UCHealth Grandview Hospital

Admissions is your first step to accessing UCHealth Grandview Hospital services. Our goal is to ensure superior customer service while ensuring we have gathered all the correct information regarding your needs and billing information. Our Admissions department is responsible for scheduling, pre-registering and registering patients, verifying insurance data, conducting financial counseling, estimating charges and collecting patient copays, deductibles and coinsurance at the time of service.

Admissions is open seven days a week, 24 hours a day and can be reached at 719.365.3300.

The Case Management staff at UCHealth Grandview Hospital performs several functions. We work with you, the patient, and your family as an advocate during your hospital stay. We will assist and help you plan for your discharge home or to another facility if appropriate. We will work with your insurance to maximize your benefits and pre-authorize home needs as necessary. Your discharge plan may include the need for other services such as home oxygen, medical equipment or home-care services. The Case Management staff will assist in making these arrangements.

All of our services are coordinated through your physician. We work closely with all of the ancillary staff to determine a safe discharge plan.

The Case Management office is located on the Patient Care Unit or you can call 719.365.3300 and ask to speak to a Case Manager.

UCHealth Grandview Hospital encourages you to ask questions about your care during your stay. If we don’t meet your expectations or you have a specific concern during your stay, please let your caregiver know. You may also request to speak with the department manager or hospital supervisor.

Resolving a concern

If you feel that your complaint has not been fully resolved, you may contact  a patient representative by dialing 719.365.5621 from any hospital phone. We welcome the opportunity to work with you to help resolve any remaining concerns you may have. From outside the hospital, please call 719.365.5621.

Our patient representatives:

• Serve as liaisons between patients, families, hospital and medical staff.
• Advocate for patients’ rights.
• Promote patient satisfaction.
• Serve as points of contact for organization-wide complaints and grievances.
• Provides feedback from the patient to the organization to continually improve the patient experience.

Medicare beneficiaries: If the grievance concerns premature discharge from the facility, the patient representative will immediately refer the grievance to the Care Coordination team. The patient representative will forward quality-of-care concerns to KEPRO upon request.

For more information on the UCHealth Grandview Hospital grievance process, please contact the Patient Representative Office at 719.365.5621 or mail a letter to 5623 Pulpit Peak View, Colorado Springs, CO 80918, Attention: Patient Advocate.

UCHealth Grandview Hospital’s eatery is located on the first floor of the hospital on the west side of the building. The cafeteria offers hot meals, cold drinks, sandwiches, salad bar and snacks. Breakfast, lunch and dinner are available daily. See hours for each of our locations below.

Eatery Hours

Monday through Friday

• Breakfast 7–10 a.m.
• Lunch/Dinner 11 a.m.–4 p.m.

Learn more about accepted insurance at UCHealth.

UCHealth Grandview Hospital has several interpretation services.

The TeleLanguage Line is a service that is accessed through the telephone in the patient-room areas or by a phone provided by our employees in other areas of the hospital. The language line is available 24 hours a day, seven days a week, and may be used to access more than 30 different languages.

On-site Spanish interpretation is a pre-arranged service that is generally available Monday–Friday 8 a.m. to 5 p.m. Advance notice of 24 hours is preferred. To request this service, please call 719.365.3300.

These services are available free of charge and can be arranged by any employee at UCHealth Grandview Hospital.

Parking at UCHealth Grandview Hospital is free and located on campus.

Please inform the nursing staff if you will be leaving your car in the parking lot during your hospital stay. During the winter, security staff might need to move your car for snow-removal purposes if the car is left overnight.

UCHealth Grandview Hospital only accepts service animals in the building. Healing Friends is a service at UCHealth Grandview Hospital in which volunteers and their trained dogs visit with patients and families during normal operating hours.

UCHealth takes great measures to make sure our facilities are safe.

• A security patrol monitors the facilities and parking lots 24 hours a day, seven days a week.
• Parking lots are well lit.
• Escorts are available to walk you to your car.

Security in parking areas

• Each parking lot has ample lighting to ensure optimum visibility when walking to and from your car.
• Security also provides a variety of support activities for staff, patients and visitors including:
  • Escorts to and from personal vehicles.
  • Recharging dead vehicle batteries.
  • Security staff patrols all parking lots, garages and pedestrian walkways on a scheduled routine basis.
• All parking lots are monitored 24/7 by security camera systems.

Security staff

• On-site security is present 24/7.
• Security personnel stay in constant contact with the call center and have a direct connection to area law enforcement.
• Security officers also staff the visitor entrances throughout the day.

Please call 719.365.3390 with any security questions or concerns. For all other information, please call the front desk at 719.365.3300.

For the safety of our patients, visitors and staff:

Visitors to patients staying overnight (inpatients) or to the emergency department, are required to check in to receive a visitor badge. Visitor badges must be worn at all times.

Please click here to see updated visitor information.

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Children visitors

Please consult the nursing staff before inviting or bringing a child to visit a patient. Sick children are not permitted to visit at any time.

Intensive Care Unit

Visiting hours are dependent on the patient’s condition. Please call prior to visiting.

Same-day surgery

One visitor is allowed per patient. No children are permitted to visit.

Visiting when you’re sick

We highly discourage visiting while sick.

Entrances

UCHealth Grandview Hospital’s doors are open during the following times:

• Main entrance—6 a.m. to 8 p.m.
• Visitor entrance—6 a.m. to 8 p.m.
• Emergency Department walk-in entrance—24 hours a day.

Anyone wishing to enter UCHealth Grandview Hospital at other times must use either:

• The red telephone near the main entrance inside the entry doors.
• The push button by the Emergency Department walk-in door.

Latex-safe environment

Rubber balloons are not allowed in the hospital due to latex-acquired allergies of staff and patients.

UCHealth Grandview Hospital offers free Internet access. Our network is UCH-Visitor.

Emergency Virtual Health visits enable specialists to consult with local emergency room physicians via video conferencing to help with specific patient emergencies such as stroke or trauma.

UCHealth has a robust telestroke program to help hospital ED physicians across the state of Colorado and southern Wyoming treat stroke patients in record time, saving every precious brain cell possible. Virtual Health allows neurology specialists to provide expert guidance to community hospital providers. These providers can now keep, and treat, many stroke patients they may not have been able to before.

If a patient needs more advanced care, we transport that patient to one of the country’s best Comprehensive Stroke Centers.

Grandview Hospital is your partner in your health and wellness, and your choice for health information and resources.

Call HealthLink nurse advice line at Grandview Hospital at 719.444.2273

• Free to all community members.
• Call Center is open 7:00 a.m. to 6:00 p.m. Monday through Friday and closed on major holidays.

HealthLink at Grandview Hospital will:

• Answer your health-related questions.
• Provide advice on treating earaches, fever and other minor injuries/illnesses.
• Help you find a physician.
• Schedule the class or screening of your choice.
• Provide information about Memorial programs and services.

In addition to a nurse advice line, HealthLink at Grandview Hospital provides classes, health risk analyses, screenings and other wellness programs.

Physician Referral

New to the area? Need to find a physician who accepts your insurance? Need a specialist? We will help you find a doctor who can meet your health needs.

Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).

You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.

Virtual Urgent Care visits are scheduled in My Health Connection, UCHealth’s patient portal. Log in or Sign up now to schedule a Virtual Urgent Care visit.

For the best experience, download the UCHealth app today.

   

Types of illnesses treated in a Virtual Urgent Care visit:

• Allergic reaction
• Cold/flu
• Cough
• Diarrhea
• Cuts and scrapes
• Pink eye
• Rash
• Sinus infection
• Sore throat
• Urinary tract infection
• Vomiting

Insurance

Your Virtual Urgent Care visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.

Many health plans are adding virtual visits (telehealth) as a covered benefit.  However, there are some healthcare plans that do not cover virtual visits such as Medicare.

For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor.  However, if your health plan denies this charge you will receive a bill for this service.  Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.