UCHealth Highlands Ranch Hospital

Admissions is your first step to accessing UCHealth Highlands Ranch Hospital services. Our goal is to ensure superior customer service while ensuring we have gathered all the correct information regarding your needs and billing information. Our Admissions department is responsible for scheduling, pre-registering and registering patients; verifying insurance data; conducting financial counseling; estimating charges, and collecting patient copays, deductibles and coinsurance at the time of service.

Care management at UCHealth Highlands Ranch Hospital is here for you. We work with you, the patient, and your family as an advocate during your hospital stay. We will assist you as you transition through your hospitalization and help facilitate your discharge plan home or to another facility, if appropriate. We will work with your insurance to maximize your benefits and pre-authorize home needs as necessary. Your discharge plan could include the need for other services such as home oxygen, medical equipment or home-care services. The care management team will assist in making these arrangements.

All of our services are coordinated through your provider. We work closely with the UCHealth Highlands Ranch Hospital team to determine a safe discharge plan. Please call 720.516.2060 to speak to a member of the care management team.

UCHealth Highlands Ranch Hospital encourages you to ask questions about your care during your stay. If we don’t meet your expectations or you have a specific concern during your stay, please let your caregiver know. You may also request to speak with the department manager or hospital supervisor.

Resolving a concern

If you feel that your complaint has not been promptly resolved to your satisfaction or if you verbalize your request to file a grievance or submit a written complaint, the complaint will be forwarded to the UCHealth Highlands Ranch Hospital Patient Representative Office. The patient representative:

• Serves as a liaison between patients, families, hospital and medical staff.
• Advocates for patients’ rights.
• Promotes patient satisfaction.
• Serves as point of contact for organization-wide complaints and grievances.
• Provides feedback from the patient to the organization to continually improve the patient experience.

Complaints are received 24 hours a day at 720.516.0124. The patient representative will contact the patient within three business days to acknowledge that it was received.

Medicare beneficiaries: If the grievance concerns premature discharge from the facility, the patient representative will immediately refer the grievance to the Care Coordination team. The patient representative will forward quality-of-care concerns to KEPRO upon request.

For more information on the UCHealth Highlands Ranch Hospital grievance process, please contact the Patient Representative Office at 720.516.0124 or mail a letter to UCHealth Highlands Ranch Hospital Patient Representative, 1500 Park Central Drive, Highlands Ranch, CO 80129.

The Ranch Cafe is our full-service cafeteria with a salad and soup bar, entrée bar, grill, and more. The cafeteria is open from 6:30 a.m. to 7 p.m. each day. It is located near the Pavilion 1 entrance, on the northeast side of the building.

The Perks Café, located off the main entrance of the hospital, serves Starbucks coffee/tea and other drinks as well as a variety of bottled drinks, grab-and-go sandwiches and salads, pastries and muffins, chips, and protein boxes. We carry gluten-free options. Hours of operation are Monday through Friday, 6:30 a.m. to 5:00 p.m., and Saturday and Sunday, 7 a.m. to noon.

Room service. As a visitor, you can order a tray from the room-service menu for $8 to be delivered to your guest’s room. Please visit the Ranch Café to purchase a meal voucher. When you are ready to order a tray, please call to place your order. Please give your meal voucher to the room service attendant when your meal arrives.

For patients, room service will work with your care team to ensure your meals follow the guidance of your care provider as needed. Meals for patients are provided as a part of your stay.

Gluten-free options are available.

Vending machines are located on level one near the emergency department, on level two near the surgery waiting area, and on level three near the Birth Center.

Visit the UCHealth Highlands Ranch Hospital Gift Shop page for information regarding hours of operation, products sold, contact information and more.

Learn more about accepted insurance at UCHealth

Please notify us if you have an insurance plan change, coverage change or insurance loss, so we can properly bill your claims in a timely manner.

UCHealth Highlands Ranch Hospital can provide interpretation services. The different options for these services include:

• Video Remote Interpreting (VIR).
• Audio-interpretation services through iPads.
• In-person interpretation.

These services are available free of charge and can be arranged by any employee.

Visit My Health Connection to view your latest medical records online.

You may request a printed copy of your medical records. UCHealth is required by law to obtain your written permission before releasing any copies. If you desire to receive a copy of your medical records:

Complete the Request for Medical Records form to make your pick-up request.

Parking at UCHealth Highlands Ranch Hospital is free. The main hospital entrance off of Lucent and Park Central is open to patients and guests. The Emergency Department and Medical Office building (UCHealth Cancer Center) entrances are also accessible.

Please observe the reserved parking spaces as noted by signage in all parking lots.

Valet

Valet service is complementary and is available only at the main entrance Monday – Friday from 7:30 a.m. to 5:30 p.m.

Privacy (HIPAA) and your information

At your request we keep information about your hospital stay private and confidential, as required by federal law (the Health Insurance Portability and Accountability Act, or HIPAA).

One way we maintain your privacy is to set up a special password at your request. You tell us this password, which you may share with friends and family so they can find out how you’re doing. When callers give us your password, we can update them on your progress. If callers don’t know the password, we cannot tell them anything about your condition.

We’ll write your password on a note card for you to keep.

Advance directives and living wills

We can help you complete a Living Will or other advance directive at your pre-admission appointment. These legal documents spell out the care you want — or don’t want — in case you cannot make your own decisions and communicate them to us.

Learn more about advance directives and living wills

UCHealth Highlands Ranch Hospital accepts only service animals in the building.

UCHealth Highlands Ranch Hospital has on-site security 24 hours a day.

Security services offered at Highlands Ranch Hospital:

• Facility and campus monitoring.
• Escorting patients and visitors throughout the campus.
• Lost and found.

Our security staff is here to support you. If you’re coming and going from the hospital late at night and would like an escort to your vehicle, ask your nurse to contact our officers. Our security staff would be happy to accompany you to your vehicle.

UCHealth Highlands Ranch Hospital is a smoke-free campus. No tobacco of any kind, including e-cigarettes, is permitted inside the hospital or on its campus.

The meditation room is a place for quiet thought and prayer. Always open, the meditation room is located on the second level of Pavilion 1 that is attached to UCHealth Highlands Ranch Hospital to the west of the elevators.

A chaplain is always available to provide spiritual encouragement and counsel as well as compassionate emotional support for people of all faiths.

Chaplain services

Office: 720.516.2061

As a courtesy, your nurse can also contact the chaplain.

Spiritual Care Program

Spiritual Care Providers are available upon request for the comfort of patient and visitors.  Providers may be called by care managers, the crisis support team, or the charge nurse from either the emergency department or patient care unit.

Simply ask your nurse, case manager or anyone of the Crisis Support team and they will ensure a provider is sent to your room.

For the safety of our patients, visitors and staff:

Visitors to patients staying overnight (inpatients) or to the emergency department, are required to check in to receive a visitor badge. Visitor badges must be worn at all times.

Please click here to see updated visiting information.

The main entrance at UCHealth Highlands Ranch Hospital is open from 6 a.m. to 9 p.m.

Stop by the information desk inside the doors of the main entrance if you need assistance.

Latex-safe environment

Latex balloons are not allowed in the hospital due to latex-acquired allergies of staff and patients.

UCHealth Highlands Ranch Hospital offers free internet access, our network is UCH-Visitor.

Visit with a physician by video using your computer, tablet or smartphone in the convenience of your home, office or location that is convenient for you. No drive time, no waiting room, no need to get out of your pajamas (if you don’t want to).

You’ll be seen and treated by a UCHealth medical professional just as if you were to be seen face-to-face in one of our many health care facilities.

Read our FAQs for questions and answers about Virtual Urgent Care visits.

Your Virtual Urgent Care visit may be covered by insurance. If it’s not covered, you will be charged $59.

Types of illnesses treated in a Virtual Visit:

• Allergic reaction
• Cold/flu
• Cough
• Diarrhea
• Minor trauma
• Pink eye
• Sinus infection
• Sore throat
• Urinary tract infection
• Vomiting

Virtual Urgent Care visits are scheduled in My Health Connection (MHC), UCHealth’s patient portal. Log in or sign up now to schedule a Virtual Urgent Care visit.

For the best experience, download the UCHealth app today.