Order Entry and Result Inquiry

The Epic Information System is used to order laboratory tests and view results.

Computer Downtime

“Downtime” is defined as that time when the computer system is unavailable for routine use by the regular users.

  • Scheduled Downtime: Downtime may be scheduled, that is, previously announced for short periods of time. This occurs periodically for routine preventive maintenance, reprogramming procedures and back-up of the system. During these scheduled downtimes, all Critical results are called to the unit/clinic and results are entered into the computer as soon as it is available.
  • Unscheduled Downtime: Downtime may occur inadvertently due to equipment malfunction or power surges, glitches or outages. This may be temporary, lasting as little as a few minutes or more severe, lasting hours. The laboratory has a manual backup system developed to minimize constraints on personnel responsible for patient care, to maintain continuity in patient care, and to generate a complete audit trail of specimen information. Depending on the length of the downtime and the anticipated time to start up, critical values will be called and STAT results will be faxed, tubed, or hand-delivered to the ordering unit until computer operations are restored.