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Help and Information

My Health Connection

What is My Health Connection (MHC)?

My Health Connection offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With My Health Connection, you can use the Internet to:

  • Communicate electronically and securely with your medical care team
  • Request medical appointments
  • View your health summary including current health issues, medications, allergies, immunizations and preventative care that have been entered into the system
  • View test results
  • Request prescription renewals
  • Access trusted health information resources

Is there a fee to use My Health Connection?

My Health Connection is a free service offered to our patients.

What do I need to use My Health Connection?

You will need access to a computer connected to the Internet that has an up-to-date browser (such as Internet Explorer 8 or Firefox 3.6.10). You will need to have had your name, email, birth date and Social Security number entered into our system by your clinic.

How do I create an MHC account?

Step 1: Make sure your clinic has entered your information into the system including your name, email, birth date and Social Security number. This probably already has been done for you when you visited your clinic. This is entered for you in order to keep your information private.

Step 2: Select "create a new account" on the main My Health Connection page.

Step 3: Create an account using your email address. If you were given an activation code you will want to use that instead. Fill in the information and select the "Create Account" button.

Step 4: Check your email for a link to our secure site where you will create your username and password of seven characters including two numbers. (NOTE: If you do not see the email, please check your spam box.)

Step 5: Once you have created your username and password, you will be able to access your account.

How do I know if I have an active account?

Click the "Create a new account" link, fill out the information and then click the "Create Account" button.

If you receive the following messages, take the corresponding action:

  • Message - It appears you already have an account.
    Action - If you have forgotten your username/password, please use the links on the front page to retrieve/reset them.
  • Message - Your email address and/or birth date is not in our system.
    Action - Please contact your clinic and give them your email address.
  • Message - We have identified your record...
    Action - This means that you had no account and you'll receive an e-mail shortly to continue the setup of your new account. If you don't see the email in your inbox, check your spam/junk folder.

I already have an account. Which username and password do I use - My Health Connection or My Doctor's Office?

If you have an existing My Health Connection account you will use your same username and password. If you only had a My Doctor's Office account you will need to create a new account. See the instructions above for how to create a NEW account.

I forgot my username. What should I do?

You may use the "forgot username" link on the sign-in page to retrieve your user name. You will be emailed a temporary link. You will need to use it within 30 minutes or it will expire and you will have to request another one.

I forgot my password. What should I do?

You may use the "forgot password" link on the sign-in page to reset your password. You will be emailed a temporary link. You will need to use it within 30 minutes or it will expire and you will have to request another one.

I was logged out of My Health Connection - what happened?

We aim to protect your privacy and security of your information. While logged into My Health Connection, if your keyboard remains idle for 20 minutes or more, you will be automatically logged out of My Health Connection. We recommend that you log out of your My Health Connection session if you need to leave your computer for even a short period of time.

When I try to log in, why does it just take me back to the login page?

Delete your browser's cache and cookies (see below), close all of your open browser windows, and then try to log in again. If you’re using Internet Explorer, it’s notorious for caching pages and showing them when it shouldn’t. Make sure you change the following setting in IE:

  • Go to Tools, then Internet Options.
  • Under the Browsing History section on the General tab, click the "Delete" button.
  • Check only the Temporary Internet files and the Cookies boxes, and then click the "Delete" button.
  • Under the Browsing History section on the General tab, click the "Settings" button.
  • Make sure that the button labeled "Every time I visit the web page" is selected.
  • Click the "OK" button.
  • Click the final "OK" button.
  • Close all programs and restart your computer.

If you're using another type of browser, refer to your browser's Help function for more information. Deleting the cache will tell your browser to always look for a new version of the current web page and display it instead of a cached version. It usually alleviates the issue that you were having

What do these error messages mean?

  • Message - The username/password entered is not valid. Please try again.
    Action - Remember, passwords are CASE sensitive (i.e. 'Password' is not the same as 'PASSword').
    Use the "I forgot my username" and/or "I forgot my password" links to ensure that you're using the correct credentials. Often, people use their email address for their username when their username isn't their email address.
  • Message - The username/password entered is not valid. Please try again.
    Action - Use the "I forgot my username" and/or "I forgot my password" links to ensure that you're using the correct credentials. Often, people use their email address for their username when their username isn't their email address.

Who do I contact if I have additional technical questions?

If you have additional questions about how to access your account or navigate within My Health Connection, please use the contact us email form and select My Health Connection in the reason drop down. You can also call us toll-free at 1-855-395-9031.

Support Hours
Monday - Friday, 8 a.m. to 5 p.m. (Mountain Time) Depending on volumes, please allow up to one business day for reply.

IMPORTANT NOTE: Contact us form is not a secured email account and should NOT be used for sharing personal identity or medical information. We recommend you only provide full name and email information. Do NOT send your username and password in the same email and never give your entire Social Security Number to anyone.

© 2014 UCHealth University of Colorado Health