{"id":63650,"date":"2022-04-26T16:20:30","date_gmt":"2022-04-26T22:20:30","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=63650"},"modified":"2023-10-11T12:06:06","modified_gmt":"2023-10-11T18:06:06","slug":"fort-collins-first-responders-using-vitals-app-to-foster-safer-encounters-with-people","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/fort-collins-first-responders-using-vitals-app-to-foster-safer-encounters-with-people\/","title":{"rendered":"Fort Collins first responders using app to foster safer encounters with people"},"content":{"rendered":"
<\/div>
\"A
A Fort Collins Police Officer, who serves on the mental health co-responder team, demonstrates how the Vitals app works on his phone. The profile he’s showing is a “test” profile set up for the purpose of officer training. Photo by Kati Blocker, UCHealth.<\/figcaption><\/figure>\n

Vulnerable community members now have a tool to provide information to first responders during a crisis situation.<\/p>\n

The Vitals app allows an individual \u2013 or their caregiver – to provide information to police and first responders about their medical or behavioral issues prior to an encounter. The advance communication may help de-escalate volatile situations, enhancing safety for individuals and police officers.<\/p>\n

The first in Colorado to use \u2018real-time digital medical ID\u2019 app <\/strong><\/h2>\n

Fort Collins Police Services<\/a> is the first agency in Colorado to begin using the tool, starting with its mental health co-response program.<\/p>\n

The Vitals app can be downloaded on a smart device by any person or their caregiver. They create a profile within Vitals, voluntarily sharing personal health information, such as physical or behavioral health diagnoses and medications. The app allows individuals to include information about specific de-escalation cues and techniques and behavioral triggers.<\/p>\n

When a first responder comes within 80 feet of an individual, a Bluetooth beacon worn by the individual activates, notifying first responders to view the individual\u2019s profile. Profiles are also available to officers when they\u2019re responding to a 911 call from an individual.<\/p>\n

Fort Collins Mental Health co-response program<\/strong><\/h2>\n

Launched in 2018, the Fort Collins Mental Health co-response program pairs specially trained police officers with UCHealth clinicians. These UCHealth co-responders<\/a> accompany officers on calls that may require a behavioral health professional, and the co-responder team provides de-escalation and crisis intervention as well as alternative options when the hospital or jail is not appropriate. A co-responder officer and clinician can remain on the scene, freeing other police officers to respond to other in-progress calls for service.<\/p>\n

\u201cWe are in the service of talking to people in crisis,\u201d said Fort Collins Police Chief Jeff Swoboda. \u201cPeople with disabilities are often misunderstood, and this app allows them to communicate their special needs.\u201d<\/p>\n

\u201cBefore this tool, the only way for an officer to have that vital health information is if a co-responder is with them,\u201d said Stephanie Booco, co-responder program supervisor for UCHealth. This is because UCHealth co-responders have access to private health information related to patient care. Police officers do not.<\/p>\n

\u201cAs an interagency program, we talk to each other, but this gives the patient a voice,\u201d Booco said. Having personalized information helps foster greater awareness, empathy and compassion by responders before the interaction.<\/p>\n

\u201cBeing able to understand why someone is reacting outside of expectations is huge,\u201d said Ali Thompson, who spoke on behalf of the Autism Society of Colorado on April 14 at a press conference announcing the new technology in Colorado. Thompson began her career as a 911 dispatcher and then spent 20 years as a police officer before retiring. She is now the co-founder and chief development and training officer for Pulse Line Collaborative Training, LLC<\/a>.<\/p>\n

\"Stephanie
Stephanie Booco, co-responder program supervisor for UCHealth, discusses the need for the Vitals app to community members and reporters at a recent press conference announcing the use of the new technology. Photo by Kati Blocker, UCHealth.<\/figcaption><\/figure>\n

Providing peace of mind for caregivers<\/strong><\/h2>\n

Thompson is also a mother of an autistic son and a non-verbal daughter, both teenagers. She lives in unincorporated Larimer County, and both her children have the Vitals app. Her daughter’s sensory issues prevent her from wearing a medical ID bracelet, so she wears her Vitals beacon on a lanyard.<\/p>\n

“It’s peace of mind,” Thompson said about Vitals. “I can let my daughter ride her scooter around. She’s 13 and wants that independence, and now I can give that to her.”<\/p>\n

Because of the Vitals app, Thompson knows that if her daughter needed to call 911 for help, dispatch would be aware of her disabilities and share that information with responding officers.<\/p>\n

The Vitals app is not geographically based. Wherever the user travels within the United States, their profile will appear to first responders and dispatch centers that are connected to the technology. According to Vitals Aware Services, 85% of the country’s dispatch centers are connected to Vitals Aware Services.<\/p>\n

Profiles are not searchable and disappear from an officer\u2019s phone a short time after they leave the 80-foot radius. The app records first responders\u2019 access history to ensure a client\u2019s health information is safe and respected.<\/p>\n

Vitals app in Fort Collins<\/strong><\/h2>\n

The app was created by Vitals Aware Services in partnership with the Autism Society of Minnesota to create a way for “clear, calm communications between vulnerable people and first responders in a moment of crisis,” according to its website. The effort to bring the program to Fort Collins is a partnership between Fort Collins Police Services and UCHealth, and is supported by grant funding through Larimer County Behavioral Health Services.<\/p>\n

The Mental Health Response Team initiated the new technology, but according to the department, Vitals will be used by all FCPS officers within the next couple of months. Swoboda hopes other northern Colorado agencies also will adopt the app.<\/p>\n

\u201cWe believe this powerful technology will help our officers and co-responders initiate less stressful and more successful interactions in our community,\u201d Swoboda said.<\/p>\n

\u201cAs we navigate the complex intersection of public safety and mental health, I\u2019m confident that Fort Collins Police Services and our partners will continue to collaborate and innovate to meet the needs of our community. The Vitals program is one of many ways we\u2019re working to ensure safety and service for all,\u201d he said.<\/p>\n

Compassionate and understanding interactions with first responders<\/strong><\/h2>\n

The announcement comes when police interactions with people with intellectual and developmental disabilities, as well as with individuals with mental health or substance-use conditions, have been in the media spotlight around the country.<\/p>\n

\u201cWe are hopeful that (Vitals) will prove to be a useful tool that has a foundational impact on the nature of the interactions that take place in our community between people with IDD (intellectual and developmental disabilities) and police service professionals,” said David Monroe, executive director of The Arc of Larimer County.<\/p>\n

The service has a monthly $2.99 subscription for 911-dispatch services. It costs individuals $5.99 a month if they also want the Bluetooth beacon that allows first responders to see their profile when they are within range. Fort Collins leaders expressed that financial barriers should not be a limiting factor for people who want to use it, and they committed to finding partners to help make the service accessible for those who cannot afford it.<\/p>\n","protected":false},"excerpt":{"rendered":"

Vulnerable community members now have a tool to provide information to first responders during a crisis situation. The Vitals app allows an individual \u2013 or their caregiver – to provide information to police and first responders about their medical or behavioral issues prior to an encounter. The advance communication may help de-escalate volatile situations, enhancing […]<\/p>\n","protected":false},"author":2164,"featured_media":63652,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[8],"tags":[3921,61,858,3273],"class_list":["post-63650","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-community-benefits-report","tag-emergency-medical-services","tag-fort-collins","tag-innovative-medical-technologies"],"acf":[],"yoast_head":"\nFort Collins first responders use Vitals app to foster safer encounters - 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