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At UCHealth Grandview Hospital, we help patients live extraordinary lives. UCHealth Grandview Hospital proudly provides the highest quality orthopedic and sports-medicine care in a convenient location while helping address Colorado’s need for improved access to emergency medical care.
UCHealth Grandview Hospital, located in Colorado Springs and serving the city and surrounding communities, is a 22-bed, state-of-the-art micro hospital established in 2016 and redesigned in 2018 to focus on advanced orthopedic care.
Looking for specialized orthopedic care or need attentive emergency care? Whatever your health situation, your comeback starts here.
Patients and visitors
Admissions is open seven days a week, 24 hours a day and can be reached at 719.272.3600.
The Case Management staff at UCHealth Grandview Hospital performs several functions. We work with you, the patient, and your family as an advocate during your hospital stay. We will assist and help you plan for your discharge home or to another facility if appropriate. We will work with your insurance to maximize your benefits and pre-authorize home needs as necessary. Your discharge plan may include the need for other services such as home oxygen, medical equipment or home-care services. The Case Management staff will assist in making these arrangements.
All of our services are coordinated through your physician. We work closely with all of the ancillary staff to determine a safe discharge plan.
The Case Management office is located on the Patient Care Unit or you can call 719.272.3600 and ask to speak to a Case Manager.
UCHealth Grandview Hospital encourages you to ask questions about your care during your stay. If we don’t meet your expectations or you have a specific concern during your stay, please let your caregiver know. You may also request to speak with the department manager or hospital supervisor.
Resolving a concern
If you feel that your complaint has not been fully resolved, you may contact our Performance Excellence/Quality Management Department directly by dialing 719.365.8460 from any hospital phone. We welcome the opportunity to work with you to help resolve any remaining concerns you may have. From outside the hospital, please call 719.365.8460.
Medicare beneficiaries: If the grievance concerns premature discharge from the facility, the patient representative will immediately refer the grievance to the Care Coordination team. The patient representative will forward quality-of-care concerns to KEPRO upon request.
The patient representative will conduct a review of the grievance in collaboration with Clinical Quality department and leadership from the area/unit at UCHealth Grandview Hospital. The patient representative will provide you with a written response regarding the grievance investigation within 15 business days from the time the grievance was received.
Appealing the grievance.
If you are dissatisfied with the quality-review outcome, at your request, the grievance will be forwarded to the UCHealth Grandview Hospital Chief Executive Officer (CEO) or his designee for an appeal review.
The CEO or designee will investigate and provide a written response of his/her findings to you within 10 business days. The patient representative will contact you upon receipt of the appeal to acknowledge that it was received.
If you remain dissatisfied with the CEO or designee’s response, at your request, the Patient Representative will forward the grievance and all related reports to the Colorado Department of Public Health and Environment. Information regarding the Colorado Department of Public Health and Environment’s investigation will be directly communicated to the patient by the state.
You may also file a grievance directly with the Colorado Department of Public Health and Environment, Health Facilities Division or the Colorado Department of Regulatory Agencies. UCHealth Longs Peak Hospital is also a Joint Commission-Accredited organization, which means patients may also contact the Joint Commission.
For more information on the UCHealth Grandview Hospital grievance process, please contact the Patient Representative Office at 719.365.5621 or mail a letter to 5623 Pulpit Peak View, Colorado Springs, CO 80918, Attention: Patient Advocate.
UCHealth Grandview Hospital’s eatery is located on the first floor of the hospital on the west side of the building. The cafeteria offers hot meals, cold drinks, sandwiches, salad bar and snacks. Breakfast, lunch and dinner are available daily. See hours for each of our locations below.
Monday through Thursday
- Breakfast 7–10 a.m.
- Lunch/Dinner 11 a.m.–7 p.m.
- Breakfast 7–10 a.m.
- Lunch/Dinner 11 a.m.–2 p.m.
UCHealth Grandview Hospital has several interpretation services.
The TeleLanguage Line is a service that is accessed through the telephone in the patient-room areas or by a phone provided by our employees in other areas of the hospital. The language line is available 24 hours a day, seven days a week, and may be used to access more than 30 different languages.
On-site Spanish interpretation is a pre-arranged service that is generally available Monday–Friday 8 a.m. to 5 p.m. Advance notice of 24 hours is preferred. To request this service, please call 719.272.3600.
These services are available free of charge and can be arranged by any employee at UCHealth Grandview Hospital.
Parking at UCHealth Grandview Hospital is free and located on campus.
Please inform the nursing staff if you will be leaving your car in the parking lot during your hospital stay. During the winter, security staff might need to move your car for snow-removal purposes if the car is left overnight.
UCHealth Grandview Hospital only accepts service animals in the building. Healing Friends is a service at UCHealth Grandview Hospital in which volunteers and their trained dogs visit with patients and families during normal operating hours.
UCHealth Grandview Hospital has on-site security 24 hours a day.
Security services offered at UCHealth Grandview Hospital:
- Facility and campus monitoring.
- Escorting patients and visitors throughout the campus.
- Lost and found.
Please consult the nursing staff before inviting or bringing a child to visit a patient. Sick children are not permitted to visit at any time.
Intensive Care Unit
Visiting hours are dependent on the patient’s condition. Please call prior to visiting.
One visitor is allowed per patient. No children are permitted to visit.
Visiting when you’re sick
We highly discourage visiting while sick.
UCHealth Grandview Hospital’s doors are open during the following times:
- Main entrance—6 a.m. to 8 p.m.
- Visitor entrance—6 a.m. to 8 p.m.
- Emergency Department walk-in entrance—24 hours a day.
Anyone wishing to enter UCHealth Grandview Hospital at other times must use either:
- The red telephone near the main entrance inside the entry doors.
- The push button by the Emergency Department walk-in door.
Rubber balloons are not allowed in the hospital due to latex-acquired allergies of staff and patients.
UCHealth Grandview Hospital offers free Internet access. Our network is UCH-Visitor.
Emergency Virtual Health visits enable specialists to consult with local emergency room physicians via video conferencing to help with specific patient emergencies such as stroke or trauma.
UCHealth has a robust telestroke program to help hospital ED physicians across the state of Colorado and southern Wyoming treat stroke patients in record time, saving every precious brain cell possible. Virtual Health allows neurology specialists to provide expert guidance to community hospital providers. These providers can now keep, and treat, many stroke patients they may not have been able to before.
If a patient needs more advanced care, we transport that patient to one of the country’s best Comprehensive Stroke Centers.
Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).
You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.
For the best experience, download the UCHealth app today.
Types of illnesses treated in a Virtual Visit:
- Allergic reaction.
- Cuts and scrapes.
- Pink eye.
- Sinus infection.
- Sore throat.
- Urinary tract infection.
Your virtual visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.
Many health plans are adding virtual visits (telehealth) as a covered benefit. However, there are some healthcare plans that do not cover Virtual Visits such as Medicare.
For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor. However, if your health plan denies this charge you will receive a bill for this service. Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.