{"id":81423,"date":"2025-10-13T09:53:50","date_gmt":"2025-10-13T15:53:50","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=81423"},"modified":"2025-10-13T16:14:47","modified_gmt":"2025-10-13T22:14:47","slug":"medical-interpreters-offer-free-help-to-overcome-language-barriers","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/medical-interpreters-offer-free-help-to-overcome-language-barriers\/","title":{"rendered":"UCHealth provides medical interpreters at every appointment, at no charge"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><figure id=\"attachment_81440\" aria-describedby=\"caption-attachment-81440\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-81440\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2025\/03\/20094945\/Interpreters.webp\" alt=\"Effective communication with patients and families is crucial for safe, high quality health care. Medical interpretation is not just a formality but a critical factor that can significantly impact patient outcomes. Photo: Getty Images. \" width=\"640\" height=\"426\" \/><figcaption id=\"caption-attachment-81440\" class=\"wp-caption-text\">Effective communication with patients and families is crucial for safe, high-quality health care. Medical interpretation is not just a formality but a critical factor that can significantly impact patient outcomes. Photo: Getty Images.<\/figcaption><\/figure>\n<p>Paula Yomona has gone through two tough times with her health: having surgery on her leg and dealing with heart problems. Being able to talk clearly with her doctors was very important during these challenges.<\/p>\n<div class=\"su-callout-box col-xs-12 col-sm-6 right\" style=\"background-color:#dce4e7; color:#2e3b44;\">\n<p><strong>New policy: Connect with a free medical interpreter at every appointment<\/strong><\/p>\n<ul>\n<li>Do you speak a language other than English?<\/li>\n<li>If so, connect with a free medical interpreter.<\/li>\n<li>Interpreters communicate in <strong>your <\/strong>language.<\/li>\n<li>Understand your health and your doctor\u2019s plans better.<\/li>\n<li>Family members are welcome at appointments but aren\u2019t allowed to serve as interpreters.<\/li>\n<li>Stay healthy and get the best care.<\/li>\n<\/ul>\n<\/div>\n<p>Paula is one of many people in the U.S. \u2014 about 68 million or one in five people \u2014 who speaks a language other than English at home. In fact, people speak more than 350 different languages in the U.S. Here in Colorado, most people who speak a language other than English speak Spanish.<\/p>\n<p>Medical interpreters are very important in health care because they help people who speak different languages understand each other. They use technical skills, kindness and care to make sure patients feel supported and understand everything their doctors are telling them.<\/p>\n<p>Specially trained interpreters help doctors and patients communicate well, even when they don\u2019t speak the same language. Clear communication helps doctors build trust with their patients and ensures that patients understand everything their doctor is telling them.<\/p>\n<p>Good communication is essential to safe and high-quality health care. It\u2019s not just something nice to do. It can make a big difference in how well patients recover and stay healthy.<\/p>\n<p>\u201cDoctors use special words, especially when talking about surgeries, which are very precise procedures,\u201d Paula said. \u201cThat is why it\u2019s best to have a trained interpreter. Even if a family member speaks English well, they can still misunderstand something important.\u201d<\/p>\n<p>Studies show that using a trained medical interpreter helps patients stay healthier and reduces the likelihood that they\u2019ll need to come back to a hospital or ER.<\/p>\n<p>Patients also feel better about their care.<\/p>\n<p>This is why UCHealth provides professional medical interpreters at all patient appointments, at no charge.<\/p>\n<p>Patients\u2019 family members and friends who are bilingual can still come with patients to doctors\u2019 visits to provide support. But when the doctor or nurse talks with the patient, a trained medical interpreter will help with the conversation to make sure patients understand everything clearly.<\/p>\n<p>Paula has worked with many medical interpreters at <a href=\"https:\/\/www.uchealth.org\/locations\/uchealth-university-of-colorado-hospital-uch\/\">UCHealth\u2019s University of Colorado Hospital<\/a>, including one named Mario Flores.<\/p>\n<p>\u201cI liked how Mr. Mario interprets,\u201d Paula said. \u201cI like it when the interpreter speaks smoothly and says the words just like I said them.\u201d<\/p>\n<h2><strong>Helping patients get better care by improving communication<\/strong><\/h2>\n<p>Hospitals must follow a law called the <a id=\"\" href=\"https:\/\/www.healthcare.gov\/where-can-i-read-the-affordable-care-act\/\" target=\"_blank\" rel=\"noopener\">Affordable Care Act<\/a>. It says everyone should get fair and equal medical care, no matter their race, language, age, gender, or disability. It\u2019s the law\u2019s way of making sure all patients are treated with respect and get the care they need.<\/p>\n<p>\u201cWe help by interpreting what the doctor says, and what the patient says,\u201d Flores explained. \u201cWe constantly learn new medical words so we can do our job well.\u201d<\/p>\n<p>Professional medical interpreters, like Mr. Flores, help patients by giving clear, fast, and unbiased interpretations. This helps patients understand their care better, follow their treatment plans, and stay healthier.<\/p>\n<p>Sometimes, patients who don\u2019t speak English will want a family member or close friend to help with interpreting. But this can be risky for their health if something is misunderstood.<\/p>\n<h2><strong>It\u2019s much better to use a professional interpreter than to depend on a family member<\/strong><\/h2>\n<figure id=\"attachment_61130\" aria-describedby=\"caption-attachment-61130\" style=\"width: 300px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-61130 size-medium\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2021\/10\/15163803\/mario-flores-300x225.webp\" alt=\"Mario Flores. Photo by Molly Blake, UCHealth.\" width=\"300\" height=\"225\" srcset=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2021\/10\/15163803\/mario-flores-300x225.webp 300w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2021\/10\/15163803\/mario-flores-768x576.webp 768w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2021\/10\/15163803\/mario-flores-150x113.webp 150w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2021\/10\/15163803\/mario-flores-200x150.webp 200w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2021\/10\/15163803\/mario-flores.webp 800w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-61130\" class=\"wp-caption-text\">Mario Flores. Photo by Molly Blake, UCHealth.<\/figcaption><\/figure>\n<p>Flores encourages people who speak a language other than English to use free help from medical interpreters.<\/p>\n<p>\u201cIt\u2019s the best choice for the patient,\u201d he said.<\/p>\n<p>Flores explained that medical interpreters help make hard medical information easier to understand, which leads to better care.<\/p>\n<p>Using a family member instead can cause confusion or mistakes. That\u2019s much less likely to happen when patients use certified medical interpreters who are trained to understand and explain medical words in two languages.<\/p>\n<p>Professional medical interpreters, like the ones at UCHealth, <a href=\"https:\/\/www.uchealth.org\/about\/nondiscrimination\/\">have a duty to translate<\/a> exactly what is said. They give clear and correct translations every time, so patients fully understand their health and treatment plans.<\/p>\n<p>\u201cAs an interpreter, I have a moral and legal duty to translate exactly what is said,\u201d Flores explained. \u201cWe give accurate and trustworthy translations during every session.\u201d<\/p>\n<h2><strong>Growing demand for interpretation services <\/strong><\/h2>\n<p>The need for interpreters is growing fast \u2014 with about 25-to-30% increased demand each year. That\u2019s why it\u2019s especially important to have help from interpreters in communities that are home to many cultures and people who speak diverse languages.<\/p>\n<p>\u201cUCHealth provides about 75,000 interpretation sessions every month,\u201d said Scott Suckow, UCHealth\u2019s director of Language and Cultural Services. \u201cThese sessions happen by phone, video or in-person.\u201d<\/p>\n<p>Studies show patients who don\u2019t speak English well are 25% less likely to get regular checkups and 50% more likely to have serious health problems. Language services can help fix these problems and make health care more fair,\u201d Suckow said.<\/p>\n<p>\u201cLanguage services help break through language and cultural barriers so everyone can communicate clearly and get the best care possible,\u201d Suckow said.<\/p>\n<p>\u201cIf you\u2019re a patient who prefers a language other than English, UCHealth will give you a professional interpreter every time you visit,\u201d said Suckow.<\/p>\n<p>\u201cThey are highly trained, experienced, and motivated. We hire the best of the best,\u201d he said.<\/p>\n<p>\u201cIt\u2019s much better to use a professional interpreter, just like you would trust a trained expert for any other health care service,\u201d Suckow said.<\/p>\n<h2><strong>Caring for those who care for others<\/strong><\/h2>\n<p>\u201cEven though we have a great team of caring interpreters, health care can be tough,\u201d Suckow said. \u201cInterpreters are often there during hard times, like when a baby doesn\u2019t survive, when someone has been hurt, or when a patient learns they have cancer.<\/p>\n<p>\u201cInterpreters speak as if they are the patient, using first-person words,\u201d Suckow explained. \u201cBecause of this, they sometimes feel the patient\u2019s pain and stress. That\u2019s why it\u2019s important for interpreters to take care of their own mental health too.\u201d<\/p>\n<p>To help interpreters deal with stress, UCHealth has a wellness team that offers coaching and support. When staff feel happy and motivated, they can do their jobs better and take great care of patients.<\/p>\n<h2><strong>Breaking down barriers to health care<\/strong><\/h2>\n<p>Money can be one of the biggest problems when trying to get health care. To help with this, patients who don\u2019t speak English well or who have trouble hearing or seeing don\u2019t have to pay anything to receive help from interpreters.<\/p>\n<p>\u201cI tell patients that interpretation is free,\u201d said Flores. \u201cThey don\u2019t have to worry about paying for it. It won\u2019t cost them anything.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Paula Yomona has gone through two tough times with her health: having surgery on her leg and dealing with heart problems. Being able to talk clearly with her doctors was very important during these challenges. Paula is one of many people in the U.S. \u2014 about 68 million or one in five people \u2014 who [&hellip;]<\/p>\n","protected":false},"author":2412,"featured_media":81440,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[8],"tags":[4750,3921],"class_list":["post-81423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-access-to-care","tag-community-benefits-report"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Medical interpreters provided at every appointment, at no charge - UCHealth Today<\/title>\n<meta name=\"description\" content=\"Medical interpreters break language barriers, ensuring patients feel understood and cared for, leading to better health outcomes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.uchealth.org\/today\/medical-interpreters-offer-free-help-to-overcome-language-barriers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UCHealth provides medical interpreters at every appointment, at no charge\" \/>\n<meta property=\"og:description\" content=\"Medical interpreters break language barriers, ensuring patients feel understood and cared for, leading to better health outcomes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.uchealth.org\/today\/medical-interpreters-offer-free-help-to-overcome-language-barriers\/\" \/>\n<meta property=\"og:site_name\" content=\"UCHealth Today\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/uchealthorg\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-10-13T15:53:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-13T22:14:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2025\/03\/20094945\/Interpreters.jpg\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ana G. 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Robleto Lupiac","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/08418faeac08f9b87eb903ff6e8007b0fa36c4640351d0da0f38e44ad2e14132?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/08418faeac08f9b87eb903ff6e8007b0fa36c4640351d0da0f38e44ad2e14132?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/08418faeac08f9b87eb903ff6e8007b0fa36c4640351d0da0f38e44ad2e14132?s=96&d=mm&r=g","caption":"Ana G. Robleto Lupiac"},"description":"Ana G. Robleto Lupiac is a writer for UCHealth Today, which serves as a hub for medical news, inspiring patient stories, and tips for healthy living. She has spent years as a communications specialist in international development, working across Central America, Mexico, and Tunisia. 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