UCHealth is extending its implementation of DUO multifactor authentication beyond its current scope of e-PCS workflow in Epic.

On March 12, 2019, DUO will be enabled for all staff and affiliates using the MyApps.uchealth.org Citrix portal for remote access. When working remotely, such as from home and other locations that are not on the internal UCHealth network, MyApps will require DUO multifactor authentication. Exclusions for Community Connect clinics and UCDenver/CUMedicine locations will be in place to maintain provider efficiency.

If you are a provider already using DUO for Epic e-PCS workflows, or you have already participated in our DUO pilot project, you are already registered and ready for this go-live. We do still encourage you to review the documentation on this page as you may learn some additional tips and helpful suggestions.

Special note for Lawson and Kronos users

Historically, Lawson and Kronos have been available to remote users directly through a web browser. As part of the DUO go-live, remote users of Lawson and Kronos will be re-directed through the MyApps portal so that these apps will benefit from the additional security DUO provides.

Why are we using DUO?

Login credentials are more valuable than ever and are increasingly easy to compromise. Over 90% of breaches today involve compromised usernames and passwords, and UCHealth is an enticing target to bad actors.

Two-factor authentication enhances the security of your account by using a secondary device to verify your identity. This prevents anyone but you from accessing your account, even if they know your password.

What is DUO multifactor authentication?

Multifactor authentication is probably something you are familiar with already, as many financial and other services you use in everyday life might require it now. It can come in the form of text messages containing a code you have to enter in, a callback, or other mechanisms.

What makes DUO special is the highly preferred “Push” notification you can receive on your mobile phone. You will simply need to tap the “Approve” button to finish your authentication.

Mobile phone setup and registration

>> Set up DUO on your mobile phone

>> Using DUO with the Citrix Receiver or Workspace App

>> DUO provider tips

Changed or updated your mobile phone?
>> Register your new phone

Want to add additional or backup devices to your DUO profile?
>> Get instructions