Online bill pay and more.
As part of our ongoing commitment to provide the best possible service to our patients, we want you to understand the billing process that occurs after your visit to the UCHealth.
If you have given us insurance information at the time of registration, we will send a claim to your insurance company.
After your insurance company pays its portion of the bill, you may receive an Explanation of Benefits (EOB). This explanation should describe how your insurance company processed the bill.
You will then receive a billing statement from the UCHealth. This statement will tell you the balance due after the insurance processes the claim in accordance to your insurance benefit plan. It will also include a summary of charges for the services you received.
Receiving separate bills for facility, provider
Various physicians who work within the UCHealth hospitals are considered to be hospital-based providers. This means that we are required to bill separately for facility and provider charges.
As a result, you may receive 2 bills for the services you received.
Hospital/facility billing could include:
- Inpatient room charges
- Operating room charges
- Special services (such as radiology or laboratory services ordered by your physician)
- Nursing care
Physician billing could include:
- Physicians services (Inpatient or outpatient hospital-based services)
- Diagnostic testing interpretation
- Specialty professional services
** You also may receive statements for consultation charges if your primary care doctor or attending physician spoke with a specialist such as a radiologist or pathologist about your treatment or test results.**
Sample hospital and physician statements
These sample billing statements are annotated to highlight important information.
**For UCHealth patients in northern and southern Colorado**
Starting May 15, 2023, the Hospital and Physician statements, once sent separately, will be combined into a single statement. See a sample of this new statement.
(Most metro Denver patients continue to receive two statements to reflect CU Medicine services.)
Sample statements in prior format
Accepted payment types
The UCHealth accepts the following types of payment:
- American Express®
- Discover Card®
- Cash (at the cashier’s office only)
- Personal Check (via mail only)
- Money Order
***Payments may be made online, by phone or mail. Please refer to your statement for more information.