{"id":81524,"date":"2025-03-25T09:53:29","date_gmt":"2025-03-25T15:53:29","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=81524"},"modified":"2025-03-26T12:17:13","modified_gmt":"2025-03-26T18:17:13","slug":"uchealth-parkview-ensures-language-is-never-a-barrier-to-quality-care","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/uchealth-parkview-ensures-language-is-never-a-barrier-to-quality-care\/","title":{"rendered":"UCHealth Parkview ensures language is never a barrier to quality care"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><figure id=\"attachment_81526\" aria-describedby=\"caption-attachment-81526\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-81526\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2025\/03\/24152910\/patientinterview-parkview-language-services-web.webp\" alt=\"Enhanced interpretation services make it much easier for patients who speak languages other than English to communicate with medical providers in Pueblo. New interactive tablets provide access to interpreters through real-time video and now are accessible in every unit at UCHealth Parkview. Photo: UCHealth.\" width=\"640\" height=\"304\" \/><figcaption id=\"caption-attachment-81526\" class=\"wp-caption-text\">Enhanced interpretation services make it much easier for patients who speak languages other than English to communicate with medical providers in Pueblo. New interactive tablets provide access to interpreters through real-time video and now are accessible in every unit at UCHealth Parkview. Photo: UCHealth.<\/figcaption><\/figure>\n<p>The <a href=\"https:\/\/www.uchealth.org\/today\/parkview-health-system-is-now-part-of-uchealth\/\">year-old partnership<\/a> between Parkview and UCHealth in Pueblo has brought a range of transformative health care innovations to the region, including virtual health services, <a href=\"https:\/\/www.uchealth.org\/today\/sepsis-related-deterioration-monitoring-system-saving-thousands\/\">virtual sepsis<\/a> monitoring,<a href=\"https:\/\/www.uchealth.org\/today\/patients-in-pueblo-encouraged-to-participate-in-biobank\/\"> access to personalized medicine<\/a> through the biobank, and increased mental health support for veterans and their families through the Next Chapter program. These initiatives underscore UCHealth Parkview\u2019s commitment to advancing accessible, high-quality health care for every patient.<\/p>\n<p>With a growing population of patients from diverse backgrounds, the addition of UCHealth Parkview\u2019s enhanced interpretive services now ensures that language is never a barrier to receiving high-quality medical care.<\/p>\n<p>\u201cWe are continually looking at how we can meet the specific needs of each patient,\u201d explained Emerald Oport, coordinator of interpreter services for UCHealth Parkview.\u00a0\u201cIt&#8217;s about delivering not just the right medical care but also the right communication methods that work best for them.\u201d<\/p>\n<p><a href=\"https:\/\/www.uchealth.org\/locations\/uchealth-parkview-medical-center\/\">UCHealth Parkview<\/a> offers comprehensive interpretive and language services around the clock, ensuring patients can access assistance in over 350 languages, including American Sign Language. These services are carefully tailored to meet the unique needs and complexities of each patient interaction, with options including telephone, video, and in-person interpretation.<\/p>\n<p>Telephone interpretation is an ideal solution for brief and straightforward communications. Available 24\/7, this service provides immediate access to interpreters. It is especially useful for short interactions such as patient registration and basic consultations, ensuring seamless communication when other methods are unavailable.<\/p>\n<p>Video Remote Interpretation is well-suited for more complex interactions, including routine clinical conversations and follow-up appointments. New interactive tablets were added in September and are now accessible in every unit. This service connects health care providers and patients with certified medical interpreters in over 40 languages through interactive real-time video, enabling clear and efficient communication.<\/p>\n<p>In-person interpretation is available on request for situations that demand a more individualized touch, such as pre-surgery meetings, new diagnoses, or multidisciplinary team consultations. This option is particularly useful for pediatric, elderly or disabled patients needing additional support.<\/p>\n<p>These services are essential for enhancing care quality and patient experience, especially for the Deaf and hard-of-hearing communities. Transparent masks are available to assist patients who speech-read, and UCHealth staff receive training to support patients who communicate in various ways. Additionally, written translation services ensure that patients receive important documents in their preferred language, making health care information more accessible.<\/p>\n<p>\u201cEveryone deserves excellent care in a language they understand,\u201d said Scott Suckow, senior director of UCHealth Interpreter Services. \u201cOur interpretive services reflect our dedication to creating a supportive environment where every patient feels empowered and understood, regardless of language or background.\u201d<\/p>\n<p>In addition to the interpretive services, UCHealth Parkview is committed to supporting patients with disabilities. Special accommodations are available for deaf patients with additional sensory or cognitive disabilities, such as deaf-blind patients, who may require hearing and deaf interpreters.<\/p>\n<p>\u201cEffective communication goes beyond translation\u2014it\u2019s about building trust,\u201d added Oport. \u201cI am the voice of the patient and the voice of the staff. When a patient sees that we are there to help them understand their health, it reduces fear and fosters confidence in the care they are receiving. Knowing we\u2019re making a difference in that way is incredibly rewarding.\u201d<\/p>\n<p>UCHealth\u2019s interpretive services extend across all its facilities, including outpatient clinics and specialty practices, ensuring that language services are consistently available wherever patients need them. Every year, UCHealth provides interpreters to over 400,000 patients, two-thirds of whom are Spanish-speaking.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The year-old partnership between Parkview and UCHealth in Pueblo has brought a range of transformative health care innovations to the region, including virtual health services, virtual sepsis monitoring, access to personalized medicine through the biobank, and increased mental health support for veterans and their families through the Next Chapter program. These initiatives underscore UCHealth Parkview\u2019s [&hellip;]<\/p>\n","protected":false},"author":2399,"featured_media":81526,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[8],"tags":[4750,3921,9201],"class_list":["post-81524","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-access-to-care","tag-community-benefits-report","tag-pueblo"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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