Digital Patient Experience, Data Science + AI

Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high-impact problems. We have partnered with Avaamo to reinvent the way we communicate and manage care with virtual assistants built on an artificial intelligence (AI) platform that includes speech synthesis, speech recognition, multifaceted machine learning, neural networks and natural language processing.

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Livi is our virtual assistant, an automated self-service solution that emulates human interaction to help patients navigate UCHealth locations, doctors, specialties, blogs and events. Livi is available through the UCHealth mobile app, smart speakers and uchealth.org. She provides personalized aid by answering day-to-day queries about UCHealth. She also answers questions about a patient’s health record, providing information on benefits, lifestyle, etc.