{"id":64358,"date":"2022-06-13T09:43:30","date_gmt":"2022-06-13T15:43:30","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=64358"},"modified":"2026-02-19T14:23:09","modified_gmt":"2026-02-19T21:23:09","slug":"arrive-health-helps-doctors-cuts-prescription-costs-for-patients","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/arrive-health-helps-doctors-cuts-prescription-costs-for-patients\/","title":{"rendered":"The right tech at the right time cuts prescription costs"},"content":{"rendered":"
<\/div>
\"Person
Arrive Health, formerly RxRevu, has proven to save patients money on their prescriptions. It’s\u00a0 available to the roughly 4,000 drug-prescribing providers in the UCHealth health system and 300,000 providers around the country capable of serving 250 million patients. Photo: Getty Images.<\/figcaption><\/figure>\n

From one day to the next, a prescription for Bruce Miller\u2019s regular medication shot up by a factor of five, to about $250. The drug price hike\u2019s cause was no mystery: His wife had recently retired, and this was his first refill since starting Medicare coverage.<\/p>\n

A few things can happen in such cases. The patient can dig deeper into his pocketbook. Or the patient, who typically learns of a drug\u2019s cost when ordering online, on the phone, or while standing at the pharmacy counter, can reach out to the physician and see if there isn\u2019t a different, less-expensive drug that might do the trick. Or the patient can shake his head and decide not to fill the prescription just yet \u2013 or perhaps ever \u2013 given the cost.<\/p>\n

None of these outcomes are ideal. The last of them can be life-threatening. Fortunately, Miller\u2019s internal medicine physician, Dr. CT Lin<\/a> of the University of Colorado School of Medicine, took a few moments to access Arrive Health, formerly\u00a0 RxRevu<\/a>, a clinical decision support application integrated with UCHealth\u2019s electronic health record. It\u2019s essentially a comparison-shopping tool that let Lin scroll comparable medications and their retail prices based on Miller\u2019s insurance coverage. The now-pricier medication in question came in tablet form, Lin noted, but there was also a capsule version of the same drug. For Miller, the capsule would be about $200 cheaper, four times a year.<\/p>\n

\u201cIt definitely saved me some money,\u201d he said.<\/p>\n

Arrive Health, formerly RxRevu, helps save money on prescriptions<\/strong><\/h2>\n

It has saved a lot of patients a lot of money: Arrive Health is available to the roughly 4,000 drug-prescribing providers in the UCHealth system and 300,000 providers around the country capable of serving 250 million patients.<\/p>\n

\"CT
Dr. CT Lin is UCHealth’s chief medical information officer and a physician for the University of Colorado School Medicine.<\/figcaption><\/figure>\n

Lin was more familiar with Arrive Health than most of those providers. In addition to seeing patients, Lin serves as UCHealth\u2019s chief medical information officer, and he has worked with Arrive Health since the Denver-based health-IT firm signed on with UCHealth\u2019s CARE Innovation Center<\/a> in 2016.<\/p>\n

Back then, RxRevu had a great idea: Give physicians and patients a clear window into prescription-drug costs and options while still in the clinic. That information could then influence what drugs get prescribed and cut prescription costs. But as Arrive Health\u00a0 CEO Kyle Kiser described it, the then-startup faced a dilemma involving multiple parties with different aims. Physicians understand what the patient needs and what medications can meet those needs. Pharmacies understand the medications and the costs. And health insurers and the pharmacy benefit managers that manage prescription drug benefits for those insurers understand health-plan designs and costs. Physicians wouldn\u2019t be interested until the pharmacies, insurers, and pharmacy benefit managers were on board \u2013 and vice-versa.<\/p>\n

\u201cWe realized we were building a multisided network, and anyone who\u2019s tried to build a multisided network is faced with a daunting chicken-or-egg problem,\u201d Kiser said.<\/p>\n

Prescription drugs are complicated, partnerships help<\/strong><\/h2>\n

To solve that problem, Arrive Health partnered with UCHealth\u2019s CARE Innovation Center<\/a> and CU Innovations<\/a>, the CU School of Medicine\u2019s innovation incubator. For Arrive Health, UCHealth\u2019s and CU\u2019s scale and financial backing was such that the multisided network\u2019s various parties took it seriously. Arrive Health also gained vital access to a user base of physicians and advanced care providers who could offer feedback on what they liked and what they felt needed work.<\/p>\n

\u201cThat gave us insight that we could have never gotten on our own: What\u2019s important to the actual user, which is incredibly meaningful when you\u2019re building software,\u201d Kiser said.<\/p>\n

From UCHealth\u2019s perspective, Arrive Health fits nicely into its innovation portfolio from practical as well as philosophical perspectives. Lin, who has worked with the company since the partnership began, says it\u2019s about improving information transparency to patients and giving them access to their own health status to encourage collaborative, patient-centered care.<\/p>\n

\u201cThe thinking was, with price and copay information about patient prescriptions, patients and doctors can make better decisions as we move forward,\u201d Lin said.<\/p>\n

\"RxRevu
Arrive Health CEO Karl Kiser. Photo courtesy of Arrive Health.<\/figcaption><\/figure>\n

Even as Arrive Health’s prescription benefit solution has taken off, the now 80-employee company and UCHealth have continued to co-innovate. One example relates to high-cost medications that stand likely to trigger a health insurer\u2019s request for more information from a physician before agreeing to pay for the drug. The tool has historically been optional for UCHealth providers, and that makes sense in many cases: Why force a routine, low-cost drug prescription through a decision-support system? But if a prescription is going to require prior authorization, Arrive Health flags it and alerts the provider. It also suggests alternative medications that could also work, the final decision being up to the provider.<\/p>\n

UCHealth is also working with Arrive Health as the company harnesses its ability to combine diverse data sources to enable better health care choices to move beyond pharmacy into clinical care.<\/p>\n

\u201cThey\u2019re our early adopter at every opportunity,\u201d Kiser said. \u201cI really think of UCHealth as an extension of our product organization. They\u2019re a place where we validate and investigate these things we\u2019re trying to solve.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

From one day to the next, a prescription for Bruce Miller\u2019s regular medication shot up by a factor of five, to about $250. The drug price hike\u2019s cause was no mystery: His wife had recently retired, and this was his first refill since starting Medicare coverage. A few things can happen in such cases. The […]<\/p>\n","protected":false},"author":23,"featured_media":64362,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[5],"tags":[708,63,9171],"class_list":["post-64358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovative-care","tag-adults-65-plus","tag-pharmacy","tag-senior-care"],"acf":[],"yoast_head":"\nArrive Health helps doctors cut medication costs for patients- UCHealth Today<\/title>\n<meta name=\"description\" content=\"Arrive Health 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He covered science and the environment for the Daily Camera in Boulder, Colorado, and has taught narrative nonfiction at the University of Colorado, where he was a Ted Scripps Fellowship recipient in Environmental Journalism. He is author of \u201cA Beard Cut Short,\u201d a biography of a remarkable professor; \u201cThe Laser That\u2019s Changing the World,\u201d a history of lidar; and \u201cFrom Jars to the Stars,\u201d a history of Ball Aerospace.","url":"https:\/\/www.uchealth.org\/today\/author\/tneff\/"}]}},"coauthors":[{"id":23,"name":"Todd Neff","link":"https:\/\/www.uchealth.org\/today\/author\/tneff\/"}],"_links":{"self":[{"href":"https:\/\/www.uchealth.org\/today\/wp-json\/wp\/v2\/posts\/64358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.uchealth.org\/today\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.uchealth.org\/today\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.uchealth.org\/today\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.uchealth.org\/today\/wp-json\/wp\/v2\/comments?post=64358"}],"version-history":[{"count":10,"href":"https:\/\/www.uchealth.org\/today\/wp-json\/wp\/v2\/posts\/64358\/revisions"}],"predecessor-version":[{"id":88787,"href":"https:\/\/www.uchealth.org\/today\/wp-json\/wp\/v2\/posts\/64358\/revisions\/88787"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.uchealth.org\/today\/wp-json\/wp\/v2\/media\/64362"}],"wp:attachment":[{"href":"https:\/\/www.uchealth.org\/today\/wp-json\/wp\/v2\/media?parent=64358"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.uchealth.org\/today\/wp-json\/wp\/v2\/categories?post=64358"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.uchealth.org\/today\/wp-json\/wp\/v2\/tags?post=64358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}