Uber now providing discounts on rides to and from UCHealth locations

Partnership between UCHealth and Uber improves non-emergency medical travel experience
March 13th, 2018
UCHealth patient Jeff Barker sits in the back seat of a car with the door open.
UCHealth patient Jeff Barker already uses Uber as a mode of transportation to get to and from University of Colorado Hospital for appointments. UCHealth and Uber Health aim to improve the medical care experience by providing patients who cannot drive themselves a more convenient way to travel to and from appointments.

An exclusive partnership between UCHealth and Uber Health aims to improve the medical care experience by providing patients who cannot drive themselves a more convenient way to travel to and from appointments. More than 30 UCHealth locations will now offer patients and visitors a discount on their rides from Uber.

In addition to providing reliable, comfortable transportation to patients, employees and visitors, the partnership helps return independence to the lives of patients and seniors who often rely on family members or alternate forms of transportation to get to and from their health appointments. Because of medical conditions or medications, some UCHealth patients are unable to drive, while other patients and visitors simply prefer the door-to-door convenience of an Uber ride.

“We know that driving and parking can be a challenge and a stressor for many patients,” said UCHealth Chief Marketing and Experience Officer Manny Rodriguez. “UCHealth’s goal is to provide the best possible experience for our patients and visitors both inside and outside our facilities. We already provide free valet at many locations, and we’re excited to now provide this discount to use on Uber rides.”

UCHealth patient Jeff Barker already uses Uber as a mode of transportation to get to and from University of Colorado Hospital for appointments, as he no longer drives a vehicle anymore due to Parkinson’s disease. Uber helps him get to his doctor’s appointments and physical therapy seamlessly, without relying on others for help.

“Parkinson’s affects major aspects of your life other than just the easily observable outward indicators of tremors and slowness of movement, and it is very easy to rationalize about missing a doctor’s appointment because I don’t have a convenient way to get there, or because it costs too much,” Barker said. “This new benefit of being able to use Uber with a 30 percent discount is wonderful. What a sense of freedom that this will give me. It gives me a means to reconnect with others and to get the proper health care that I need.”

UCHealth patient Jeff Barker prepares to get into a car.
Uber helps Jeff Barker, who no longer drives a vehicle due to Parkinson’s disease, get to his doctor’s appointments and physical therapy appointments without having to rely on others for help.

UCHealth patients, visitors and employees are now eligible for a 30 percent discount for any trip to or from participating UCHealth facilities, up to five dollars off each trip using the code UCHEALTH30. All of UCHealth’s Front Range hospitals and most outpatient medical centers are available for the discounted rides.

“We know a huge barrier to patient compliance can be accessibility to reliable rides,” said Dave Britton, General Manager Uber Colorado. “We’re proud to partner with UCHealth to help improve patient engagement and health care outcomes across 32 of their locations, which are home to hundreds of clinics.”

A recent study found missed or open appointments cost the healthcare industry up to $150 billion each year. The partnership aims to reduce the number of missed appointments, helping to improve the efficiency of patient care.

The broad rollout of the partnership comes after a lengthy pilot project launched last year, which tested the service with patients and added information within the Uber website and UCHealth’s patient portal to ensure accessing the service was as streamlined as possible.

To learn more about the partnership, visit t.uber.com/uchealth.

 

About the author

Paula Freund is the public relations manager for UCHealth and can be reached at 720.848.5809 or via email.