Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).
You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.
Virtual Visits are scheduled in My Health Connection, UCHealth’s patient portal. Log in or Sign up now to schedule a Virtual Visit.
For the best experience, download the UCHealth app today.
Types of illnesses treated in a Virtual Visit:
- Allergic reaction
- Cold/flu
- Cough
- Cuts/Scrapes
- Diarrhea
- Pink eye
- Rash
- Sinus infection
- Sore throat
- Urinary tract infection
- Vomiting
- Colorado Immunization Information System (CIIS)
- Communication preferences
- My Health Connection family access
- My Health Connection FAQs
- Patient cost estimates
- Request medical records
- Terms and Conditions: Patient portal for medical facilities
- UCHealth patient portal terms and conditions
- Virtual Urgent Care
Specific conditions that shouldn’t be treated by a virtual urgent care visit
Sometimes a particular medical condition isn’t right for a virtual visit. Your UCHealth doctor will review your medical questionnaire and history and help make that determination. If your doctor doesn’t feel your symptoms are a good match for a virtual urgent care visit, you’ll receive a recommendation on where to go for help.
Virtual Visit for children
Your child must have a My Health Connection account to be seen. During registration, you’ll be guided through how to register your child.
Follow up questions
If you have a follow-up question within 5 days of your visit, you have a couple of options. You can re-schedule a visit in the Virtual Urgent Care if it’s a question related to the same condition and you won’t be charged for this visit. Or, you can call the UCHealth operator at 720-848-0000 and they will get you someone who can help.
Insurance
Your virtual visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.
Many health plans are adding virtual visits (telehealth) as a covered benefit. However, there are some healthcare plans that do not cover Virtual Visits such as Medicare.
For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor. However, if your health plan denies this charge you will receive a bill for this service. Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.
Equipment needed
You do need a few basics: a computer with a working webcam and microphone, or a smartphone or tablet. If your computer or mobile device already has a camera and microphone, you shouldn’t need any extra equipment to get started.