Virtual Visit

Get care from anywhere in Colorado.

Visit with an expert local provider on your computer, tablet or smartphone. No drive time, no waiting room, no need to leave home. We’ll bill your insurance or you can elect a flat fee of $49. Patients may be any age; however, if under 18, a legal guardian must be present at the time of the Virtual Visit.

Convenience and comfort

With UCHealth Virtual Visit, you’ll be seen and treated by a UCHealth provider—just without the drive.

Equipment needed

You do need a few basics: a computer or tablet with a working webcam, speakers and microphone or a smartphone.


For the best experience, download and access Virtual Visit through the UCHealth app today.

download our app for your iPhone   

Man viewing cell

You can use a Virtual Visit to address and treat many conditions, including:

Seasonal allergies
Cough
Cold/flu
Pink eye
Sinus infection
Sore throat
Urinary tract infection
Vomiting/diarrhea

When not to use
Virtual Visit

If you have suffered a serious injury or have symptoms of a serious condition such as chest pain, difficulty breathing, severe abdominal pain, or have a possible emergency, go to the nearest emergency care location.

If you need a physical examination, lab work, X-rays or other procedures, you need to see a provider in person.

After you fill out the request for a Virtual Visit, we will review your medical questionnaire and history to determine if a Virtual Visit is right for you. If not, we’ll recommend another option for care.

Child being examined by doctor

Patients may be any age; however, if under 18, a legal guardian must be present at the time of the Virtual Visit.  Also, a child must have a My Health Connection account to be seen. During registration, you’ll be guided through how to register your child.

If you have a follow-up question, please call 303.752.7732, and you’ll be connected to someone who can help.

Lady reviewing papers with another lady

Many health plans are adding Virtual Visits (telehealth) as a covered benefit. However, some health care plans do not cover Virtual Visits, such as Medicare.

For most insurance plans, we will attempt to bill your insurance. You may be responsible for your co-pay amount prior to seeing the provider. However, if your health plan denies this charge you will receive a bill for the service. Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the provider.

Can my provider prescribe medication after a Virtual Visit?

Yes. If your provider decides you need a prescription, they will send the order electronically to your pharmacy so it’s ready to pick up when you arrive. However, please be aware that controlled medicines cannot be prescribed electronically.

Is my computer or phone better for the Virtual Visit?

While both will work, we recommend conducting your Virtual Visit through the UCHealth app for the best experience.

I’m not very tech-savvy. Is Virtual Visit right for me?

Yes. We designed the UCHealth app to be very user-friendly. Imagine Skype, but with a few more bells and whistles to give you and your medical provider everything you need to have a successful video visit.

I don’t have insurance. Can I still use Virtual Visit?

Yes. We have a self-pay option which costs $49.

What if I need to cancel my appointment?

You can cancel your appointment through your My Health Connection account. If you are having difficulty doing this online, call 303.752.7732 and they will get you someone who can help.

How can my provider treat me without a physical exam?

Your provider doesn’t need an in-person physical exam to safely diagnose and treat many conditions. However, Virtual Visit is not for medical emergencies or even complex conditions that require a full or detailed physical examination. In some cases, your provider may ask you to assist in a video-based exam, such as pushing on your own belly to look for pain, or taking your own pulse. Also, being able to see you by video or review any uploaded pictures often gives your provider the information needed to make an accurate diagnosis.

Is my medical information secure?

Yes. Your Virtual Visit is 100% HIPAA compliant, so any personal health information you provide is safe and secure.

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