{"id":13360,"date":"2017-12-08T09:58:09","date_gmt":"2017-12-08T16:58:09","guid":{"rendered":"https:\/\/www.uchealth.org\/today\/?p=13360"},"modified":"2021-07-08T12:33:30","modified_gmt":"2021-07-08T18:33:30","slug":"knock-knock-would-you-like-a-cookie","status":"publish","type":"post","link":"https:\/\/www.uchealth.org\/today\/knock-knock-would-you-like-a-cookie\/","title":{"rendered":"Knock, knock. ‘Hi, I’m the Cookie Lady’"},"content":{"rendered":"
<\/div>
\"Joan
The Cookie Lady, Joan Gibbs makes the Jan Bishop Cancer Center at UCHealth Yampa Valley Medical Center the first stop during her rounds. Photo by UCHealth.<\/figcaption><\/figure>\n

Imagine you\u2019re a patient in the hospital. There\u2019s a knock at your door, and in wheels a cart.<\/p>\n

It\u2019s not someone coming for a blood draw or to check your vitals.<\/p>\n

It\u2019s not a nurse or doctor with your latest test results.<\/p>\n

It\u2019s Joan.<\/p>\n

\u201cHi, I\u2019m the Cookie Lady. Would you like a cookie?\u201d<\/p>\n

Now isn\u2019t that a sweet bit of medicine.<\/p>\n

Keeping busy<\/strong><\/h3>\n

Joan Gibbs\u2019 history of volunteering in health care began in April 1996 when she answered a \u201chelp wanted\u201d advertisement in the local paper.<\/p>\n

\u201cThe hospital was looking for volunteers at the Extended Care Center (which then became the Doak Walker Care Center and exists today as Casey\u2019s Pond),\u201d said Gibbs. \u201cI interacted with the residents. We had fun. I wanted to do something meaningful.\u201d<\/p>\n

Gibbs and her husband, Dick, arrived in Steamboat Springs in July 1995 following her husband\u2019s retirement from a public relations firm in New York City. They had a condo in Steamboat Springs and came to the area quite often.<\/p>\n

\u201cWe were looking for a reprieve after the hustle and bustle of the city,\u201d she said.<\/p>\n

Fast forward some 20 years, and Gibbs holds one of the most coveted volunteer positions at UCHealth Yampa Valley Medicine Center<\/a> \u2013 cookie lady.<\/p>\n

\u201cWhat\u2019s better than a cookie, some fresh fruit and a hot cup of coffee?\u201d she asks rhetorically.<\/p>\n

\"Joan
Gibbs checks with patient care staff to understand any dietary concerns for the day\u2019s patients. Photo by UCHealth.<\/figcaption><\/figure>\n

Surprisingly, Gibbs doesn\u2019t have a favorite flavor of cookie. In fact, she doesn\u2019t even eat them.<\/p>\n

\u201cYou don\u2019t have to like cookies to do this job,\u201d she said with a wink. \u201cYou just need to like people. But I don\u2019t want anyone getting any ideas. They\u2019re not getting my job.\u201d<\/p>\n

Every Monday afternoon, Gibbs arrives at Yampa Valley Medical Center \u2013 there\u2019s only one Monday she can recall missing recently \u2013 and checks her cart, put together each time by a member of YVMC\u2019s food and nutrition services team. On a recent shift, it included a variety of freshly baked chocolate chip, oatmeal raisin and white chocolate macadamia nut cookies, fresh strawberries and grapes, piping hot coffee and a selection of teas.<\/p>\n

She makes her rounds in the same order each week, first to the Jan Bishop Cancer Center<\/a>, then to the patient care unit and finally the Birth Center<\/a>, with December, February and March being her busiest months. There are designated cookie ladies for the rest of the week, too \u2013 Vanda Nohinek on Wednesdays and Patricia Pillow on Fridays.<\/p>\n

More than just cookies<\/strong><\/h3>\n

Each patient and family interaction starts the same way, with a friendly smile and that simple question: \u201cHi, I\u2019m the Cookie Lady. Would you like a cookie?\u201d<\/p>\n

Having already asked permission from the attending nurse, Gibbs offers the days\u2019 flavors to each patient.<\/p>\n

\u201cYou want grapes? Huh, nobody wants grapes today. Maybe a big strawberry?\u201d<\/p>\n

\u201cSure, I\u2019ll take a strawberry or two,\u201d says a patient. \u201cYou have coffee, too?\u201d<\/p>\n

\u201cYou bet I do,\u201d says Gibbs with a smile.<\/p>\n

\u201cBoy, would that be good. Yes, please. I\u2019ll have a cup.\u201d<\/p>\n

\"In
Joan Gibbs — the Cookie Lady – pours a cup of hot java to go with her sweet treats. Photo by UCHealth.<\/figcaption><\/figure>\n

With an order filled and a dose of kindness delivered, Gibbs is on her way to the next patient.<\/p>\n

\u201cThere\u2019s something about them \u2013 the patients \u2013 they\u2019re the reason I keep coming back each week,\u201d she said. \u201cI\u2019ll see people around town and they sometimes give me a look that says, \u2018Where do I know you?\u2019 If I remember them from the hospital, I\u2019ll ask how they\u2019re doing. Most ask if they know me. All I reply is, \u2018I\u2019m the Cookie Lady.\u2019 That usually jogs their memory.\u201d<\/p>\n

Once the rounds are complete on the day\u2019s patients, Gibbs rolls her cart into the nurses\u2019 station.<\/p>\n

\u201cI offer the remaining cookies to the nurses,\u201d she says with a smile. \u201cIt\u2019s good to keep on their good side, as you never know when you might need them. Plus, I\u2019m hoping they put in a good word for me and I\u2019ll get a raise.\u201d Gibbs is, after all, a volunteer.<\/p>\n

Out of the blue, there\u2019s a \u201cWait, Joan! Don\u2019t leave!\u201d heard from around the corner. It\u2019s one of the nurses. Gibbs turns with laugh and her usual question and in return, receives a warm smile and a heartfelt \u201cthank you.\u201d<\/p>\n

\u201cSometimes you just need a cookie to brighten your day,\u201d she says. \u201cI have to take care of them,\u201d Gibbs says, \u201call of them. Everybody here does so much for the patients.\u201d<\/p>\n

What she doesn\u2019t take credit for, however, is what she does for everyone else.<\/p>\n","protected":false},"excerpt":{"rendered":"

Imagine you\u2019re a patient in the hospital. There\u2019s a knock at your door, and in wheels a cart. It\u2019s not someone coming for a blood draw or to check your vitals. It\u2019s not a nurse or doctor with your latest test results. It\u2019s Joan. \u201cHi, I\u2019m the Cookie Lady. Would you like a cookie?\u201d Now […]<\/p>\n","protected":false},"author":2146,"featured_media":13367,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[8],"tags":[28,2518,171],"class_list":["post-13360","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-cancer-care-oncology","tag-uchealth-yampa-valley-medical-center","tag-volunteer-services"],"acf":[],"yoast_head":"\nKnock, knock. 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