Community paramedics

The right care . . . in the right place.

About us

UCHealth EMS member providing at-home care to patientIf you are a health care provider, public safety professional, care manager or social worker, you may refer someone into the UCHealth community paramedic program.

UCHealth community paramedics provide mobile, integrated health care services that are designed to reduce patient ER visits and hospital readmissions. Community paramedics ensure that patients who lack the ability to access health care services can get the care they need in a timely manner, no matter where they are.

Our community paramedics are trained, skilled health care clinicians with years of operational street knowledge, with expertise in the delivery of both emergent and non-emergent care. They are deeply trusted in the communities we serve across cultural, racial, age, gender, religious, and socioeconomic classes.

In addition to providing general in-home care, our community paramedics division offers these specialized programs:

  • EMS Loyalty Program (911 high utilizers)
  • Readmission Avoidance Program
  • Hospice Revocation Avoidance Program
  • Mental Health Partnership and Crisis Response Team (CRT)
  • Immunization and outreach medical clinics

UCHealth’s community paramedic program is unique in our area, offering these services:

  • Implementing specialized protocols to treat and monitor congestive heart failure, COPD, post-myocardial infarction, and post-cardiac surgery.
  • Offering in-home care that includes protocol-driven medical procedures. This includes, but is not limited to, IV diuresis and hydration with follow-up lab work, nebulizer with medication delivery, and 12-lead EKG with interpretation and transmission.
  • Services include monitoring and trending of vital signs, weight and medications; timely communication of abnormal findings to the referring provider; and identification and documentation of recommended versus actual medication usage.
  • We deliver to local labs point-of-care lab work (including BMP, H&H, blood glucose, blood alcohol, clean-catch UA, and INR) and home blood draws, with results made available to the patient’s care team for timely follow-up.
  • Patients’ initial visit includes assessment of in-home environment and identification of the need for and referral to in-home support services, community resources and assistance with coordination of follow-up appointments, as needed.
  • Patients are provided with a direct phone number in order to access community paramedics 24/7 for questions or concerns during the enrollment period.
  • We reinforce health care provider discharge instructions and treatment plans, provide education specific to each patient’s health literacy level, and provide medication reconciliation and reminders of follow-up appointments.

UCHealth’s Community Paramedic medical director, Dr. Michael Osborn, oversees a rigorous, clinical-quality assurance program that includes specialized training, regular chart audits and ongoing clinical reviews.

Request EMS services

Patients are enrolled who use 911 four or more times in 90 days, or who are referred into the program by ED care managers, other ED clinical providers and/or other public safety entities due to high ED utilization.

UCHealth EMS community paramedics will conduct regular home visits to enrollees, connect them to available resources, and teach them how to better manage their own health care.

Patients deemed at risk for a 30-day readmission can be referred to us by the patient’s care manager, nurse navigators or PCP team.

We will conduct a series of home visits to educate the patient and family on appropriate care management, and to help connect the patient to their care management team. Our community paramedics also complete a screening for social determinants of health in the home with the patient and family to determine what resources are needed.

Patients and their families who are at risk of revoking hospice status by calling 911 for an urgent trip to the ED are identified by the hospice agency.

Through an innovative partnership with local mental health agencies and law enforcement, we collaborate to provide effective, episodic medical care and medical assessment stability in the field.

Our CRT units can provide point-of-care testing, urinalysis, EKG, medical assessment and behavioral health assessment while on the scene.

Through an innovative partnership with community agencies and the Larimer County Corrections Center, we provide immunization and medical clinics to patients who struggle to receive access to care.

In cooperation with the community’s health care partners, this program will safely:

  • Boost each patient’s satisfaction with their overall health care experience.
  • Increase referring providers’ knowledge of the patient’s home environment, including medication usage, health routines and living habits.
  • Improve referring provider’s access to accurate and timely early warning signs of worsening conditions.
  • Fend off worsening of chronic illness through close observation and early reporting of symptoms.
  • Avoid unplanned hospital readmissions and unnecessary utilization of emergency services (such as a call to 911 or a visit to the emergency department).