Virtual Urgent Care
Get care from anywhere in Colorado.
Visit with an expert local provider on your computer, tablet or smartphone. No drive time, no waiting room, no need to leave home. We’ll bill your insurance or you can elect a flat fee of $49. Patients may be any age; however, if under 18, a legal guardian must be present at the time of the Virtual Urgent Care visit.
Convenience and comfort
With UCHealth Virtual Urgent Care, you’ll be seen and treated by a UCHealth provider—just without the drive.
You can use Virtual Urgent Care to address and treat many conditions, including:
Urinary tract infection
When not to use
Virtual Urgent Care
If you have suffered a serious injury or have symptoms of a serious condition such as chest pain, difficulty breathing, severe abdominal pain, or have a possible emergency, go to the nearest emergency care location.
If you need a physical examination, lab work, X-rays or other procedures, you need to see a provider in person.
After you fill out the request for a Virtual Urgent Care visit, we will review your medical questionnaire and history to determine if Virtual Urgent Care is right for you. If not, we’ll recommend another option for care.
How to use Virtual Urgent Care
Virtual Urgent Care for children
Patients may be any age; however, if under 18, a legal guardian must be present at the time of the Virtual Urgent Care visit. Also, a child must have a My Health Connection account to be seen. During registration, you’ll be guided through how to register your child.
Original Medicare and many Medicare Advantage plans now cover virtual urgent care from home. Please check your individual policy to learn more. But remember, even if your individual plan doesn’t cover the cost of the visit, you can choose the self-pay option for $49.
For most insurance plans, we will attempt to bill your insurance. You may be responsible for your co-pay amount prior to seeing the provider. However, if your health plan denies this charge you will receive a bill for the service. Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the provider.
Virtual Urgent Care FAQs
Can my provider prescribe medication after a Virtual Urgent Care visit?
Yes. If your provider decides you need a prescription, they will send the order electronically to your pharmacy so it’s ready to pick up when you arrive. However, please be aware that controlled medicines cannot be prescribed electronically.
Is my computer or phone better for the Virtual Urgent Care visit?
While both will work, we recommend conducting your Virtual Urgent Care visit through the UCHealth app for the best experience.
I’m not very tech-savvy. Is Virtual Urgent Care right for me?
Yes. We designed the UCHealth app to be very user-friendly. Imagine Skype, but with a few more bells and whistles to give you and your medical provider everything you need to have a successful video visit.
I don’t have insurance. Can I still use Virtual Urgent Care?
Yes. We have a self-pay option which costs $49.
What if I need to cancel my appointment?
How can my provider treat me without a physical exam?
Your provider doesn’t need an in-person physical exam to safely diagnose and treat many conditions. However, Virtual Urgent Care is not for medical emergencies or even complex conditions that require a full or detailed physical examination. In some cases, your provider may ask you to assist in a video-based exam, such as pushing on your own belly to look for pain, or taking your own pulse. Also, being able to see you by video or review any uploaded pictures often gives your provider the information needed to make an accurate diagnosis.
Is my medical information secure?
Yes. Your Virtual Urgent Care visit is 100% HIPAA compliant, so any personal health information you provide is safe and secure.