Want to be part of a great community? Here’s how …

September 21, 2017


Photo of tall trees from the ground looking up at goldent leaves and a bright blue sky.One of the best things you can do for your health, quite literally, is to actively engage about it in conversations.

As UCHealth matures with more hospitals and clinics opening regularly, the health system has created a special opportunity for patients and the community to engage in continuous and meaningful dialogue.

The UCHealth Insights Community, as it is being called, is an online advisory panel – the voices of patients – chiming in to help UCHealth grow its understanding of what it means not only to provide expert medical care but also a pleasant health care experience.

“We want to hear from our patients and our community. We want their feedback because we value them as stewards in our organization, and we recognize the importance of their observations,’’ said Sonica Rooke, manager of market research for UCHealth.

Those who opt into the Insights Community provide real-time feedback to UCHealth, which will periodically ask questions about the patient experience and help UCHealth better understand lifestyles and behavior for today’s families and individuals.

The Insight Community also would help evaluate new initiatives, which may be focused on patient experience, fun events, community partnerships, engagement, advertising or improving access to UCHealth.

headshot of Sonica Rooke, manager of market research for UCHealth
Sonica Rooke, manager of market research for UCHealth.

“We want those who opt in to the Insights Community to understand the power they’ve been given to help shape health care in their state and region. It’s an advisory community, and we’ll bounce ideas and concepts off this community to better understand how to provide optimal health care and experience for patients,’’ Rooke said.

All of the responses are private and confidential. Members can expect a Facebook-like experience, where community members respond to questions that can be from the complex to the simple. Participants may be part of polls, surveys, discussions, idea creation and chats to help shape health care at UCHealth.

“We could be asking questions, such as ‘What makes your life extraordinary? Can you tell us about your digital habits? What topics matter to you? How can we make your health care experience better?’ ’’ Rooke said. “We could also be asking questions like, ‘Do you have Broncos Fever? Tell us your symptoms!’’

UCHealth will continuously engage with the community. Each month, participants will be entered into a drawing to win one of two Amazon gift cards. Personal information will not be shared outside of the Insights Community.

If you are interested in having a seat at the table, and joining the Insights Community and providing valuable feedback, please contact us.


About the author

Erin Emery is editor of UCHealth Today, a hub for medical news, inspiring patient stories and tips for healthy living. Erin spent years as a reporter for The Denver Post, Colorado Springs Gazette and Colorado Springs Sun. She was part of a team of Denver Post reporters who won the 2000 Pulitzer Prize for breaking news reporting.

Erin joined UCHealth in 2008, and she is awed by the strength of patients and their stories.