Get care from anywhere in Colorado.
Visit with an expert local provider on your computer, tablet or smartphone. No drive time, no waiting room, no need to leave home. We’ll bill your insurance or you can elect a flat fee of $49. Patients may be any age; however, if under 18, a legal guardian must be present at the time of the Virtual Visit.
Convenience and comfort
With UCHealth Virtual Visit, you’ll be seen and treated by a UCHealth provider—just without the drive.
You can use a Virtual Visit to address and treat many conditions, including:
Urinary tract infection
When not to use
If you have suffered a serious injury or have symptoms of a serious condition such as chest pain, difficulty breathing, severe abdominal pain, or have a possible emergency, go to the nearest emergency care location.
If you need a physical examination, lab work, X-rays or other procedures, you need to see a provider in person.
After you fill out the request for a Virtual Visit, we will review your medical questionnaire and history to determine if a Virtual Visit is right for you. If not, we’ll recommend another option for care.
How to use Virtual Visit
Virtual Visit for children
Patients may be any age; however, if under 18, a legal guardian must be present at the time of the Virtual Visit. Also, a child must have a My Health Connection account to be seen. During registration, you’ll be guided through how to register your child.
Many health plans are adding Virtual Visits (telehealth) as a covered benefit. However, some health care plans do not cover Virtual Visits, such as Medicare.
For most insurance plans, we will attempt to bill your insurance. You may be responsible for your co-pay amount prior to seeing the provider. However, if your health plan denies this charge you will receive a bill for the service. Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the provider.
Virtual Visit FAQs
Can my provider prescribe medication after a Virtual Visit?
Yes. If your provider decides you need a prescription, they will send the order electronically to your pharmacy so it’s ready to pick up when you arrive. However, please be aware that controlled medicines cannot be prescribed electronically.
Is my computer or phone better for the Virtual Visit?
While both will work, we recommend conducting your Virtual Visit through the UCHealth app for the best experience.
I’m not very tech-savvy. Is Virtual Visit right for me?
Yes. We designed the UCHealth app to be very user-friendly. Imagine Skype, but with a few more bells and whistles to give you and your medical provider everything you need to have a successful video visit.
I don’t have insurance. Can I still use Virtual Visit?
Yes. We have a self-pay option which costs $49.
What if I need to cancel my appointment?
How can my provider treat me without a physical exam?
Your provider doesn’t need an in-person physical exam to safely diagnose and treat many conditions. However, Virtual Visit is not for medical emergencies or even complex conditions that require a full or detailed physical examination. In some cases, your provider may ask you to assist in a video-based exam, such as pushing on your own belly to look for pain, or taking your own pulse. Also, being able to see you by video or review any uploaded pictures often gives your provider the information needed to make an accurate diagnosis.
Is my medical information secure?
Yes. Your Virtual Visit is 100% HIPAA compliant, so any personal health information you provide is safe and secure.