers
- Show your support for UCHealth employees by leaving notes of encouragement
- Virtual Urgent Care is safe, affordable, and available 24/7
Please scroll down for additional stories and resources about COVID-19.
Safety is paramount for patients and caregivers at all UCHealth hospitals and facilities as we cope with coronavirus (COVID-19).
UCHealth experts have deep experience dealing with infectious diseases and have trained for years to keep our facilities and our community safe.
“Every hospital is implementing plans to ensure the highest levels of safety for all involved,” said Dr. Michelle Barron, an expert on infectious diseases and medical director for Infection Prevention and Control at UCHealth University of Colorado Hospital.
“If you have symptoms, please ask for help,” Barron said.
Remember that early research from the original outbreak of COVID-19 in China shows that up to 80% of those who get the illness will have mild to moderate symptoms.
How we’re putting your safety first:
- Valet parking has been temporarily put on hold at many UCHealth facilities and hospitals to help keep you and your family safe by limiting close contact. At University of Colorado Hospital, valet parking is still available at the Anschutz Outpatient Pavilion (AOP) Monday through Saturday from 6 a.m. until 8 p.m. Please leave yourself additional time to park your own vehicle. We apologize for any inconvenience this may cause.
- Separating patients with suspected infections from healthy patients. Every UCHealth facility has designated negative pressure spaces, where caregivers can isolate and treat people who are concerned that they might have symptoms of COVID-19 or other infectious illnesses, like the flu. We are accustomed to caring for the sick, while keeping healthy people well. Do not hesitate to get the care you need.
- Limiting visitors to protect patients and providers.
- Protecting our medical providers. UCHealth has plenty of protective equipment on hand and we will do all we can to take great care of our extraordinary caregivers so they, in turn, can take great care of you.
UCHealth Visitation policy
For the safety of our patients, providers and staff, we are not accepting visitors at this time.
- Exceptions to these guidelines may be considered on a case-by-case basis for patients who are at the end of life, and our birth centers and maternity areas have slightly different restrictions for their units. To find the phone number for a unit or hospital, click here.
- Maternity: one support person per 24-hour period
- NICU: two parents or guardians per 24-hour period
- Minors who are patients: one parent or guardian may stay with minor
- End-of-life patients: two visitors allowed; please discuss with your loved one’s care team.
- Clinic, procedure, surgery, emergency departments: one person to accompany a patient if necessary for support
- No visitors under the age of 16
- Visitors with cold or flu symptoms or a fever are not allowed in the building unless they are seeking care
- If a patient comes to an emergency department with a minor, the minor should be allowed to remain with the patient in the ED if there’s no other family member present to care for the child.
- We encourage family members and friends to use digital devices to connect with their loved ones in the hospital. Video chats, messages and telephone calls are important to help support patients.
- Please call ahead before your appointment if you have a fever, a cold, or flu symptoms, or if you think you may have been exposed to the coronavirus (COVID-19).
- Patients checking in must tell staff and ask for a mask if they have: A fever, cold symptoms (cough, sore throat, runny nose, shortness of breath); Flu symptoms (fever, chills, body aches, etc.).
These rules are in place to protect you and your family, UCHealth patients, staff and providers. This policy follows Centers for Disease Control and Prevention (CDC) guidelines.
Thank you for helping us provide your loved ones with extraordinary care.
- Maternidad – un visitante por un período de 24 horas.
- NICU- dos padres o tutores por períodos de 24 horas.
- Menores que son pacientes-uno de los padres o tutores puede permanecer con el menor.
- Excepciones pacientes terminales- esto es caso por caso; por favor discuta con el equipo médico de su familiar.
- Clínica, procedimiento, cirugía, departamentos de emergencia- una persona de apoyo para acompañar a un paciente, si dicho apoyo es necesario.
- No se permiten visitantes menores de 16 años.
- Los visitantes con síntomas de resfriado, gripe o fiebre no están permitidos en el edifico, a menos que estén buscando atención.
- Si un paciente acude a un departamento de emergencias con un menor, se debe permitir que el menor permanezca con el paciente en el servicio de urgencias si no hay otro miembro de la familia presente para cuidar al niño.
Estas reglas han sido creadas para la protección de toda su familia. Siguiendo las pautas del Center for Disease Control and Prevention – Centro para el Control y la Prevención de Enfermedades (CDC).
Sólo se necesita 1 persona para propagar gérmenes, virus, y enfermedades como el coronavirus (COVID-19), especialmente en un espacio pequeño como la sala de un hospital o una sala de examen. Cuanto más podemos reducir el número de visitantes a este lugar, más lograremos reducir el riesgo de propagación de gérmenes.
Queremos que todos se mantengan seguros y saludables.
Gracias por ayudarnos a entregarle a sus seres queridos un cuidado extraordinario.
How you can care for yourself and your loved ones.
- Wash your hands often with soap and water.
- When possible, avoid touching your face.
- Stay home as much as possible.
How to get help:
For updates about cases of the coronavirus in Colorado, please click click here.
For those who have general questions about COVID-19, please check with the Colorado Department of Public Health and Environment.
- People can call 303.389.1687 or 1.877.462.2911 for answers in many languages. Or, for those seeking answers in English, you can email COHELP@RMPDC.org.
- If you have questions about your health, use My Health Connection to email your provider.
- If you think you have symptoms of COVID-19, please call or email your provider. You may be advised to stay home and isolate yourself while you heal.
- Please check back here for regular updates. Scroll down to learn more about COVID-19.
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UCHealth has increased its screenings, as have government officials. Experts in infectious disease and your health care providers are working hard to keep you safe.
The CDC is updating information about COVID-19 on its website.
The latest from the Colorado Department of Public Health and Environment
Patients who have general questions can call the Colorado Department of Public Health and Environment at CO-Help at 303.389.1967 or 1.877.462.2911 or email COHELP@RMPDC.org. Answers are available in English and Spanish (Español), Mandarin and more.