Helpful information for patients and visitors regarding COVID-19

April 15th, 2020

Safety is paramount for patients and caregivers at all UCHealth hospitals and facilities as we cope with coronavirus (COVID-19).

Have an appointment?

All patients and visitors will be screened for symptoms of COVID-19 before being allowed to enter. You can use the UCHealth mobile app to answer symptom screening questions before you arrive. If you don’t have the mobile app, you can download it from either the Apple App Store or from Google Play. Log in with your My Health Connection account and look for the screening checklist on the app home screen.

UCHealth experts have deep experience dealing with infectious diseases and have trained for years to keep our facilities and our community safe.

“Every hospital has implemented plans to ensure the highest levels of safety for all involved,” said Dr. Michelle Barron, an expert on infectious diseases and medical director for Infection Prevention and Control at UCHealth University of Colorado Hospital.

“If you have symptoms, please ask for help,” Barron said.

Remember that early research from the original outbreak of COVID-19 in China shows that up to 80% of those who get the illness will have mild to moderate symptoms.

How we’re putting your safety first:

  • Valet parking has been temporarily put on hold at many UCHealth facilities and hospitals to help keep you and your family safe by limiting close contact. Please leave yourself additional time to park your own vehicle. We apologize for any inconvenience this may cause.
  • Separating patients with suspected infections from healthy patients. Every UCHealth facility has designated negative pressure spaces, where caregivers can isolate and treat people who are concerned that they might have symptoms of COVID-19 or other infectious illnesses, like the flu. We are accustomed to caring for the sick, while keeping healthy people well. Do not hesitate to get the care you need.
  • Limiting visitors to protect patients and providers.
  • Protecting our medical providers. UCHealth has plenty of protective equipment on hand and we will do all we can to take great care of our extraordinary caregivers so they, in turn, can take great care of you.

How you can care for yourself and your loved ones.

  • Wash your hands often with soap and water.
  • When possible, avoid touching your face.
  • Stay home as much as possible.
  • Wear a mask.
  • Be sure to practice physical distancing and stay 6 feet away from others.

How to get help:

For updates about cases of the coronavirus in Colorado, please click click here.

For those who have general questions about COVID-19, please check with the Colorado Department of Public Health and Environment.

  • People can call 303.389.1687 or 1.877.462.2911 for answers in many languages. Or, for those seeking answers in English, you can email
  • If you have questions about your health, use My Health Connection to email your provider.
  • If you think you have symptoms of COVID-19, please call or email your provider. You may be advised to stay home and isolate yourself while you heal.



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About the author

Kati Blocker has always been driven to learn and explore the world around her. And every day, as a writer for UCHealth, Kati meets inspiring people, learns about life-saving technology, and gets to know the amazing people who are saving lives each day. Even better, she gets to share their stories with the world.

As a journalism major at the University of Wyoming, Kati wrote for her college newspaper. She also studied abroad in Swansea, Wales, while simultaneously writing for a Colorado metaphysical newspaper.

After college, Kati was a reporter for the Montrose Daily Press and the Telluride Watch, covering education and health care in rural Colorado, as well as city news and business.

When she's not writing, Kati is creating her own stories with her husband Joel and their two young children.