{"id":66780,"date":"2022-12-19T10:19:39","date_gmt":"2022-12-19T17:19:39","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=66780"},"modified":"2023-08-10T08:15:12","modified_gmt":"2023-08-10T14:15:12","slug":"gigi-lee","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/gigi-lee\/","title":{"rendered":"GiGi Lee"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><figure id=\"attachment_66783\" aria-describedby=\"caption-attachment-66783\" style=\"width: 640px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-66783\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2022\/11\/16104149\/GiGi-Lee-6-web-300x280.webp\" alt=\"A photo of GiGi Lee\" width=\"640\" height=\"598\" srcset=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2022\/11\/16104149\/GiGi-Lee-6-web-300x280.webp 300w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2022\/11\/16104149\/GiGi-Lee-6-web-768x717.webp 768w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2022\/11\/16104149\/GiGi-Lee-6-web-150x140.webp 150w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2022\/11\/16104149\/GiGi-Lee-6-web-200x187.webp 200w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2022\/11\/16104149\/GiGi-Lee-6-web.webp 800w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><figcaption id=\"caption-attachment-66783\" class=\"wp-caption-text\">GiGi Lee<\/figcaption><\/figure>\n<p><strong>Persistence pays off<\/strong><\/p>\n<p>When Georgia \u201cGiGi\u201d Lee, a medical assistant at UCHealth Cancer Center &#8211; Memorial Hospital Central, received a request from a patient to continue infusion treatments in another state, she knew she had to be persistent.<\/p>\n<p>Her patient would be out of state for six months, and Lee took it upon herself to ensure the referral request was completed well before the patient traveled.<\/p>\n<p>Often, setting up such a referral in another state can be complex.<\/p>\n<p>\u201cI have to make sure that this is done well before the patient leaves,\u201d Lee said. \u201cThat their appointment is set and that they don\u2019t have any problems. So when they get there, all they have to do is just go to their appointment.\u201d<\/p>\n<p>After some initial push back from the out-of-state facility, Lee persisted. She located potential providers at the hospital and verified they see patients. She faxed all the requested information to the facility.<\/p>\n<p>\u201cWhatever they needed, I got it to them,\u201d Lee said.<\/p>\n<p>Lee frequently followed up with the facility and when they still didn\u2019t have the patient on their schedule, Lee faxed the information again.<\/p>\n<p>She also communicated with the patient regularly to provide status updates and calm her nerves. Lee reassured the patient, telling her: \u201cI\u2019m still working on it. Don\u2019t worry, we\u2019re going to get this done before you leave. I\u2019m going to make sure that you\u2019re taken care of.\u201d<\/p>\n<p>Exactly one month after Lee initially began the out-of-state referral request, she checked in again with the facility. After faxing the information for a third time, Lee\u2019s persistence finally paid off. The patient had an appointment scheduled.<\/p>\n<p>\u201cHallelujah,\u201d Lee said. \u201cThat\u2019s what we\u2019re supposed to do. We\u2019re supposed to make sure that patients are taken care of. It took me a month to get that done, but I got it done. Because I was determined to make sure the patient was good to go before they left.\u201d<\/p>\n<p>Before traveling out of the state, the patient came to Memorial for an appointment and gave Lee a hug and a heartfelt message: \u201cThank you so much.\u201d<\/p>\n<p>\u201cIt made me feel good,\u201d Lee said of the patient\u2019s reaction. \u201cThe patient was overly excited and grateful that they got the appointment and they didn\u2019t have to stress about it anymore.\u201d<\/p>\n<p>\u201cIt\u2019s my job to take care of our patients. If you\u2019re going out of town, then you need to establish care. It\u2019s our job to make sure that that\u2019s done before you leave.\u201d<\/p>\n<p style=\"text-align: center\" align=\"center\"><span style=\"font-family: 'Arial',sans-serif\"><div class=\"su-row\">\n<div class=\"su-column su-column-size-2-3 su-column-centered\"><div class=\"su-column-inner su-u-clearfix su-u-trim\"><\/span><\/p>\n<p style=\"text-align: center\" align=\"center\"><strong><span style=\"font-family: 'Arial',sans-serif;color: #930718\">You Make Extraordinary Possible<\/span><\/strong><\/p>\n<p style=\"text-align: center\" align=\"center\"><span style=\"font-family: 'Arial',sans-serif\">Together, we recognize and honor the qualities within ourselves by shining a spotlight on how each and every one of us improve lives in big ways and small.<\/span><\/p>\n<p style=\"text-align: center\" align=\"center\"><span style=\"font-family: 'Arial',sans-serif\"><a href=\"https:\/\/uchealthpoints.isrewards.com\/Recognition\/Award\/FormFlex.aspx?pr=JAwX5qZPSOA=&#038;m=N\" class=\"su-button su-button-style-flat\" style=\"color:#FFFFFF;background-color:#A22343;border-color:#821c36;border-radius:56px\" target=\"_self\"><span style=\"color:#FFFFFF;padding:0px 26px;font-size:20px;line-height:40px;border-color:#be657c;border-radius:56px;text-shadow:none\"> Share a story<\/span><\/a><\/span><\/p>\n<p style=\"text-align: center\" align=\"center\"><span style=\"font-family: 'Arial',sans-serif\"><\/div><\/div>\n<\/div><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Persistence pays off When Georgia \u201cGiGi\u201d Lee, a medical assistant at UCHealth Cancer Center &#8211; Memorial Hospital Central, received a request from a patient to continue infusion treatments in another state, she knew she had to be persistent. Her patient would be out of state for six months, and Lee took it upon herself to [&hellip;]<\/p>\n","protected":false},"author":2355,"featured_media":66783,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"on","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"Relevanssi image attachment filter Relevanssi index exclude","footnotes":""},"categories":[1],"tags":[4826],"class_list":["post-66780","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-you-make-extraordinary-possible"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>GiGi Lee - UCHealth Today<\/title>\n<meta name=\"description\" content=\"Persistence pays off When Georgia \u201cGiGi\u201d Lee, a medical assistant at UCHealth Cancer Center &#8211; Memorial Hospital Central, received a request from a patient to continue infusion treatments in another state, she knew she had to be persistent. 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