{"id":89018,"date":"2026-04-09T10:00:13","date_gmt":"2026-04-09T16:00:13","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=89018"},"modified":"2026-05-21T14:31:49","modified_gmt":"2026-05-21T20:31:49","slug":"our-stories-lexy-perou","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/our-stories-lexy-perou\/","title":{"rendered":"Lexy Perou"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><figure id=\"attachment_89779\" aria-describedby=\"caption-attachment-89779\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-89779\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2026\/04\/08095703\/YMEP-Lexy-P-web-version-final-scaled.webp\" alt=\"\" width=\"640\" height=\"470\" \/><figcaption id=\"caption-attachment-89779\" class=\"wp-caption-text\">Lexy Perou<\/figcaption><\/figure>\n<h2><strong>Prompt and selfless actions turn frustration into gratitude<\/strong><\/h2>\n<p>The infusion clinic at <a id=\"\" href=\"https:\/\/www.uchealth.org\/locations\/uchealth-broomfield-hospital\/\" target=\"_blank\" rel=\"noopener\">UCHealth Broomfield Hospital<\/a> is a single room on the second floor, tucked down a quiet hallway. Patients spend anywhere from 15 minutes to five hours receiving treatment, working with staff who ensure their visits are as pleasant and efficient as possible. So, when Assistant Nurse Manager Lexy Perou received word that a patient scheduled for an infusion had been waiting for more than an hour, she jumped into action.<\/p>\n<p>\u201cAfter the nurses alerted me of the situation, I dropped off my meeting and came downstairs to speak with the patient,\u201d Lexy said. \u201cI apologized, and while she was very understanding of the situation, she also made it clear that she needed the infusion treatment that day because she was scheduled to leave town.\u201d<\/p>\n<p>The infusion clinic was at capacity, so Lexy found an empty patient room next door and got to work converting the space into a more comfortable and inviting area.<\/p>\n<p>She moved the bed aside, repositioned the couch, set up the recliner with a side table and gathered the necessary supplies. Once ready, Lexy helped the patient get settled, and then promptly administered the infusion. It never crossed her mind to have someone else do it.<\/p>\n<p>\u201cThe nurses were busy in the moment, and it was a situation where we had to pivot to take care of the patient\u2019s needs,\u201d Lexy said. \u201cI felt terrible that she had been waiting, and I didn\u2019t want her to feel like she had been forgotten.\u201d<\/p>\n<p>In chatting with the patient, Lexy learned that she also worked in health care and felt that this background and experience may have added to her gratitude and appreciation of the circumstances.<\/p>\n<p>Lexy also credits the team for their open communication and for quickly alerting her of the situation, which enabled her to care for the patient in the best way possible.<\/p>\n<p>Later that day, the patient called back to praise Lexy\u2019s actions and to thank her for the kindness and compassion she showed.<\/p>\n<p>\u201cThe fact that it was so meaningful for the patient to have been seen feels really special,\u201d said Lexy. \u201cI knew that if we could find a way to accommodate her, we should.\u201d<\/p>\n<p>One of the clinic coordinators, Rhonda Borrego, nominated Lexy for a Celebrating You award, highlighting the exceptional leadership and compassion she demonstrated that day through timely, patient-first care.<\/p>\n<p>\u201cI cannot express how much it meant for this patient to be treated like family and taken care of right away,\u201d said Rhonda in her nomination. \u201cThank you for putting our patient first. You made\u00a0a lasting impression\u00a0on her that she will never forget.\u201d<\/p>\n<p>&nbsp;<\/p>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\" data-olk-copy-source=\"MessageBody\"><div class=\"su-row\">\n<div class=\"su-column su-column-size-2-3 su-column-centered\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\"><b data-ogsc=\"\">You Make Extraordinary Possible<\/b><\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\">Together, we recognize and honor the qualities within ourselves by shining a spotlight on how each and every one of us improve lives in big ways and small.<\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\"><a href=\"https:\/\/uchealthpoints.isrewards.com\/Recognition\/Award\/FormFlex.aspx?pr=JAwX5qZPSOA=&#038;m=N\" class=\"su-button su-button-style-flat\" style=\"color:#FFFFFF;background-color:#A22343;border-color:#821c36;border-radius:56px\" target=\"_self\"><span style=\"color:#FFFFFF;padding:0px 26px;font-size:20px;line-height:40px;border-color:#be657c;border-radius:56px;text-shadow:none\"> Share a story<\/span><\/a><\/div>\n<div class=\"x_elementToProof\" style=\"text-align: center\" data-ogsc=\"rgb(0, 0, 0)\"><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Prompt and selfless actions turn frustration into gratitude The infusion clinic at UCHealth Broomfield Hospital is a single room on the second floor, tucked down a quiet hallway. Patients spend anywhere from 15 minutes to five hours receiving treatment, working with staff who ensure their visits are as pleasant and efficient as possible. So, when [&hellip;]<\/p>\n","protected":false},"author":2414,"featured_media":89779,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"on","_relevanssi_hide_content":"on","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"Relevanssi image attachment filter Relevanssi index exclude","footnotes":""},"categories":[1],"tags":[4826],"class_list":["post-89018","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-you-make-extraordinary-possible"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Lexy Perou - UCHealth Today<\/title>\n<meta name=\"description\" content=\"Prompt and selfless actions turn frustration into gratitude The infusion clinic at UCHealth Broomfield Hospital is a single room on the second floor, tucked down a quiet hallway. 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