Billing

For your convenience, the hospital accepts a variety of payment alternatives, including online quick pay, pay by phone, Visa®, MasterCard®, American Express®, Discover®, personal checks, money orders, and cash (at the cashier’s office only). Note: Please do not send cash through the mail. To protect you, cash will only be accepted in person at the cashier’s office and you will be given a receipt.

It is our number one priority to ensure your information is safe. We use a secure connection that prevents anyone else from gaining access to your information. We are validated PCI SSC certified and listed on the validated payment applications list on the PCI SSC Website. We have gone through rigorous security protocols and testing. Whenever you are paying your account online, you are using a secure connection which protects your information. Data you provide cannot be viewed. We do not share your information with anyone else.

Security is maintained by industry-standard SSL (secure socket layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it. You can do your part to protect your identity by ensuring you always log out of this system and close all browser windows – especially when using a public computer station.

None. Your credit card is processed securely with SSL and PCI compliant encryption and immediately sent to the banking merchant. No card information is maintained in the system after the transaction is processed. This ensures full security of information both during and after the transaction.

If you provided insurance information at the time of service then you should have received a letter or explanation of benefits from your insurance carrier which outlines how your claim was processed and any patient responsibility. For any clarification on how your insurance carrier has processed your claim, you should contact them directly for further clarification.

If you need to update your insurance information please login to update your information online or feel free to contact us.

If you need to update your insurance information please feel free to contact us.

A deductible is the amount you owe for health care services before your health insurance or plan begins to pay. Deductibles are applied based off of service type and plan year. Not all services are subject to the deductible.

A co-pay is a fixed dollar amount that you pay for a covered health care service, usually when you get the service. The amount can vary by the type of covered health care service.

A coinsurance is a shared cost of a covered health care service, calculated as a percent of the allowed amount for the service. You pay coinsurance plus any deductibles you owe. Each health plan varies.

Healthcare charges can be complex and may include confusing clinical terminology. To simplify the information for you, we include an easy-to-understand summary of charges by category on all bills and statements. We provide an easy to read document on our website to help guide you through the bill. Please review the sample statements on the Understanding Your Health Care Bill resource page.

UCHealth is committed to caring for our patients, regardless of their financial circumstances. We work hard to help address patient’s financial responsibilities in a way that is sensitive and fair to their circumstances.

Per Colorado State Senate bill 12-134, uninsured patients who meet eligibility requirements are qualified to be screened for Financial Assistance. CICP (Colorado Indigent Care Program) and Medicaid recipients do not qualify for this program. If you are an uninsured patient and need assistance with your medical bill, please call our Customer Service Department.
To be considered for Financial Assistance:

• The date of service and/or the last insurance payment date must be within 240 days from the application date.
• The patient must have already applied for and been denied by Medicaid and CICP.

Financial Assistance Application – English

Financial Assistance Application – Spanish