UCHealth Yampa Valley Medical Center (YVMC) is a 39-bed acute care hospital providing sophisticated medical services to more than 51,000 outpatients annually. We are a non-profit, non-tax-supported community hospital that is dedicated to serving the needs of residents throughout northwest Colorado.

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Patients and visitors

Admissions

Admissions is your first step to accessing YVMC services. Our goal is to ensure superior customer service, while making sure we have gathered all the correct information regarding your needs and billing information.

Our Admissions department is responsible for scheduling, pre-registering and registering patients, verifying insurance data, conducting financial counseling, estimating charges, and collecting patient copays, deductibles and coinsurance at the time of service.

Pre Registration

Patients scheduled for surgery and radiology procedures and newborn delivery at our birth center can pre-register with our admissions department.  Pre-registration helps reduce wait times, increases privacy and improves accuracy and completeness of required information.

You can also call the main hospital phone number, 970.879.1322 and ask for Admissions.  Admissions is open 7 days a week, 24 hours a day.

Care management

The Care Management staff at Yampa Valley Medical Center performs several functions. We work with you, the patient, and your family as an advocate during your hospital stay.

We will assist and help you plan for your discharge home or to another facility if appropriate. We will work with your insurance to maximize your benefits and pre-authorize home needs as necessary.

Your discharge plan may include the need for other services such as home oxygen, medical equipment, or home care services. The Case Management staff will assist in making these arrangements.

All of our services are coordinated through your physician. We work closely with all of the ancillary staff to determine a safe discharge plan.

The Care Management office is located on the patient care unit or you can call 970.870.1086 and ask to speak to a Care Manager.

Clinic payments

Clinic payment options include paying over the phone.  These clinics include:

  • UCHealth Heart and Vascular Clinic – Steamboat Springs
  • UCHealth Heart and Vascular Clinic – Craig
  • UCHealth Women’s Care Clinic – Steamboat Springs
  • UCHealth Women’s Clinic – Craig

For questions regards billing at these clinics, please call 719.365.2295. Hours of operation in the billing department are Monday – Friday, 8am -5pm.

Primary Care Payments

  • UCHealth Primary Care Clinic – Craig
  • Little Snake River Clinic

For questions regards billing at these clinics, please call 844.842.2459. Hours of operation in the billing department are Monday – Friday, 8 a.m. – 5 p.m.

For questions related to your YVMC Hospital or Outpatient account, please call the business office at 855.432.4305.

Complaints and grievances

Yampa Valley Medical Center encourages you to ask questions and voice your concerns during your stay. If we don’t meet your expectations or you have a specific concern, please let your caregiver know. You also may ask to speak with the department manager or house supervisor. Yampa Valley Medical Center will make every effort to resolve your concern or complaint before you return home.

Should you feel that your complaint or concern has not been fully addressed, you may contact a representative at ext 2743 from any hospital phone. From outside the hospital, please call 970.875.2743. Our staff welcomes the opportunity to work with you to help resolve any remaining concerns. The Yampa Valley Medical Center Grievance process is designed to resolve complaints according to established timeframes.

Unresolved complaints

If you filed a complaint and believe your concerns were not addressed to your satisfaction, you may request a meeting with YVMC’s Grievance Committee. This Committee is comprised of hospital leadership and medical staff. Please contact 970.875.2743 to request a meeting.

You may also contact the Executive Director of Colorado Department of Public Health and Environment at 303.692.2800 or write to:

Colorado Department of Public Health and Environment
4300 Cherry Creek Drive South
Denver, CO 80246-1530

Upon receipt of the complaint, the Colorado Department of Public Health and Environment will notify the patient and the hospital, initiate the investigation and produce a written report containing its findings and recommendations.

You also may submit complaints to The Joint Commission website or email at complaint@jointcommission.org.

Mail: Office of Quality and Patient Safety Monitoring, The Joint Commission, One Renaissance Blvd., Oakbrook Terrace, IL, 60181.

Medicare beneficiaries may also submit appeals or report quality of care concerns to Beneficiary and Family Centered Care Quality Improvement Organizations (BFCC-QIO) by calling 1-844-430-9504 or mailing to: KEPRO, Rock Run Center, 5700 Lombardo Center, Suite 100, Seven Hills, Ohio 44131.

If you have an unresolved complaint about care provided by your physician (excluding fee disputes), a complaint may be filed with the appropriate Board. Upon your request, we will provide you with the address or phone number of the appropriate Board.

For additional copies of our Patient Rights and Responsibilities, please ask our Admissions Staff. At Yampa Valley Medical Center, we’re on your team. We want you to have the best possible patient experience. Just let us know what we can do to assist you.

Financial information

Financial Assistance at UCHealth Yampa Valley Medical Center

Yampa Valley Medical Center also offers help through our Financial Assistance Program. This program is solely funded by UCHealth Yampa Valley Medical Center and is in accordance with Colorado Revised Statute § 25-3-112 and 26 CFR 1.501(r)-0 through 26 CFR 1.501(r)-7. The Financial Assistance Program covers all urgent/emergent services and medically necessary services.  The decision to provide Financial Assistance will be based on a review of income, assets and liabilities.

Self Pay

UCHealth Yampa Valley Medical Center will provide care without discrimination for emergency medical conditions regardless of a patient’s ability to pay. For all other services, self-pay patients are expected to pay in full prior to receiving service. When possible, we will estimate the required payment when you schedule your service. YVMC offers a 10% self-pay discount.  Our Financial Counselors can help determine if you qualify for Financial Assistance or other programs.

Payment Plans

If you do not qualify for Financial Assistance, we will work with you to set up a payment plan for the self-pay portion of your bill.  Contact us today to set up the right payment plan for you.  Please call our business office at 855.432.4305.

Colorado Indigent Care Program (CICP)

Yampa Valley Medical Center participates with the Colorado Indigent Care Program. Applicants must be Colorado residents and establish lawful presence in the United States. CICP covers all urgent/emergent and medically necessary services to provide a discount on your bill. Applicants need to be under 250% of the Federal Poverty Level to qualify.

Contact a financial counselor today before applying to determine if you qualify for CICP.

Contact financial counseling

Insurance accepted

Learn more about accepted insurance at UCHealth

Please notify us if you have an insurance plan change, coverage change or insurance loss, so we can properly bill your claims in a timely manner.

Interpretation and translation services

Yampa Valley Medical Center has several interpretation services.

The TeleLanguage Line is a service that is accessed through the telephone in the patient room areas, or by a phone provided by our employees in other areas of the hospital. The language line is available 24 hours a day, 7 days a week, and may be used to access more than 30 different languages.

On-site Spanish interpretation is a pre-arranged service that is generally available Monday-Friday 8 a.m. – 5 p.m. Advance notice of 24 hours is preferred. To request this service, please call 970.875.2772.

These services are available free of charge and can be arranged by any employee at Yampa Valley Medical Center.

Medical records

Medical Records Request

Visit My Health Connection to view your latest medical records online.

To request access to patient printed medical records an authorization form must be completed and returned to the YVMC Health Information Management Department via fax at 970.879.0297, via e-mail at medicalrecords@uchealth.org, or by mail to the attention of our department at the address listed above.

Medical Records Release

Lanzamiento de expedientes médicos

After August 2018, patients can obtain their health records from Meditech by calling Health Information Management at UCHealth Yampa Valley Medical Center at 970.871.2387.

Parking

Parking is located in front of the hospital and outside of the Outpatient Pavilion. If your vehicle is parked overnight, please notify nursing staff of its location. During winter months, ask the nursing or admissions staff about our special parking instructions.

For after-hours or overnight parking, please park by the Emergency Department.

Spiritual care

Chapel

Our interfaith chapel is open 24 hours a day.  It is located between the cafeteria and the patient care unit.  All are welcome to visit this beautiful, restful room that was designed and furnished by the Yampa Valley Medical Center Auxiliary.

Spiritual Care Program

Spiritual Care Providers are available upon request for the comfort of patient and visitors.  Providers may be called by care managers, the crisis support team, or the charge nurse from either the emergency department or patient care unit.

Simply ask your nurse, case manager or anyone of the Crisis Support team and they will ensure a provider is sent to your room.

Visitors

We welcome visitors between the hours of 8:00am – 10:00pm.

Patients have the option to request no visitors. When the attending physician or nursing staff determines that visiting could interfere with medical care, visitors will not be allowed.

Entrances

Yampa Valley Medical Center’s doors are open during the following times:

Main entrance – 6am – 8pm
Visitor entrance – 6am – 8pm
Emergency Department walk-in entrance – 24 hours a day
Medical Office Building – YVMC connecting door – 7am – 6pm
Outpatient Pavilion entrance – 6am – 6pm

Anyone wishing to enter YVMC at other times must use either:

The red telephone near the main entrance inside entry doors.
The push button by the Emergency Department walk-in door.

Children visitors

Please consult nursing staff before inviting or bringing a child to visit a patient. Sick children are not permitted to visit at any time.

Intensive Care Unit

Visiting hours are dependent on the patient’s condition. Please call prior to visiting.

Emergency Department

Visitation is limited to one person per patient or as directed by the Emergency Department staff. It is preferred that no visitors are allowed during the initial exam or during any treatments.

Waiting area

Staff can direct you to an appropriate waiting area.

We’re here to help

If you need more information, have a question or want to express a thank you, concern or complaint, please call the hospital main number at 970.879.1322.

Amenities

Community health resource center

The medical library is located in the east wing of UCHealth Yampa Valley Medical Center.

Open Monday through Friday 10 am – 4 pm

  • Free health and medical information
  • A comprehensive medical library housing over 1,600 books and videos
  • Research information provided for medical personnel and the public
  • Subscriptions to many medical and health publications
  • Computer available for personal medical searches
  • Visit our Online Library Portal to see our collection of books and videos

Food Services

Cafe

YVMC’s Eatery is located near the Visitor’s Entrance and offers fresh hot meals, cold drinks, sandwiches, salad bar and snacks. Breakfast, lunch and dinner are available daily.

Cafe hours

Monday through Friday

  • Breakfast 7:00 am – 10:00 am
  • Lunch 11 am – 1:30 am
  • Dinner 4:30 pm – 6:30 pm

Saturday and Sunday

  • Breakfast 8:00am – 9:30am
  • Lunch 11:30am – 1:30pm
  • Dinner 5:00pm – 6:30pm

Patient meals are served at 8:00am, 12:00pm and 5:00pm

Yampa Joe’s 

Enjoy fresh smoothies, loose leaf teas, specialty coffees, homemade baked goods, and ready-made snacks and sandwiches.

Monday through Thursday – 6:30am- 4:30pm

Friday’s – 6:30am – 12:30pm

Weekends & Holidays – Closed

Remote care

Ask a nurse

Yampa Valley Medical Center provides nurse consultation and to residents of northwest Colorado as well as visitors to our area. ASK-A-NURSE operates 24 hours a day, 7 days a week, and is free and confidential to callers.

Contact Us

In Routt County, ASK-A-NURSE can be reached by calling 970.871.7878.

Professional Staff

Our ASK-A-NURSE call center is staffed by registered nurses. When a caller has questions about symptoms, the nurse will assess the symptoms and provide advice on seeking care and improving health. The call center also answers healthcare questions. Additionally, ASK-A-NURSE provides information about Yampa Valley Medical Center, wellness classes and community services.

YVMC is pleased to offer this valuable service free of charge to residents and visitors in our northwest Colorado region.

Virtual visits

Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).

You’ll be seen and treated by a UCHealth medical professional just as if you were to visit seen face-to-face in one of our many health care facilities.

Virtual Visits are scheduled in My Health Connection, UCHealth’s patient portal. Log in or Sign up now to schedule a Virtual Visit.

For the best experience, download the UCHealth app today.

download our app for your iPhone   

Types of illnesses treated in a Virtual Visit:

  • Allergic reaction.
  • Cold/flu.
  • Cough.
  • Diarrhea.
  • Cuts and scrapes.
  • Pink eye.
  • Rash.
  • Sinus infection.
  • Sore throat.
  • Urinary tract infection.
  • Vomiting.

Insurance

Your virtual visit may be covered by insurance. However, if your health plan denies this charge you will receive a bill for this service.

Many health plans are adding virtual visits (telehealth) as a covered benefit.  However, there are some healthcare plans that do not cover Virtual Visits such as Medicare.

For most insurance plans, we will attempt to bill your insurance- you may be responsible for your co-payment amount prior to seeing the doctor.  However, if your health plan denies this charge you will receive a bill for this service.  Also, please note that to bill medical insurance, a successful video connection must occur between the patient and the doctor.

YVMC Careers

To see a list of job openings and to apply for a job at Yampa Valley Medical Center, please visit yvmc.org/careers.

Ways to give

Volunteering

Share your time and talents by volunteering at Yampa Valley Medical Center in Steamboat Springs. Make new friends, enjoy a change of pace, gain a new perspective, learn more about health care, and help the UCHealth effort to provide world-class customer service in northern Colorado communities.

Examples of the many opportunities for volunteering:

  • Greet guests and patients coming to the Outpatient Pavilion.
  • Work in the clinical areas by assisting the staff and preparing rooms for incoming patients.
  • Deliver complimentary cookies, fruit and beverages to patients and families in our Patient Care Unit and Cancer Care Center.
  • Assist staff in the Infant room.
  • Provide music in our lobby to enhance the experience for patients and family members.

The process to become a volunteer includes an interview, orientation and training.

Pet therapy program

YVMC offers a hugely successful pet therapy program in connection with Heeling Friends. Research has shown that interaction with pets can help in a patient’s recovery.

After you and your animal receive training and become registered with Intermountain Therapy Animals (ITA), you escort your pet around to visit patients, visitors and staff members.

Job shadowing program at YVMC (follows northern Colorado model)

Contact us to learn more about volunteering at YVMC

Yampa Valley Medical Center at 970-870-1146 or send us an email.

Yampa Valley Medical Center Foundation

The mission of the UCHealth Yampa Valley Medical Center Foundation is to support the healthcare services of UCHealth Yampa Valley Medical Center for the communities it serves. Our excellent quality hospital is here, in part, because of your support. Learn more about our foundation.

Leadership

Mission, Vision, Values

View Yampa Valley Medical Center and northern Colorado leadership