{"id":79338,"date":"2024-12-17T12:27:18","date_gmt":"2024-12-17T19:27:18","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=79338"},"modified":"2025-01-06T09:03:03","modified_gmt":"2025-01-06T16:03:03","slug":"uchealths-virtual-health-center-enhances-care-and-outcomes","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/uchealths-virtual-health-center-enhances-care-and-outcomes\/","title":{"rendered":"UCHealth’s Virtual Health Center provides extra layer of care and improves patient outcomes"},"content":{"rendered":"
<\/div>
\"A
A nurse in UCHealth’s Virtual Health Center monitors hospital patients. Technology is key, but the ability to catch deterioration early has also relied on changes in the way medical providers in the virtual center interact with care teams at hospitals. Photo: UCHealth.<\/figcaption><\/figure>\n

An extra set of eyes can make a big difference, especially when that set of eyes is watching around-the-clock.<\/p>\n

UCHealth\u2019s Virtual Health Center combines state-of-the-art monitoring with a team of physicians, nurses and other professionals to provide an extra layer of care.<\/p>\n

\u201cIt\u2019s a safety net, and helps us get patients care faster,\u201d said Dr. Hemali Patel<\/a>, a hospitalist at UCHealth University of Colorado Hospital and associate chief medical officer of virtual health.<\/p>\n

Amy Hassell, chief nursing officer of UCHealth\u2019s Virtual Health Center<\/a>, stressed that virtual health supplements care provided by humans. \u201cWe\u2019re here to augment the frontline teams\u2019 work, not to replace anybody,\u201d Hassell said.<\/p>\n

How virtual health works<\/strong><\/h2>\n

A patient\u2019s vital signs such as heart rate, blood pressure, oxygen saturation and white blood cell count are monitored with programs that help identify trends and concerning developments. Artificial Intelligence aids with catching issues quickly.<\/p>\n

Possible issues are flagged to licensed personnel, nurses and ultimately, providers as needed. If a deterioration in a patient\u2019s condition is noted, the bedside team checks on the patient immediately.<\/p>\n

\u201cThe goal is to do automation where we can do automation, bringing in humans when a human is needed,\u201d Patel said. \u201cWe can be that safety net and second pair of eyes to review and evaluate the data for signs of subtle changes.\u201d<\/p>\n

Benefits of virtual health<\/strong><\/h2>\n

Virtual health is helpful in a variety of cases, such as sepsis, in which the risk of mortality increases with every hour that treatment is delayed. Virtual monitoring has helped identify sepsis events two hours earlier than before.<\/p>\n

\u201cTime to intervention is really, really important,\u201d Hassell said. \u201cWe can use AI to find events sooner, then put clinical support on the back end to continue to monitor the patient and provide extra vigilance for patient safety.\u201d<\/p>\n

While a bedside nurse may care for a patient with sepsis every month or two, the Virtual Health Center sees several sepsis alerts each hour. All of that data and experience helps improve monitoring.<\/p>\n

\u201cWe get really good at knowing how to find sepsis and deterioration<\/a> and treat it earlier,\u201d Hassell said.<\/p>\n

Virtual monitoring is also helpful for preventing bed sores, which can present a serious risk, especially for frail, elderly patients. AI can help quickly identify patients who are at risk, ensuring a wound care nurse visits them within 24 hours.<\/p>\n

\u201cThere\u2019s increased speed to identification and increased speed to treatment with these different tools,\u201d Hassell said. \u201cYou see that theme over and over.\u201d<\/p>\n

Virtual health provides much-needed relief to providers in areas where it can be hard to recruit and retain physicians.<\/p>\n

\u201cA year ago, we put in place a program in which we can take care of patients virtually at night from 7 p.m. to 7 a.m.,\u201d Patel said. \u201cWhoever is working in-person can sleep and be with their family because they\u2019re not on-call 24-7. It helps support patient care not just by keeping patients safe, but also by helping support the well-being of hospitalists.\u201d<\/p>\n

Bringing health care to the home<\/strong><\/h2>\n

The Virtual Health Center also supports patients in their homes. For instance, patients with diabetes can share data from their continuous glucose monitoring device, allowing clinicians to adjust insulin dosing in real time.<\/p>\n

\u201cPatients find their diabetes is better controlled because they\u2019re getting intensive support from diabetes educators and the clinical team,\u201d Patel said.<\/p>\n

The program can also assist patients with respiratory or cardiac issues by monitoring data from wearable medical devices. While using the technology may initially feel daunting to patients, Hassell explains that it\u2019s easy to set up and use \u2013 one patient she has worked with was 98 years old.<\/p>\n

\u201cWe make it very simple for patients,\u201d Hassell said. \u201cOnce we explain it\u2019s like bringing the hospital into your home, and now you\u2019re going to have a care team watching over you, most patients are very excited to have access to this type of care.\u201d<\/p>\n

This story first appeared in the Steamboat Pilot.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

An extra set of eyes can make a big difference, especially when that set of eyes is watching around-the-clock. UCHealth\u2019s Virtual Health Center combines state-of-the-art monitoring with a team of physicians, nurses and other professionals to provide an extra layer of care. \u201cIt\u2019s a safety net, and helps us get patients care faster,\u201d said Dr. […]<\/p>\n","protected":false},"author":2163,"featured_media":79765,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[5],"tags":[9095,3405],"class_list":["post-79338","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovative-care","tag-uchealth-virtual-health-center","tag-virtual-health"],"acf":[],"yoast_head":"\nUCHealth's Virtual Health Center enhances care, outcomes - 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