{"id":4674,"date":"2016-08-03T00:00:00","date_gmt":"2016-08-03T06:00:00","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/2016\/08\/03\/patient-watch-program-designed-to-keep-patients-safe\/"},"modified":"2019-10-11T13:46:39","modified_gmt":"2019-10-11T19:46:39","slug":"patient-watch-program-designed-to-keep-patients-safe","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/patient-watch-program-designed-to-keep-patients-safe\/","title":{"rendered":"Patient Watch program designed to keep patients safe"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><p>Memorial Hospital has launched a Patient Watch program to keep patients and employees safer while they\u2019re in the hospital.<\/p>\n<p>Sometimes, patients who have dementia, mental health or substance abuse problems may become combative or suicidal. A Patient Watch officer sits in a patient\u2019s room and helps de-escalate a patient before he or she does harm.<\/p>\n<p>\u201cSometimes, a patient\u2019s mental faculties aren\u2019t really all there. They require additional assistance and additional support, and that\u2019s one of the reasons we are providing this additional help,\u2019\u2019 said Holly Urban, director of acute care for Memorial.<\/p>\n<p>The Patient Watch program is designed to help keep patients safe. Dennis Maes, a security officer at UCHealth Memorial Hospital, shows the uniform \u2013 a polo shirt and khaki pants &#8211; that are worn by patient watch officers.<\/p>\n<figure id=\"attachment_3053\" aria-describedby=\"caption-attachment-3053\" style=\"width: 300px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3053 size-medium\" src=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/1970\/01\/28144653\/patientwatchpix.webp\" alt=\"Patient Watch program\" width=\"300\" height=\"286\" srcset=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/1970\/01\/28144653\/patientwatchpix.webp 400w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/1970\/01\/28144653\/patientwatchpix-300x286.webp 300w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/1970\/01\/28144653\/patientwatchpix-150x143.webp 150w, https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/1970\/01\/28144653\/patientwatchpix-200x191.webp 200w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-3053\" class=\"wp-caption-text\">The Patient Watch program is designed to help keep patients safe. Dennis Maes, a security officer at UCHealth Memorial Hospital, shows the uniform \u2013 a polo shirt and khaki pants &#8211; that are worn by patient watch officers.<\/figcaption><\/figure>\n<p>Memorial has \u201cPatient Watch\u2019\u2019 officers, employees of Allied Barton, the contractor that provides security for UCHealth, available around the clock. The officers dress in casual clothing \u2013 khaki pants and a long-sleeved polo shirt \u2013 and sit with patients in their hospital room.<\/p>\n<p>\u201cWe\u2019re being proactive so that we can help patients and help our staff feel safer,\u2019\u2019 said Terry Knapp, director of security for Memorial Hospital. \u201cWe use the Patient Watch program for patients who have the ability or have been known to get physical with caregivers.\u2019\u2019<\/p>\n<p>Patient Watch officers are different than sitters, in that they are not caregivers. An officer who sees a patient in medical distress would, of course, call a nurse or tech for help. Sitters, who also provide direct observation of patients, have basic health care skills and immediately call for a nurse.<\/p>\n<p>\u201cThis is giving us extra help in caring for patients,\u2019\u2019 Urban said.<\/p>\n<p>Pat Conroy, director, Safety and Environment of Care\u00a0for UCHealth, said UCH began a <a href=\"https:\/\/uchealth-wp-uploads.s3.amazonaws.com\/wp-content\/uploads\/sites\/6\/2017\/02\/28144653\/at20risk20patient20watch20officers.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Patient Watch program<\/a> about five years ago.<\/p>\n<p>\u201cThe biggest advantage is that this program frees up staff clinical resources that used to move to do the watches on inpatient units,\u2019\u2019 Conroy said. \u201cWe train all of the watch officers the same way in terms of de-escalation training and documentation. From the staff\u2019s perspective, it relieves a burden on them and provides reassurance that there is trained backup in-place.\u2019\u2019<\/p>\n<p>While workplace safety is a growing concern across the United States, more than 31 states, including Colorado, have laws that make assault against caregivers a felony. However, across health care, there is \u00a0significant underreporting of assault on care givers.<\/p>\n<p>According to a report in the New England Journal of Medicine, \u201cOnly 30 percent of nurses report incidents of workplace violence; among physicians, the reporting rate is 26 percent. Underreporting is due in part to a health care culture that is resistant to the belief that providers are at risk for patient-initiated violence and complacency in thinking that violence is \u2018part of the job.\u2019 \u201d<\/p>\n<p>Knapp, who served 30 years in the U.S. Navy before joining UCHealth, said that\u2019s a way of thinking that needs to be changed.<\/p>\n<p>\u201cNo one deserves to be assaulted at work, and no one should expect to be assaulted when they come to work,\u2019\u2019 Knapp said.<\/p>\n<p>Though Memorial\u2019s Patient Watch program is only a few weeks old, and modeled after one in place at UCH, Knapp said that there already is a decline in the number of \u201cCode Gray\u2019\u2019 alarms. A \u201cCode Gray\u2019\u2019 is called when there is a behavioral health emergency with an agitated patient. Those calls generate a response from a team of security officers, a doctor, nurse and social worker.<\/p>\n<p>\u201cOur officers can go hands-on with a patient if he or she becomes dangerous, so we are averting Code Grays because we are already there to de-escalate the situation,\u2019\u2019 Knapp said.<\/p>\n<p>The new program developed out of the Workplace Violence Committee at Memorial. Patient Watch officers receive intensive and specialized training and they are available 24\/7.<\/p>\n<p>\u201cTheir job is to do nothing else but watch the patient. It can be uneventful, but should it turn into a high-risk situation, the officer is there to attempt to de-escalate the situation,\u2019\u2019 Knapp said.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Memorial Hospital has launched a Patient Watch program to keep patients and employees safer while they\u2019re in the hospital. Sometimes, patients who have dementia, mental health or substance abuse problems may become combative or suicidal. A Patient Watch officer sits in a patient\u2019s room and helps de-escalate a patient before he or she does harm. [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":3053,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[5],"tags":[55,2116,192],"class_list":["post-4674","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovative-care","tag-memorial-hospital","tag-pat-conroy","tag-patient-watch-program"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Patient Watch program designed to keep patients safe - UCHealth Today<\/title>\n<meta name=\"description\" content=\"Memorial Hospital has launched a Patient Watch program to keep patients and employees safer while they\u2019re in the hospital. Sometimes, patients who have dementia, mental health or substance abuse problems may become combative or suicidal. A Patient Watch officer sits in a patien...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.uchealth.org\/today\/patient-watch-program-designed-to-keep-patients-safe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patient Watch program designed to keep patients safe\" \/>\n<meta property=\"og:description\" content=\"Memorial Hospital has launched a Patient Watch program to keep patients and employees safer while they\u2019re in the hospital. Sometimes, patients who have dementia, mental health or substance abuse problems may become combative or suicidal. A Patient Watch officer sits in a patient\u2019s room and helps de-escalate a patient before he or she does harm. 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