Updated billing statements

Beginning Jan. 6, 2026, we have updated our billing practices and statements to give you more information about the status of your bill and outstanding balances.

At the beginning of the billing process, we usually have a good idea of what you will owe; however, we cannot know the final amount until your insurance company finishes reviewing your charges. In the past, processing delays with insurance companies may have meant that you were not aware of your balance until late in the process.

Our new billing statements give you more information up front about what your insurance company is reviewing so you can ask questions about charges sooner.

Our statements now have an easy-to-follow layout, bold colors and terminology explaining key parts of your statement.

Just as before, we offer payment plans, financial assistance options, and easier use of flexible spending funds.

Frequently asked questions.

How long will UCHealth send statements before my account is sent to collections?
  • We don’t start requiring payment until your insurance is fully finished processing your charges.
  • When your insurance processing is complete, you will receive three statements, followed by a fourth statement with a final notice if payment has not yet been made.
Why did I receive a bill so soon?
  • Based on your insurance plan, you may be responsible for deductibles, copays, and coinsurance for fees not covered by your insurance company.
  • We provide a statement as soon as your insurance company tells us that you are responsible for a portion of the bill, so you can begin planning your payment (for example, setting up a payment plan or using funds in your flexible spending account).
What does ‘Pending with Insurance’ mean? How will I know the final amount?
  • If you see “Pending with Insurance,” that amount is still under review by your insurance company. We are waiting for them to determine your final “Balance Due.”
  • We will send you a statement with the amount your insurance company has assessed. If the amount changes, we will send you a new statement.
What if I can’t pay my bill all at once?
  • We offer flexible payment plan options through My Health Connection or by contacting our customer service department at 866‑429‑6045.
How can I get help paying my bill?
  • UCHealth offers payment plans to help you manage your bills. After all payment options have been explored, you may be eligible for financial assistance.
  • The fastest way to apply is through the form in My Health Connection. You can also contact the office directly:
    • Email: [email protected]
    • Phone: 855‑843‑3547 (Monday–Friday, 8 a.m.–noon or 1–4:30 p.m.)
I paid my bill but received another billing statement.
  • Your statement may have been generated before your payment posted, or your insurance may have added additional responsibility to your services.
  • Review your remit from your insurance company or contact your insurance provider if you believe the balance is incorrect. Once you confirm the balance due is more than what insurance assessed, you may contact UCHealth customer service through My Health Connection messaging or call 866‑429‑6045 to open a dispute.
How do I file a complaint or dispute a charge?
  • If you believe there is a discrepancy in your billing, you can submit a dispute online, in writing by mail using the address on your statement.
  • Disputes typically reviewed include:
    • Services not rendered
    • Incorrect procedure billed
    • Incorrect diagnosis
    • Quality of care
  • Please note: Concerns about the amount you are billed for a specific procedure are not considered a dispute. Your responsibility is based on UCHealth’s contracted rate with your insurance company and your benefits coverage. For questions about your financial responsibility, please contact your insurance company.

Online bill pay and more.

As part of our ongoing commitment to provide the best possible service to our patients, we want you to understand the billing process that occurs after your visit to the UCHealth.

Insurance information

If you have given us insurance information at the time of registration, we will send a claim to your insurance company.

After your insurance company pays its portion of the bill, you may receive an Explanation of Benefits (EOB). This explanation should describe how your insurance company processed the bill.

You will then receive a billing statement from the UCHealth. This statement will tell you the balance due after the insurance processes the claim in accordance to your insurance benefit plan. It will also include a summary of charges for the services you received.

Receiving separate bills for facility, provider

Various physicians who work within the UCHealth hospitals are considered to be hospital-based providers. This means that we are required to bill separately for facility and provider charges.

As a result, you may receive 2 bills for the services you received.

Hospital/facility billing could include:

  • Inpatient room charges
  • Operating room charges
  • Special services (such as radiology or laboratory services ordered by your physician)
  • Pharmacy
  • Nursing care
  • Meals

Physician billing could include:

  • Physicians services (Inpatient or outpatient hospital-based services)
  • Laboratory
  • Anesthesia
  • Radiology
  • Ambulance
  • Pathology
  • Diagnostic testing interpretation
  • Specialty professional services

> Glossary of terms

Accepted payment types

The UCHealth accepts the following types of payment:

  • Visa®
  • MasterCard®
  • American Express®
  • Discover Card®
  • Cash (at the cashier’s office only)
  • Personal Check (via mail only)
  • Money Order

***Payments may be made online, by phone or mail. Please refer to your statement for more information.